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Windows 7: BSOD - random occurance

21 Feb 2013   #1

win7 pro 64bit
 
 
BSOD - random occurance

Hello,

I have been experiencing BSOD events at random times and can't seem to identify any common cause between them. a couple days later activated driver verifier and the system went into a endless BSOD/reboot sequence.

I have attached the requested files, please advise on what I should do next.

Thank you in advance for any help!

My System SpecsSystem Spec
.

21 Feb 2013   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Hello Alkoh can you boot into safe mode? if so run this http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

If you have malwarebytes on the machine run it also
My System SpecsSystem Spec
22 Feb 2013   #3

win7 pro 64bit
 
 

Thanks for the help!

Quote   Quote: Originally Posted by ICit2lol View Post
Hello Alkoh can you boot into safe mode?
Yes, everything with the 'puter is working just fine other than the random BSOD which occurs 1 -2 times a day (computer on all day).

Ran SFC 5 times, found no problems

Quote   Quote: Originally Posted by ICit2lol View Post
If you have malwarebytes on the machine run it also
Ran Malwarebytes, first run detected registry values and file listed here:
Code:
Malwarebytes Anti-Malware (PRO) 1.70.0.1100
www.malwarebytes.org

Database version: v2013.02.20.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Scott :: SCOTT-PC [administrator]

Protection: Enabled

2/21/2013 9:38:10 PM
MBAM-log-2013-02-21 (21-53-14).txt

Scan type: Full scan (C:\|K:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 325275
Time elapsed: 14 minute(s), 18 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 2
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|tray2 (Trojan.Agent) -> Data: C:\Windows\system32\CML.exe -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|tray3 (Trojan.Agent) -> Data: C:\Windows\system32\RecvMessage.exe -> No action taken.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Windows\System32\RecvMessage.exe (Trojan.Agent) -> No action taken.

(end)
Checked to have malwarebytes remove the above issues, restarted computer, ran again with no further detections.

I was surprised to see the detection as I just reinstalled a fresh copy of windows not more than a week ago.
My System SpecsSystem Spec
.


22 Feb 2013   #4

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Hum nothing surprises me anymore Alkoh you might even try running these two as well as I have them and use them frequently myself.

AdwCleaner Download < only from bleeping computer and

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware! < free edition
My System SpecsSystem Spec
22 Feb 2013   #5

win7 pro 64bit
 
 

I DL'ed and ran the two programs you listed above. ADWcleaner found nothing and the antispyeare found 2 tracking cookies.

Is your thought that the registry values from earlier are what was causing the BSOD?
My System SpecsSystem Spec
22 Feb 2013   #6

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Could be mate and just as an after thought have you run a scannow? if not - http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html it might not show anything but is not going to do any harm either.

Another thing you could try when you have some time cos it take a while to do is a RAM test -download and make a bootable disk of
http://www.memtest.org/
set the BIOS to boot from the optical and let it run for at least 8 passes and better still overnight this will tell us if there are any problems with the RAM sticks themselves. Am just trying to cover most bases here
My System SpecsSystem Spec
22 Feb 2013   #7

win7 pro 64bit
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Could be mate and just as an after thought have you run a scannow?
Yes, ran it 5 times before, no results. Just ran it another 5 times, again, no results.
Quote   Quote: Originally Posted by ICit2lol View Post
Another thing you could try when you have some time cos it take a while to do is a RAM test
Running this now, will report back later today


Additionally, I ran driver verifier again. It did the same thing where each time it loaded the OS, it immediately BSOD'ed. I let it BSOD a couple times then disabled verifier and reloaded Windows 7. I have attached the files for the recent events.
My System SpecsSystem Spec
22 Feb 2013   #8

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Hum Alkoh to be honest I cannot read those dump files it needs someone who has those skills. But will wait for the result from the memtest first before anything else is done in case this is a memory problem.

When you say you reloaded Windows do you mean just power on and boot or a complete reinstall?
My System SpecsSystem Spec
22 Feb 2013   #9

win7 pro 64bit
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Hum Alkoh to be honest I cannot read those dump files it needs someone who has those skills. But will wait for the result from the memtest first before anything else is done in case this is a memory problem.

When you say you reloaded Windows do you mean just power on and boot or a complete reinstall?
Reloaded as in, when you turn the power on, BIOS boots, then loads the OS (Windows 7 in this case). NOT a complete reinstall.

The detailed explanation:
So when I activate Driver verifier, I would select restart the system. Computer will power down, BIOS will boot, then attempt to load the OS. The windows graphic will show and just as it would complete (when windows would normally open) it would BSOD then the computer would restart and go through the same process. After a couple cycles, I would F8 into advanced options to start in Safe mode where the OS would start properly and I am able to delete the verifier settings. After doing so I am able to restart the computer and boot into the full OS.

Seems fairly apparent that it is some driver issue. I recently formatted by hard disk and reinstalled a fresh Windows 7 from the disk. After doing so, I did load all the same programs that I have normally always had installed without issue so I am unclear which driver it may be. I also am unable to understand dump files. May be about time I learn how to do so to identify the conflict
My System SpecsSystem Spec
22 Feb 2013   #10

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Ok mate well that makes it clear in my mind now and I am with you it probably is a driver problem. If you could ID the time that this started happening you might be able to track down what driver/s you were loading at that time.

Now if that is the case then maybe a system restore to just before this occurred. A look through the Event Viewer may be the go and once you have pinned down the date and time you have your restore point. If the reinstall was recent shouldn't be that hard to find.
Start > type event viewer > Open > Administrative Events and / or the Windows logs > applications look for any red items especially the criticals.

As a by the by for easy access to this (and other stuff like msconfig, regedit, and command prompt) I right click this after typing it in and pin it to the Start menu.

As an afterthought you haven't updated the BIOS by any chance just recently?
My System SpecsSystem Spec
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