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Windows 7: Blue screen problem

24 Feb 2013   #1
csatish04

windows 7 professional 64 bit
 
 
Blue screen problem

Hi,

I'm using dell latitude e6410 laptop, whenever i try to connect My laptop with Lan cable. my laptop is getting crashed with a blue screen. i'm getting this below information after restarting.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000090
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF88006EA2353
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\022413-21964-01.dmp
C:\Users\cmcs142\AppData\Local\Temp\WER-64054-0.sysdata.xml

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please help.


My System SpecsSystem Spec
.
24 Feb 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
25 Feb 2013   #3
csatish04

windows 7 professional 64 bit
 
 
I have attached the zip file as you asked

Please do the needful
My System SpecsSystem Spec
.

25 Feb 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Intel 82577LM Gigabit NIC is crashing your computer.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {90, 2, 1, fffff88006ea2353}

*** WARNING: Unable to verify timestamp for e1k62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k62x64.sys
Probably caused by : e1k62x64.sys ( e1k62x64+1b353 )

Followup: MachineOwner
---------
And the driver is very old.
Code:
fffff880`06e87000 fffff880`06ed3000   e1k62x64 T (no symbols)           
    Loaded symbol image file: e1k62x64.sys
    Image path: \SystemRoot\system32\DRIVERS\e1k62x64.sys
    Image name: e1k62x64.sys
    Timestamp:        Tue Apr 06 13:07:39 2010 (4BBAE4C3)
    CheckSum:         0004DF61
    ImageSize:        0004C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Intel Download Center

Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Hotspot Shield Routing Driver is also contributing to your crashes .....
Code:
fffff800`00b9c138  fffff880`06f7fa31Unable to load image \SystemRoot\system32\DRIVERS\hssdrv6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hssdrv6.sys
*** ERROR: Module load completed but symbols could not be loaded for hssdrv6.sys
 hssdrv6+0x1a31
It is a regular and frequent BSOD caused, as well as Daemon tools. Better you uninstall it.

The display driver is crashing, too .....
Code:
fffff800`00b9c668  fffff880`08577d90Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x15cd90

----------------------------------------------------------------------------------------------------
fffff880`0841b000 fffff880`08f46d00   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Apr 17 09:31:25 2010 (4BC93295)
    CheckSum:         00B2FEBC
    ImageSize:        00B2BD00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).



McAfee is another crapware ..... never protects you, but causes a lot of problems including network blocking and BSOD.
Code:
Start Menu\Programs\McAfee
Start Menu\Programs\McAfee Security Scan Plus
Uninstall McAfee Using McAfee Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Have a look on the BIOS.
Code:
BiosMajorRelease = 4
BiosMinorRelease = 6
BiosVendor = Dell Inc.
BiosVersion = A06
BiosReleaseDate = 11/20/2010
It is kinda old. If possible, update it.

Let us know the results.
My System SpecsSystem Spec
25 Feb 2013   #5
csatish04

windows 7 professional 64 bit
 
 
Thanks for the Response

i did everything what ever you advised, except the below item.

Hotspot Shield Routing Driver is also contributing to your crashes .....

Code:
fffff800`00b9c138 fffff880`06f7fa31Unable to load image \SystemRoot\system32\DRIVERS\hssdrv6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hssdrv6.sys
*** ERROR: Module load completed but symbols could not be loaded for hssdrv6.sys
hssdrv6+0x1a31
It is a regular and frequent BSOD caused, as well as Daemon tools. Better you uninstall it.


I uninstalled the Deamon tools, but the problem is Hot spot shield i have already uninstalled it but i can't remove the hssdrv6 file which is still there in system32 folder, could you please advise me how to remove this.


Note: i checked after completing all these items except the above mentioned one but still i have the same problem. actually it become worse i connected a projector cable unfortunately,again mytem got crashed with the blue screen. prevly it won't crash whenever i connect this Projector cable.

Attached is my new crash information.
My System SpecsSystem Spec
26 Feb 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The hssdrv6.sys file should be either in C:\Windows\System32\drivers or in C:\Windows\SysWoW64\drivers. Go there, and delete the file.

As per the latest crash dump, the display driver is not the latest, till now.Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
My System SpecsSystem Spec
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