Help with Dump file 0x0124


  1. B3njamin91
    Posts : 1
    Windows 8 Pro 64 Bit
       New #1

    Help with Dump file 0x0124


    Hi,

    Got windows 7 pro 64 bit PC which has been crashing and getting BSOD regularly. Have come to a bit of a brick wall with what to try next. Replaced HDD, graphics card and PSU. Unplugged CD-Rom. Replaced ATI drivers, chipset drivers, all MB drivers. Bios is up to date with nothing overclocked. Run Memtest. All this and still the same problem.

    When it Blue screens i get the 0x0124 so not much help there. If someone could look at these dump files and shed any light or what to try next much appreciated.

    Example 1:

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80079d3028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000f2000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000020008f, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x124_GenuineIntel

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

    PROCESS_NAME: iexplore.exe

    CURRENT_IRQL: f

    STACK_TEXT:
    fffff800`00ba8a98 fffff800`03a07a3b : 00000000`00000124 00000000`00000000 fffffa80`079d3028 00000000`f2000000 : nt!KeBugCheckEx
    fffff800`00ba8aa0 fffff800`03599b13 : 00000000`00000001 fffffa80`079d4ea0 00000000`00000000 fffffa80`079d4ef0 : hal!HalBugCheckSystem+0x1e3
    fffff800`00ba8ae0 fffff800`03a07700 : 00000000`00000728 fffffa80`079d4ea0 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
    fffff800`00ba8b40 fffff800`03a07052 : fffffa80`079d4ea0 fffff800`00ba8e70 fffffa80`079d4ea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff800`00ba8c90 fffff800`03a06f0d : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff800`00ba8cd0 fffff800`039fae88 : 00000000`00000400 fffff8a0`0dd8b000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff800`00ba8d00 fffff800`0348a8ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff800`00ba8d30 fffff800`0348a713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff800`00ba8e70 fffff880`04947680 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff880`09404938 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0xbd680


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: GenuineIntel

    IMAGE_NAME: GenuineIntel

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_MEMORY__UNKNOWN

    BUCKET_ID: X64_0x124_GenuineIntel_MEMORY__UNKNOWN

    Followup: MachineOwner
    ------------------------------------------------------------------------------------


    Example 2:

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80066d0028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000f2000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000020008f, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x124_GenuineIntel

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

    PROCESS_NAME: SavService.exe

    CURRENT_IRQL: f

    STACK_TEXT:
    fffff880`02f6ca58 fffff800`039fba3b : 00000000`00000124 00000000`00000000 fffffa80`066d0028 00000000`f2000000 : nt!KeBugCheckEx
    fffff880`02f6ca60 fffff800`0358db13 : 00000000`00000001 fffffa80`066d1d30 00000000`00000000 fffffa80`066d1d80 : hal!HalBugCheckSystem+0x1e3
    fffff880`02f6caa0 fffff800`039fb700 : 00000000`00000728 fffffa80`066d1d30 fffff880`02f6ce30 fffff880`02f6ce00 : nt!WheaReportHwError+0x263
    fffff880`02f6cb00 fffff800`039fb052 : fffffa80`066d1d30 fffff880`02f6ce30 fffffa80`066d1d30 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`02f6cc50 fffff800`039faf0d : 00000000`00000004 00000000`00000001 fffff880`02f6ceb0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`02f6cc90 fffff800`039eee88 : 00000000`00ddd51c 00000000`00ddd52c 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`02f6ccc0 fffff800`0347e8ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`02f6ccf0 fffff800`0347e713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`02f6ce30 00000000`73dbc0ef : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    00000000`00ddd4d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73dbc0ef


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: GenuineIntel

    IMAGE_NAME: GenuineIntel

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_MEMORY__UNKNOWN

    BUCKET_ID: X64_0x124_GenuineIntel_MEMORY__UNKNOWN

    Followup: MachineOwner
    ---------
      My Computer
    Quote Quote

  3. Saurabh A
    Posts : 544
    Windows 7 64bit
       New #2

    Hi B3njamin91,

    These 'Mini-dumps' may not give conclusive information; need to have a look at 'System Logs' for more information on any possible 'Hardware failure / software corruption / bad or outdated drivers. Please download and run the 'SF_Diagnostic_Tool.exe file' as suggested in the tutorial link for better 'BSOD analysis': Blue Screen of Death (BSOD) Posting Instructions

    After download, click 'Grab all' to capture the Mini-Dump, Event Logs, Update Logs, Driver List, System Information and MGDiag reports. Apart from the 'Mini dump' the information in these files is vital for investigation.

    In the mean while, try to uninstall 'Sophos Anti-Virus' from the system; you may use 'Microsoft Security Essentials' to see if that helps. Also restore 'BIOS' to 'default settings' and check results.

    Do reply with the information; would be glad to assist.
      My Computer
    Quote Quote

  4. x BlueRobot
    Posts : 7,235
       New #3

    The first parameter or argument has the value of 0x0, which is a Machine Check Exception, which means the CPU has detected a hardware problem and the address points to a processor error because the CPU has found one, so it could be a different form of hardware which is causing the issue.

    In such a situation, it is best to use these steps:

    Enable "Round off checking" before the test (see first post below tutorial).

    All the hardware seeming to be running stable and tests reporting no errors, could mean a bad motherboard.

    Please also follow the request above also.
      My Computer
    Quote Quote

  6. Vir Gnarus
    Posts : 1,314
    Windows 7 64-bit
       New #4

    Yes, can you please provide us the crashdump, or at least - assuming you printed all that output with the help of Windbg - post what churns out when you type the following command:

    Code:
    !errrec fffffa80079d3028
    That's 3 'r's in !errrec, not 2.
      My Computer
    Quote Quote

 

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