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Windows 7: BSOD insleep mode

26 Feb 2013   #1
Greg123c

windows 7 64 bit service pack 1 intel i3
 
 
BSOD insleep mode

Past 6 weeks everytime I simply close the lid on laptop, after few minutes I get BSOD.

Dump file reads :
DRIVER_POWER_STATE_FAILURE
Bug Check Code 0x0000009f
Parameter 1: 00000000`00000003
Parameter 2: fffffa80`0701fa10
Parameter 3: fffff800`00b9c518
Parameter 4: fffff980`31608d30
Caused by driver: ntoskrnl.exe
Caused by Address: ntoskrnl.exe+75c40
File Description: NT Kernel & System
Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18044 (win7sp1_gdr.130104-1431) x64 ntoskrnl.exe+75c40

I have updated all drivers, runchkdsk, removed java, removed adobe, removed all unecessary programs, removed and reinstalled Kaspersky 2013 antivirus.
Have no more ideas.
Dell model N5010, windows 7 home premium, service pack1 , i3 CPU, 6 GB ram, 64 bit

I have no idea what caused this.
It may have been around the time when Kaspersky antivirus was updated from 2012 to 2013. Was an email from Kaspersky that since I had a 2 year subscription, click on link and get auto update to 2013. I also since removed and reinstalled in case that caused it. Could have been windows updates. Simply do not know.


Thank you in advance


My System SpecsSystem Spec
.
26 Feb 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums.

Multiple antiviruses can cause problems such as BSOD-s.
Code:
Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public
McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool.Perform a System File Check to check the integrity of all protected Windows 7 :
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type
    Code:
    SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it.Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800701fa10, fffff80000b9c518, fffff98031608d30}

*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
Probably caused by : bcmwl664.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800701fa10, Physical Device Object of the stack
Arg3: fffff80000b9c518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffff98031608d30, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

DEVICE_OBJECT: fffffa8009df5050

DRIVER_OBJECT: fffffa8009df7e70

IMAGE_NAME:  bcmwl664.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b591bf2

MODULE_NAME: bcmwl664

FAULTING_MODULE: fffff88006252000 bcmwl664

IRP_ADDRESS:  fffff98031608d30

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c4c8 fffff800`034f2992 : 00000000`0000009f 00000000`00000003 fffffa80`0701fa10 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`0348d94c : fffff800`00b9c618 fffff800`00b9c618 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c570 fffff800`0348d7e6 : fffffa80`09f9a0a0 fffffa80`09f9a0a0 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c5e0 fffff800`0348d6ce : 00000009`6c113ce7 fffff800`00b9cc58 00000000`0003f54f fffff800`03601c68 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`0348d4b7 : 00000002`356822c5 00000002`0003f54f 00000002`35682201 00000000`0000004f : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`0347a94a : fffff800`035fee80 fffff800`0360ccc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_bcmwl664.sys

BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_bcmwl664.sys

Followup: MachineOwner
---------

0: kd> !irp fffff98031608d30
Irp is active with 7 stacks 4 is current (= 0xfffff98031608ed8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0 10 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e0 fffffa8009df5050 00000000 fffff80003913da0-fffff98031608f20 Success Error Cancel 
	       \Driver\BCM43XX	nt!IovpInternalCompletionTrap
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e0 fffffa8009df8500 00000000 fffff80003913da0-fffff98031608f68 Success Error Cancel 
	       \DRIVER\VERIFIER_FILTER	nt!IovpInternalCompletionTrap
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8009df45e0 00000000 fffff800036d0200-fffffa800c9d0af0 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800c9d0af0    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm bcmwl664
start             end                 module name
fffff880`06252000 fffff880`06541000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        Fri Jan 22 09:30:58 2010 (4B591BF2)
    CheckSum:         002F8634
    ImageSize:        002EF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your BSOD-s were caused by Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card so reinstall the drivers to their latest following this method:
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
Driver Reference Table - bcmwl664.sys
Driver Reference Table - BCMWL664.SYS
Let us know the results.
My System SpecsSystem Spec
27 Feb 2013   #3
Greg123c

windows 7 64 bit service pack 1 intel i3
 
 

Thank you for response. I followed all steps you recommended except the last step which was to remove the dell wireless card driver and run the Driver sweeper.
Still has BSOD after the other steps.

I do not see the driver listed for the Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card in any way to delete and choose in Driver sweeper.

Could you please advise as to where to locate, since following the steps on the link in the forum, I do not see it listed.

If it matters, the BSOD ocurred before I updated the driver. I used slimdriver to update the driver.

Today I rolled back to an earlier save point and reupdated the driver and had same BSOD at earlier save point and again after reupdated.

Thank you
My System SpecsSystem Spec
.

28 Feb 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Can you upload the new reports.
My System SpecsSystem Spec
01 Mar 2013   #5
Greg123c

windows 7 64 bit service pack 1 intel i3
 
 
Attached are the new downloads

If it is the dell wireless driver, please advise on the steps I should take.

Thank you very much
My System SpecsSystem Spec
01 Mar 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Is this of any help? Dell Wireless 1390 802.11g Mini Card - Dell - Search - All Dell.com

Let's run driver verifier and see if it catches any misbehaving drivers:
My System SpecsSystem Spec
02 Mar 2013   #7
Greg123c

windows 7 64 bit service pack 1 intel i3
 
 
Ran driver verifier

It caused the restart to have a problem.
PC then went to restart and "fix" to allow restart.

Dump files attached.

Hopefully this helps to find problem driver.

Thank you in advance.
My System SpecsSystem Spec
02 Mar 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Actually I screwed my PC up, need to reinstall windows.. I hope I will be able to get back to you in 24 hours.
Please bump the thread if you do not get a reply in a day.
My System SpecsSystem Spec
02 Mar 2013   #9
Greg123c

windows 7 64 bit service pack 1 intel i3
 
 
Found the problem

I am not sure which worked, but I completely removed Kaspersky antivirus, skype - and slimdrivers that I downloaded well after this problem started.
Also, had a dell utility check my laptop which took an hour and deleted and added as it went.

So far - works like it should.

Thank you for your advice - and hope you reloaded windows without much effort.

Greg
My System SpecsSystem Spec
02 Mar 2013   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for the update on the good job! I have reinstalled windows without a problem

Now installing the tools I check your reports with and once done, I will check your files and let you know if you need to do anything else.

Good luck!
My System SpecsSystem Spec
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