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Windows 7: Repetitive BSODs when I am away from the computer

24 Feb 2013   #1
Webbstre

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Repetitive BSODs when I am away from the computer

Hello all. I've got a BSOD that I can't give much info on, as they always happen when I am up and away from the computer. I upgraded my computer about a month ago, with a brand new motherboard/cpu/memory and a fresh install of Windows 7 Ultimate 64-Bit on a brand new SSD drive. I also upgraded from BitDefender Internet Security 2011 to 2013 when I did the system re-install.

I'm not sure if it helps, but I sometimes use a VPN service (Private Internet Security) to access content from back home (I live in Japan, but I'm from the USA). I also use NetWorx to track my daily bandwidth to make sure I don't go over my daily limit.

When I did the hardware upgrade there was ONE small problem that happened during my CPU install. I put down my thermal grease and then went to put the cpu cooler down on it and then realized that the other half of the plastic shell that the CPU came in was stuck to it, and now had thermal grease on it. I took off the plastic and fixed the thermal grease with no apparent problems or spillage on the part of the cpu, but I noticed later a small thread of grease had fallen onto one of the memory slots. It didn't appear to go deep inside, and I peeled off the thread of grease that was stuck to the top, but I'm not sure if it caused any damage or not.

I'm not sure what else I can add, so I'll just include the dump files zipped up as per instructed and let someone who understands better than I know if I need to start doing hardware checks (memory sticks and memory slots) or if the problem lies in the software. Thanks in advance for any help you can give me. I always come here when I have serious problems.


My System SpecsSystem Spec
.
24 Feb 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Webbstre, NetwoeX is a somehow common cause of BSODs; and in your case, it is failing there.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff80003a1f940, 3541173200000000, fffff80003a1f940}

*** WARNING: Unable to verify timestamp for networx.sys
*** ERROR: Module load completed but symbols could not be loaded for networx.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )

Followup: Pool_corruption
---------
Better you uninstall that program.

From another crash dump, pool corruption is common, but another expected program is in fault there, Bit Defender
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C5, {ffffffff, 2, 0, fffff80003a099bc}

*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )

Followup: Pool_corruption
---------
In a deeper search, BitDefender Firewall is found to be crashing, too.
Code:
fffff880`0b0bf818  fffff880`0382ad3e*** WARNING: Unable to verify timestamp for bdfndisf6.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfndisf6.sys
 bdfndisf6+0xad3e
And the same thing appeared as the prima facie crash output of another dump:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C5, {0, 2, 0, fffff800039c46d6}

*** WARNING: Unable to verify timestamp for bdfndisf6.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfndisf6.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+c82 )

Followup: Pool_corruption
---------
Uninstall BitDefender. When an antivirus program is responsible behind your crashes (BitDefender is a most common failing antivirus), it is the best practice to remove than one. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.
Why Microsoft Security Essentials? Coz it is the most lightweight antivirus to the system, it never cause a BSOD, and about security, most of our topmost geeks depend on it.

Update the Intel(R) 82579V Gigabit Network Connection driver, form Intel Download Center
Code:
fffff800`04ecf8a8  fffff880`06d49215*** WARNING: Unable to verify timestamp for e1c62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys
 e1c62x64+0x23215
----------------------------------------------------------------------------------------------------
fffff880`06d26000 fffff880`06da7000   e1c62x64 T (no symbols)           
    Loaded symbol image file: e1c62x64.sys
    Image path: \SystemRoot\system32\DRIVERS\e1c62x64.sys
    Image name: e1c62x64.sys
    Timestamp:        Fri Mar 16 09:27:28 2012 (4F62BA28)
    CheckSum:         000895BE
    ImageSize:        00081000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
You have MagicDisc installed .... and sometimes the disc image emaluator programs go highly troublesome. If even after freeing up the startup the problem continue to occur, better you uninstall it.



Let us know the results.
My System SpecsSystem Spec
25 Feb 2013   #3
Webbstre

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for the response!

I'm feeling a bit mixed about the recommendations though. Networx I can hopefully find an alternative to (I NEED to be able to monitor my bandwidth daily), but the BitDefender thing bothers me because I paid for it and kind of want to get my money's worth. Would it be a suitable alternative to uninstall and switch back to the 2011 edition? I didn't have problems back when I used that.

I'll also update my drivers as soon as I have time after work this week.
My System SpecsSystem Spec
.

25 Feb 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Webbstre View Post
but the BitDefender thing bothers me because I paid for it and kind of want to get my money's worth. Would it be a suitable alternative to uninstall and switch back to the 2011 edition? I didn't have problems back when I used that.

I'll also update my drivers as soon as I have time after work this week.
Here comes the cost-benefit analysis.

Your benefit is your money's worth, and your cost is system crashes. Compare yourself and decide yourself. If you want to stick with the paid crapware and not want to shift to the free but best alternative as only for you have paid for the crapware; and you are ready to accept the BSODs to get the money's worth, use Bitdefender.

Dont get angry on me reading upto this. If an antivirus program is causing crashes to your computer (they do it every off and on; but not on every system), there is no other way but get rid of them. Even if it is a good program for real like Eset, Norton and Kaspersky, if they are crashing, they are to be uninstalled .... and in your case it is BitDefender only.

I can say you that if you shift to MSE, you will loss nothing, and gain a better secured and antivirus caused BSOD free system. There is no real need to pay for an antivirus program.
My System SpecsSystem Spec
25 Feb 2013   #5
Webbstre

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well, I'll give it all a shot, one thing at a time, so I can find the problem. The BSODs happen oddly, in that I don't know exactly what the situation was to cause it to reproduce it, and sometimes I can go for days without any problems. I'll respond back here as I try everything.
My System SpecsSystem Spec
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 Repetitive BSODs when I am away from the computer




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