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Windows 7: BSOD after sleep/hibernate

23 Feb 2013   #1
auwee

Windows 7 Professional x64
 
 
BSOD after sleep/hibernate

I've been experiencing failed sleep and hibernate on my laptop for 2months now and i dont really know what have been causing the problem. sometimes, my laptop sleeps successfully, but most of the time it doesnt.. :c

so here's the error code of my most current try..

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80039B5060
BCP3: FFFFF800045853D8
BCP4: FFFFFA8009B6F500
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\022313-23150-01.dmp
C:\Users\Lauren\AppData\Local\Temp\WER-33165-0.sysdata.xml

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for the minidump file, here's the link for the zip file
https://dl.dropbox.com/u/30422796/Minidump.zip



Can anyone please suggest what I should do to fix this problem? Many thanks in advance.


My System SpecsSystem Spec
.
23 Feb 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hey auwee welcome to Sevenforums . Take a look here Blue Screen of Death (BSOD) Posting Instructions it will show you how to post a dmp file correctly .
My System SpecsSystem Spec
23 Feb 2013   #3
x BlueRobot

 

Code:
BugCheck 9F, {3, fffffa80039b5060, fffff800045853d8, fffffa8009b6f500}

*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
Probably caused by : bcmwl664.sys
Code:
0: kd> lmvm bcmwl664
start             end                 module name
fffff880`05c8f000 fffff880`06113000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        Tue Feb 15 07:58:59 2011 (4D5A3243)
    CheckSum:         00487935
    ImageSize:        00484000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your wireless driver seems to be causing some problems and is rather outdated, check the Dell website for any updates.
My System SpecsSystem Spec
.

05 Mar 2013   #4
auwee

Windows 7 Professional x64
 
 

i checked the driver and tried to update it but it says it's updated already even before but the problem persist.
My System SpecsSystem Spec
05 Mar 2013   #5
x BlueRobot

 

Update your System Specifications with Speccy, and then copy this information into your System Specifications: Go to your UserCP, and then select Edit System Spec in the left pane. Copy the information from Speccy into the required fields. These System Specifications will then follow your every post.

Please also upload a .NFO file:

Start > Type: msinfo32 > File, Save
My System SpecsSystem Spec
06 Mar 2013   #6
auwee

Windows 7 Professional x64
 
 

good day mr blue robot, thanks for acknowledging my message, i did the system specs already, but whenever im trying to upload the nfo file it say its not a valid file,
so i uploaded it somewhere else... sorry if im not ff directions T_T but NFO is not in the list of the attachable files.

NFO File. NFO - Free Download - Uploading.com
My System SpecsSystem Spec
06 Mar 2013   #7
x BlueRobot

 

Create a zipped folder and then place the .NFO file into the folder. Upload the folder in your next post.If you have Acer laptop, then why are using a Dell Wireless Driver?

Here is the Support page for your system:Although, bcmwl664.sys is for a Dell Wireless card.
My System SpecsSystem Spec
06 Mar 2013   #8
auwee

Windows 7 Professional x64
 
 

Attachment 258173

here's the zipped NFO

i dont know, its the one installed here in this laptop when i got this..

from the support page, which one do i download?
My System SpecsSystem Spec
06 Mar 2013   #9
auwee

Windows 7 Professional x64
 
 

i installed the
Wireless LAN Broadcom Wireless LAN Driver 5.100.235.19 31.7 MB 2011/07/05

i'll see if it'll work
will post here again if the problem remains
My System SpecsSystem Spec
06 Mar 2013   #10
x BlueRobot

 

Reduce the number of programs at startup, to avoid any driver or program conflicts:This that the exact model of your laptop?

Attachment 258176

The driver which you should install is highlighted in the above image.

EDIT: That's right
My System SpecsSystem Spec
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