Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD whilst browsing java folder

26 Feb 2013   #1

windows 7 ultimate 32-bit
BSOD whilst browsing java folder

Hi, today I installed java 7 update 15 and I cannot open the java control panel or the java.exe file. When i click on them command prompt opens and loads of code comes up and then it closes, all very quickly.

Anyway, whilst browsing the java folder in program files, screen went black and i had to restart computer. A minidump was created and I have uploaded it.

I have a feeling it is to do with the java update, i uninstalled then resintalled yet same issue with the java control panel.

My System SpecsSystem Spec

26 Feb 2013   #2

Windows 7 64bit

Hi pain55,

Download and run the 'SF_Diagnostic_Tool.exe file' as suggested in the tutorial link for better 'BSOD analysis': Blue Screen of Death (BSOD) Posting Instructions

After download, click 'Grab all' to capture the Mini-Dump, Event Logs, Update Logs, Driver List, System Information and MGDiag reports. Apart from the 'Mini dump' the information in these files is vital for investigation.

Do reply with the information; would be glad to assist.

My System SpecsSystem Spec
26 Feb 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 64-bit

A Dell employee working for someone with an HP computer. Quaint.

Anyways, I agree, we need more info to work with. Btw, can you induce the crash again by opening the java folder? If it's recurring then we can deem this an issue, otherwise it may have been coincidental that it happened when you opened the folder.

The crashdump itself unfortunately cannot help us. While this specific type tells us what happened, in that some memory managing structure got corrupted, it crashed too late to catch the act of corrupting the structure. That's why I recommend turning on Driver Verifier. Do not select the following checks: Force Pending I/O Requests, IRP Logging, and Low Resource Sim. Select all other checks. Make sure to restart system after you finish setup. If you experience a boot loop afterwards, go into Safe Mode by pressing F8 prior to Windows logo and disable DV there. Provide us any new crashdumps.
My System SpecsSystem Spec


 BSOD whilst browsing java folder

Thread Tools

Similar help and support threads for2: BSOD whilst browsing java folder
Thread Forum
BSOD - whilst gaming / browsing - error codes vary - ntoskrnl.exe BSOD Help and Support
BSOD while updating Java & browsing chrome BSOD Help and Support
Solved BSOD Whilst playing Browsing and Playing game's BSOD Help and Support
Solved BSOD Whilst using computer for daily uses eg: browsing web BSOD Help and Support
BSOD whilst browsing web, BSOD Help and Support
BSOD Whilst gaming/browsing (dmp files attached) BSOD Help and Support
BSoD whilst playing games, idling and browsing the internet. BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:38 AM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33