Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD after disconnecting HDMI and subsequently closing browser (FF)

23 Feb 2013   #1
ilseholland

Windows 7 Home Premium 64bit
 
 
BSOD after disconnecting HDMI and subsequently closing browser (FF)

Hello everyone,

Any help greatly appreciated with a BSOD problem I've been having today.

After both instances when my pc had been connected to the tv via HDMI and I disconnected the projector I was presented with a BSOD after shutting down my browser (Firefox).

In both cases the Event Viewer shows that it was an issue with Event ID 41 and Event properties as follows:

EventData

BugcheckCode 59

BugcheckParameter1 0xc0000005

BugcheckParameter2 0xfffff960000f6373

BugcheckParameter3 0xfffff88008be1070

BugcheckParameter4 0x0

SleepInProgress false

PowerButtonTimestamp 0


I have had problems with BSODs before, but they were resolved after changing the drivers of my network adapter (I say change rather than update because it only let me roll back to older versions of the driver and would not let me install a new one, see here: BSOD BugCheckcode 0x000000D1). I have been problem-free since, even after having formatted my PC in (if I remember correctly) June 2012.

Thanks very much for looking and any suggestions greatly appreciated (dump files attached if required)!

*edit* Dump files updates as I attached an incomplete zip-file, was told all had been grabbed but then it grabbed some more. */edit*


My System SpecsSystem Spec
.
24 Feb 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi...

The BSOD-s seem to be caused by very old video drivers:
Code:
lmvm atikmpag
start             end                 module name
fffff880`00dc0000 fffff880`00df6000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Sep 21 07:20:30 2010 (4C98085E)
    CheckSum:         00037BF3
    ImageSize:        00036000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
fffff880`07856628  fffff880`00dc42b8Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x42b8

fffff880`07855708  fffff880`04c55a53Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x36fa53
Perform a clean install of the drivers:

Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:Don't worry about the title ATI Catalyst 'Vista'. These drivers are meant for Win Vis, Win 7 and Win 8 as well. Or go with the ATI automatic detection tool if you prefer.

AVG contributes in BSOD-s. Please uninstall and replace with MSE. AVG removal tool: AVG | Download tools and utilities

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.


Install all updates including Service Pack 1:
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Version	6.1.7600 Build 7600


Perform a System File Check to check the integrity of all protected Windows 7 :
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type
    Code:
    SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it.Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

Check for a BIOS update:
Code:
BIOS Version/Date	American Megatrends Inc. R0300Y8, 20/07/2010
Quote:
Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.
Let us know the results and further BSOD reports if any.

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.17207.amd64fre.win7_gdr.130104-1435
Debug session time: Sun Feb 24 06:18:36.169 2013 (UTC + 6:00)
System Uptime: 0 days 4:54:33.761
Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION 
Usual causes:  System service, Device driver, graphics driver, ?memory
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3
CPUID:        "Intel(R) Core(TM) i3 CPU       M 330  @ 2.13GHz"
MaxSpeed:     2130
CurrentSpeed: 2128
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.17207.amd64fre.win7_gdr.130104-1435
Debug session time: Sat Feb 23 22:02:56.861 2013 (UTC + 6:00)
System Uptime: 1 days 18:55:28.453
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
Probably caused by : win32k.sys ( win32k!memset+863 )
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION 
Usual causes:  System service, Device driver, graphics driver, ?memory
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: FAILURE_BUCKET_ID:  X64_0x3B_win32k!memset+863
CPUID:        "Intel(R) Core(TM) i3 CPU       M 330  @ 2.13GHz"
MaxSpeed:     2130
CurrentSpeed: 2128
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` 
My System SpecsSystem Spec
24 Feb 2013   #3
ilseholland

Windows 7 Home Premium 64bit
 
 

Thanks for the help and all the suggestions (a lot of them!). I'll give them an try, see how I get on with them and let you know if the problem has been solved!
My System SpecsSystem Spec
.

24 Feb 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Keep us updated
My System SpecsSystem Spec
06 Mar 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Any update?
My System SpecsSystem Spec
07 Mar 2013   #6
ilseholland

Windows 7 Home Premium 64bit
 
 

Hi koolkat, thanks for asking. I've not had a chance to have a proper sit-down yet to try and sort all of this out, there is so much on the list that it is almost a bit daunting/scary so I want to take my time when I try and do it. But I promise I will let you know as soon as I have!

On the bright side it hasn't happened again since, at least not so far
My System SpecsSystem Spec
16 Apr 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Any news?
My System SpecsSystem Spec
17 Apr 2013   #8
ilseholland

Windows 7 Home Premium 64bit
 
 

Hi koolkat, not so far, I thought the problem had resolved itself (slthough why would it if I didn't do anything), but it's happened again for a 2nd time this week so good sit down and a look at your suggestions very much required, will probably get on it this weekend. Thanks again.
My System SpecsSystem Spec
Reply

 BSOD after disconnecting HDMI and subsequently closing browser (FF)




Thread Tools




Similar help and support threads
Thread Forum
Win 7 "Sees" Win 8 Phone on USB Port but Subsequently Ignores It
When I plugged in my Win 8 phone into my Win 7 laptop USB port the laptop used to open a dialog box offering action choices. Now it just (1) sounds the two tones and (2) lists a Windows phone in the Open Devices and Printers icon. Windows Explorer won't display it. It performs normally on my...
Performance & Maintenance
BSOD at random times when closing pc or closing browser/applications
Since a few weeks ago after I installed Windows 7 x64 I keep on getting random BSOD but not frequently (number of 3). First one I really didnt paid attention how it happen but the second one was after exiting a game of Counter Strike Global Offensive and entering teamspeak to talk after a few...
BSOD Help and Support
Frequent BSOD,while closing browser,waking from sleep,during shutdown
From many days I have this problem of BSOD,NO new hardware installed recently,tired dusting off my CPU,refitted RAM,Hard Drive,Heat Sink Fan,PSU,but still no luck getting BSOD now on daily basis that is 2-3 times a day,Please help.
BSOD Help and Support
BSOD when resizing/closing World of Warcraft, also when closing Chrome
Hello everyone, I'm having the issue noted above. BSODs attribute the crash to either one of two files: cdd.dll (most commonly) and win32k.sys (only once). Screen turns jagged, goes black and then BSOD but only occasionally. I've had this crashes happen to me only 4 times in a whole week already....
BSOD Help and Support
BSOD upon startup - subsequently unable to load windows normally
I recently experience BSODs upon logging onto windows. The error messages vary. Subsequently my system has been unable to boot other than in safe mode. Any attempt to load windows normally ends up with the screen freezing like in the pic, before getting to the log in page. I have tried...
BSOD Help and Support
BSOD while closing the PC or closing some games, CDD.dll error
I need some help , sometimes when i try close the PC my screen gets error and it doesn't shut down, and when i start or close some games it gets me the BSOD error saying that there is a problem with cdd.dll Adress 972CB768 base at 872C0000 date stamp 4a5bd922
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd

All times are GMT -5. The time now is 15:07.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App