Windows 7: BSOD while checking email or googling - ntoskrnl.exe

kailynn · 24 Feb 2013

Hello all.

My computer was getting a lot of BSOD and sometimes it was impossible to inicialize it, so I sent it to a local computer store so they could see what the problem was. The repair guy said it was the OS wasn't working well, so he did a Win 7 re-install.

Now I have the computer at home and I did only install a few programs (thunderbird, openoffice, and a Star Wars game), but I keep getting several BSOD everytime I turn on the computer, apparently always refering to this missing file: ntoskrnl.exe. Basically, I turn on the computer, open Chrome or Thunderbird and a few minutes later I get the BSOD.

I see this is a common problem, I've looked up on this forum to see if any solution was similar to my case but I'm worried I can't solve this by myself.

I am not sure if this is really a missing file problem or maybe conflictuous drivers (I've already enabled driver verifier).

Would appreciate any help, thank you!

gabrielcascade · 24 Feb 2013

Laptop and Computer Repairs, Virus Removal, Data Recovery, Call: 01579 208409 | KTechnology Solutions

Windows 7 users: Move to SP1 to continue receiving Microsoft support

Posted by admin on 16/02/2013
Posted in: Blog.
The end-of-support date for Microsoft’s Windows 7 – without Service Pack 1 installed — is quickly approaching.
Windows 7 RTM (release to manufacturing), with no service pack installed, will no longer be supported as of April 9, 2013, according to a February 14 post on the Microsoft Springboard Series blog. Support for specific Windows releases ends 24 months after the release of a new Service Pack, and Windows 7 SP1 was released in February 2011.
Windows 7 SP1 mainstream (free) support continues until January 13, 2015. Extended (paid) support for Windows 7 SP1 is available until January 14, 2020. (Microsoft continues to provide security updates for free during the Extended support phase of a product.)
The Springboard blog included this chart to explain the differences between Mainstream and Extended support:

As far as we know, Microsoft has no plans to release a second service pack for Windows 7. Many of us Microsoft watchers have asked the company about this but received no comment. Microsoft is believed to be moving to a new model, via which it delivers annual refreshes of Windows, rather than big-bang releases once every three years or so, with service packs delivered in the interim.
The new model will likely change policies for some IT shops that have waited until Microsoft ships SP1 of a new version of Windows before even considering to move to the latest release.
The Office division at Microsoft seems to be on a path of sticking with the Service Pack model for the foreseeable future.

**Northernsoul55** · 24 Feb 2013

Please post back the following information:

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

kailynn · 24 Feb 2013

Quote: Originally Posted by Northernsoul55

Please post back the following information:

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Here it is:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {BA2727B7-4CBA-4C4E-ADD8-E7D670112E07}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BA2727B7-4CBA-4C4E-ADD8-E7D670112E07}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3405709730-1685341846-2470356398</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KX677AA-AB9 a6542.pt</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.43   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090910000000.000000+000</Date></BIOS><HWID>0D353707018400F8</HWID><UserLCID>0816</UserLCID><SystemLCID>0816</SystemLCID><TimeZone>Hora padrão de GMT(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Num computador que esteja a executar uma edição não básica do Microsoft Windows, execute 'slui.exe 0x2a 0x8007043C' para apresentar o texto do erro.
Erro: 0x8007043C 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:22:2013 14:21
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KAAAAAEAAAABAAEAAQAAAAAAAQABAAEAeqhwkBjrpAKOxeJsLgtGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		SLIC-CPC
  FACP			HPQOEM		SLIC-CPC
  HPET			HPQOEM		SLIC-CPC
  MCFG			HPQOEM		SLIC-CPC
  OEMB			HPQOEM		SLIC-CPC
  GSCI			HPQOEM		SLIC-CPC
  SLIC			HPQOEM		SLIC-WKS
  SSDT			HPQOEM		SLIC-CPC

**Northernsoul55** · 25 Feb 2013

Hi, Thanks for that, it looks fine:

For your BSOD issues:

Quote:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 19, {3, fffffa8005741270, fffffa8005741260, fffffa8005741270}
Probably caused by : Pool_Corruption

STOP 0x00000019: BAD_POOL_HEADER
Usual causes: Device driver

Quote:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff8000301d17b, fffff88009419020, 0}
Probably caused by : ntkrnlmp.exe
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory

Quote:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {0, 6, 0, fffff88003c3a39b}
Probably caused by : USBPORT.SYS

Relates to: USB 1.1 & 2.0 Port Driver
Run SFC to check the integrity of all Windows 7 system files:

Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt (note the space between SFC /scannow)

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Quote:

fffff880`02f1bc68 fffff880`03ae79c2Unable to load image \SystemRoot\system32\DRIVERS\intelppm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
intelppm intelppm.sys Tue Jul 14 00:19:25 2009

Relates to: Intel Processor driver
Please update your outdated driver here:

http://downloadcenter.intel.com/Default.aspx

Quote:

fffff880`02f1b208 fffff880`010655e1Unable to load image \SystemRoot\system32\drivers\iaStorV.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStorV.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorV.sys
iaStorV+0x4a5e1

Relates to: Intel Matrix Storage Manager driver (base) (now is the Rapid Storage Technology (RST) driver)
Please update to this driver here:

http://downloadcenter.intel.com/Deta...&DwnldID=21730

Quote:

fffff880`08847358 fffff880`0491a319Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
nvlddmkm+0xb8319

nvlddmkm 20-02-2013 23:13:08

I see you have recently updated your nVidia Video drivers to the latest version,
try rolling back the driver to the previous version and see if issues remain.

Also run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
To eliminate RAM as a culprit.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

And ensure that you have all the latest Windows Updates installed.

Post back any results/observations, or a new log if you experience any further crashes after updates etc carried out

Cheers
Dave

kailynn · 25 Feb 2013

Thank you for your analysis. I'll fix those problems and then I'll post back the results.

kailynn · 03 Mar 2013

Hello again! My problem is now fixed, apparently I had two bad memory sticks. I just have one more question before I mark this topic as solved. I want to replace those bad memory sicks. Should I just look for any type of DDR2 sticks or do I need to pay atention to something else? Sorry if this isn't the right place to ask this, but I don't really know how to choose memory sticks.

Thank you!

**Northernsoul55** · 03 Mar 2013

Hi,
That great news, glad the issue is resolved.

For your Ram you need:

Quote:

240 Pin 1.8v DDR2 PC2-5300 Non-ECC Dimm

I use a company called Offtek, who are very reliable and very reasonably priced, find the ram you need here:

http://www.offtek.co.uk/ram-memory-2/asus/asus-motherboard-memory/ipibl-lb-(benicia)/mid110953?source=GoogleFeed7&utm_source=GoogleFeed7&utm_medium=GoogleDF&gclid=CNrE98SE4bUCFeXKtAodGU 8AEQ

Or you could try E-bay.

Hope this helps

Cheers

Dave

kailynn · 03 Mar 2013

Hello again.

Again, thank you very much for your help. I'll give it a look, thank you!

**Northernsoul55** · 03 Mar 2013

Your welcome...glad to help.

Cheers
Dave

Windows 7: BSOD while checking email or googling - ntoskrnl.exe

BSOD while checking email or googling - ntoskrnl.exe problems?