Freeze on startup and occational BSOD

Nossnibla · 26 Feb 2013

Hi all,

My computer often hangs at startup (like 3/4 times) and sometimes BSOD occurs (rare). After a few reboots I get it started and then _almost_ everything works fine (more about that soon).

I recently installed the full .net framework 4 in order to install windbg. After that, I have been able to start the computer several times without a freeze, so that sort of fixed that

. (I haven't booted enough times to say that it did though)

Every medal has its backside and in this case, windows update started to freeze. The update to be installed is... a fix for .net framework 4.

When reviewing the memorydump in windbg it says it's likely a hardware error. If that's the case, I would really like to find out what hardware it is and if it can be disabled in some effective way.

I have replaced the hard drive and memory so I guess those things should be ok.

What cought my eye when running !analyze -v was the rows containing PCIIDEX!AtaPortReadRegisterUlong
and
msahci!AhciHwInterrupt+0x3b

That's as far as I can get. All I can say now is "please help".

Thank you for your attention.

Dinesh · 26 Feb 2013

Hi there,

Please have a look at this thread: Stop 0x124 - what it means and what to try

Run System File Checker to verify/repair the integrity of system files.
Full tutorial here: SFC /SCANNOW Command - System File Checker

Go to Start>Run
Type MSCONFIG
Click on Services tab, check Hide All Microsoft Services.
Then click on Disable All.
Then Apply > OK > Restart the computer.

See if that helps.

The below is for information purpose only.

Bug Check Analysis:

Code:

ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

MODULE_NAME: nt

FAULTING_MODULE: fffff80002a54000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  50e79935

BUGCHECK_STR:  0x9C_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002a1d818 to fffff80002ac9c40

STACK_TEXT:  
fffff880`02f6cb38 fffff800`02a1d818 : 00000000`0000009c 00000000`00000000 fffff880`02f6cb70 00000000`00000000 : nt+0x75c40
fffff880`02f6cb40 00000000`0000009c : 00000000`00000000 fffff880`02f6cb70 00000000`00000000 00000000`00000000 : hal+0x12818
fffff880`02f6cb48 00000000`00000000 : fffff880`02f6cb70 00000000`00000000 00000000`00000000 00000000`00000000 : 0x9c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt+75c40
fffff800`02ac9c40 48894c2408      mov     qword ptr [rsp+8],rcx

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt+75c40

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  ntoskrnl.exe

BUCKET_ID:  WRONG_SYMBOLS

Followup: MachineOwner
---------

Code:

022013-11434-01.dmp	20/02/2013 05:07:40		0x00000124	00000000`00000000	fffffa80`07812028	00000000`be000000	00000000`00800400	hal.dll	hal.dll+12a3b					x64	ntoskrnl.exe+75c40					C:\Users\Dinesh\Desktop\BSOD\SF_26-02-2013\022013-11434-01.dmp	4	15	7601	270,016

Thanks,
Dinesh