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Windows 7: BSOD wile streaming to Samsung HT-E5500 via serviio


26 Feb 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD wile streaming to Samsung HT-E5500 via serviio

I am trying to stream videos to my blu-ray player but it keeps crashing and restarting and i can not work out why

My System SpecsSystem Spec
.

26 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi Kharon,

Firstly uninstall Daemon tools as it is well known for BSOD.

Start > click on Computer > Uninstall or change a program > choose Daemon tools. Reboot.
Once uninstalled please go here and remove the SPTD driver itself with this tool:

http://www.duplexsecure.com/en/downloads

If you see an Uninstall option for SPTD, click on it.
Otherwise, go to C:\Windows\System32\drivers,
look for and delete SPTD.sys manually. Reboot

The majority of your crashes are for the following faulting drivers:

Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1,
Unable to load image \SystemRoot\system32\DRIVERS\L1C62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for L1C62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for L1C62x64.sys
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : L1C62x64.sys ( L1C62x64+6abf )
Refers to: Atheros NIC driver
L1C62x64 L1C62x64.sys Fri Sep 21 07:35:28 2012

Please update your NIC here, or manufacturers website:
http://www.atheros.cz/

Probably caused by : nvlddmkm.sys
Refers to: Nividia Video Drivers
nvlddmkm nvlddmkm.sys Sat Dec 29 06:47:52 2012

Please update your Nvidia Drivers using option 2:

http://www.nvidia.com/Download/index.aspx

Post any feedback / observations you may have, or post another log if you experience another crash.

cheers
Dave
My System SpecsSystem Spec
26 Feb 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Northernsoul55

thank you for the fast reply i have done as you said but am still getting the same cash here is the new dump file
My System SpecsSystem Spec
.


26 Feb 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,
Same 2 drivers causing the issues im afraid, even though you have updated them.

Quote:
1: kd> lmvm L1C62x64
start end module name
fffff880`03a00000 fffff880`03a1e000 L1C62x64 T (no symbols)
Loaded symbol image file: L1C62x64.sys
Image path: \SystemRoot\system32\DRIVERS\L1C62x64.sys
Image name: L1C62x64.sys
Timestamp: Thu Jul 19 03:55:34 2012 (50077726)
CheckSum: 0001FE91
ImageSize: 0001E000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
L1C62x64 L1C62x64.sys Thu Jul 19 03:55:34 2012
Ok uninstall the drivers for your NIC:

http://www.vistax64.com/tutorials/171469-uninstall-device-device-driver.html

Install this driver found here:

http://www.qca.qualcomm.com/corporate/content.php?nav1=146

Find the drop down menu that reads: AR813X AR815X Family Drivers
Select the bottom driver that reads: Win_AR813X_AR815X_Windows WHQL Driver V2.1.0.14
Install and reboot.

For your Nvidia driver follow this method:

Download the latest driver for your card from Nvidia and save it to the desktop.

Drivers | GeForce

Quote:
Go to C:/Nvidia (The usual location for Display drivers.) Open the folder and there will be a folder for display drivers, open it. Inside will be a folder for every Nvidia driver you have installed. They will be named 306.23, 310.90 etc. Delete all of them but do not delete the display driver folder itself.
Disconnect from the Internet to keep windows from installing a generic display driver. It will install a display adapter, but that's OK.
Go to Control Panel > Uninstall programs and find Nvidia. Important: If you have an Nvidia chipset DO NOT uninstall the chipset driver. Uninstall the 3D driver, PhysX driver, HDMI Driver and all other drivers. IMPORTANT: Uninstall the Display driver Last. After uninstalling the display driver you will be prompted to reboot. Do so. When you come back, Windows will install the display adapter, It's OK.
Begin installing the driver you downloaded from Nvidia on your desktop. Select the language, accept the agreement and select Custom Install. Make sure the 'Clean Install' box is checked. Uncheck all drivers except the Display driver and the Physx Driver. Do not install any of the other drivers unless you have a particular need for the 3D driver. Complete the install and reboot.
Connect to the Internet again.
Post back any updates / findings or post a new log if you crash again

cheers

Dave
My System SpecsSystem Spec
26 Feb 2013   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

same thing happen again
My System SpecsSystem Spec
26 Feb 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Code:
fffff880`0127b000 fffff880`013ef000   sptd       (deferred)
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Code:
fffff880`01b81000 fffff880`01b8f000   avgtpx64   (deferred)
It is a component of AVG antivirus, which can always lead to a network crash. Uninstall AVG using AVG Remover. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.
If AVG is uninstalled earlier (perhaps), this driver is a leftover. Go to C:\windows\System32\drivers and\or C:\Windows\Syswow64\drivers, and uninstall avgtpx64.sys manually.

Dont use any other antivirus other than MSE, as you are having a recurring network failure.

Please uninstall these following programs, as they have some bearing on networking.
Code:
Start Menu\Programs\PureVPN
Start Menu\Programs\SmartFTP Client
Uninstall all your motherboard bloatware, too.
Code:
Start Menu\Programs\GIGABYTE 
Start Menu\Programs\GIGABYTE\3TB+Unlock 
Start Menu\Programs\GIGABYTE\AutoGreen 
Start Menu\Programs\GIGABYTE\ET6
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
My System SpecsSystem Spec
26 Feb 2013   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ok i am in the processed of doing as archie has said but all so found this
http://forum.serviio.org/viewtopic.php?f=5&t=5291
My System SpecsSystem Spec
26 Feb 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

You may want to follow the advice on that forum, it is a streaming media program and that can put a lot of strain on your network card. Try updating your java, and try updating the serviio program its self.
My System SpecsSystem Spec
26 Feb 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Kharon, as Northernsoul55 has suggested a multiple times that your crash is basically network related ... despite of the driver version, it is failing. He also pointed out to the graphics driver, too.

Similarly, your latest dump is also exactly the same .... lots of network crashes accompanied by some sort of graphics failure. Hence, we tried to eliminate the chance of having network blockage at first. Then will may concentrate on graphics, if the necessity exists.

Sorry that in the dump you supplied lastly, I either havent found or have missed anything so that I can blame Jave ... probably it is javascript under discussion? Or java itself?

If you want to proceed in the way we guided, let us know the results after making the suggested changes
My System SpecsSystem Spec
26 Feb 2013   #10

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ok so i done as you said and it ran fine for the 45 min that it has not done befor
My System SpecsSystem Spec
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 BSOD wile streaming to Samsung HT-E5500 via serviio




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