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Windows 7: Help with Dump file 0x0124

26 Feb 2013   #1

Windows 8 Pro 64 Bit
 
 
Help with Dump file 0x0124

Hi,

Got windows 7 pro 64 bit PC which has been crashing and getting BSOD regularly. Have come to a bit of a brick wall with what to try next. Replaced HDD, graphics card and PSU. Unplugged CD-Rom. Replaced ATI drivers, chipset drivers, all MB drivers. Bios is up to date with nothing overclocked. Run Memtest. All this and still the same problem.

When it Blue screens i get the 0x0124 so not much help there. If someone could look at these dump files and shed any light or what to try next much appreciated.

Example 1:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80079d3028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000020008f, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: iexplore.exe

CURRENT_IRQL: f

STACK_TEXT:
fffff800`00ba8a98 fffff800`03a07a3b : 00000000`00000124 00000000`00000000 fffffa80`079d3028 00000000`f2000000 : nt!KeBugCheckEx
fffff800`00ba8aa0 fffff800`03599b13 : 00000000`00000001 fffffa80`079d4ea0 00000000`00000000 fffffa80`079d4ef0 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8ae0 fffff800`03a07700 : 00000000`00000728 fffffa80`079d4ea0 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
fffff800`00ba8b40 fffff800`03a07052 : fffffa80`079d4ea0 fffff800`00ba8e70 fffffa80`079d4ea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8c90 fffff800`03a06f0d : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8cd0 fffff800`039fae88 : 00000000`00000400 fffff8a0`0dd8b000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`00ba8d00 fffff800`0348a8ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`00ba8d30 fffff800`0348a713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 fffff880`04947680 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`09404938 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0xbd680


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_MEMORY__UNKNOWN

BUCKET_ID: X64_0x124_GenuineIntel_MEMORY__UNKNOWN

Followup: MachineOwner
------------------------------------------------------------------------------------


Example 2:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80066d0028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000020008f, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: SavService.exe

CURRENT_IRQL: f

STACK_TEXT:
fffff880`02f6ca58 fffff800`039fba3b : 00000000`00000124 00000000`00000000 fffffa80`066d0028 00000000`f2000000 : nt!KeBugCheckEx
fffff880`02f6ca60 fffff800`0358db13 : 00000000`00000001 fffffa80`066d1d30 00000000`00000000 fffffa80`066d1d80 : hal!HalBugCheckSystem+0x1e3
fffff880`02f6caa0 fffff800`039fb700 : 00000000`00000728 fffffa80`066d1d30 fffff880`02f6ce30 fffff880`02f6ce00 : nt!WheaReportHwError+0x263
fffff880`02f6cb00 fffff800`039fb052 : fffffa80`066d1d30 fffff880`02f6ce30 fffffa80`066d1d30 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02f6cc50 fffff800`039faf0d : 00000000`00000004 00000000`00000001 fffff880`02f6ceb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02f6cc90 fffff800`039eee88 : 00000000`00ddd51c 00000000`00ddd52c 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`02f6ccc0 fffff800`0347e8ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`02f6ccf0 fffff800`0347e713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02f6ce30 00000000`73dbc0ef : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`00ddd4d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73dbc0ef


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_MEMORY__UNKNOWN

BUCKET_ID: X64_0x124_GenuineIntel_MEMORY__UNKNOWN

Followup: MachineOwner
---------

My System SpecsSystem Spec
.

26 Feb 2013   #2

Windows 7 64bit
 
 

Hi B3njamin91,

These 'Mini-dumps' may not give conclusive information; need to have a look at 'System Logs' for more information on any possible 'Hardware failure / software corruption / bad or outdated drivers. Please download and run the 'SF_Diagnostic_Tool.exe file' as suggested in the tutorial link for better 'BSOD analysis': Blue Screen of Death (BSOD) Posting Instructions

After download, click 'Grab all' to capture the Mini-Dump, Event Logs, Update Logs, Driver List, System Information and MGDiag reports. Apart from the 'Mini dump' the information in these files is vital for investigation.

In the mean while, try to uninstall 'Sophos Anti-Virus' from the system; you may use 'Microsoft Security Essentials' to see if that helps. Also restore 'BIOS' to 'default settings' and check results.

Do reply with the information; would be glad to assist.

My System SpecsSystem Spec
26 Feb 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

The first parameter or argument has the value of 0x0, which is a Machine Check Exception, which means the CPU has detected a hardware problem and the address points to a processor error because the CPU has found one, so it could be a different form of hardware which is causing the issue.

In such a situation, it is best to use these steps:Enable "Round off checking" before the test (see first post below tutorial).All the hardware seeming to be running stable and tests reporting no errors, could mean a bad motherboard.

Please also follow the request above also.
My System SpecsSystem Spec
.


26 Feb 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Yes, can you please provide us the crashdump, or at least - assuming you printed all that output with the help of Windbg - post what churns out when you type the following command:

Code:
!errrec fffffa80079d3028
That's 3 'r's in !errrec, not 2.
My System SpecsSystem Spec
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 Help with Dump file 0x0124





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