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Windows 7: SYSTEM_SERVICE_EXCEPTION (bug check code: 0x0000003b) Randomly occurs

27 Feb 2013   #11
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Virus Scan?


My System SpecsSystem Spec
.
28 Feb 2013   #12
Ripta

Windows 8 PRO 64 bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Virus Scan?
Yes. I've done:
MalwareBytes full scan, came clean.
Avast! Antivirus full scan, came clean
Spybot Search and destroy full scan, came clean.
Super AntiSpyware, found some tracking cookies. Here is the result:

SUPERAntiSpyware Scan Log
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Generated 02/23/2013 at 07:01 PM

Application Version : 5.6.1014

Core Rules Database Version : 10046
Trace Rules Database Version: 7858

Scan type : Complete Scan
Total Scan Time : 02:25:36

Operating System Information
Professional 64-bit (Build 6.02.9200)
UAC On - Limited User

Memory items scanned : 717
Memory threats detected : 0
Registry items scanned : 69847
Registry threats detected : 0
File items scanned : 195727
File threats detected : 4

Adware.Tracking Cookie
accounts.google.com [ C:\USERS\[i removed my name]\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
accounts.google.com [ C:\USERS\\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
accounts.google.com [ C:\USERS\\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
accounts.google.com [ C:\USERS\\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]

I have spybot and spyware blaster immunilizing what they can as well.
My System SpecsSystem Spec
28 Feb 2013   #13
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Lets try to do the code in command prompt as an administrator. click type in cmd inside the Search Program and Files box then right click on CMD under Programs (1) and choose run as administrator

Code:
sfc /scannow
My System SpecsSystem Spec
.

28 Feb 2013   #14
Ripta

Windows 8 PRO 64 bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Lets try to do the code in command prompt as an administrator. click type in cmd inside the Search Program and Files box then right click on CMD under Programs (1) and choose run as administrator

Code:
sfc /scannow

It is running now
My System SpecsSystem Spec
28 Feb 2013   #15
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Lets see if it finds any errors.
My System SpecsSystem Spec
28 Feb 2013   #16
Ripta

Windows 8 PRO 64 bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Lets see if it finds any errors.
"Windows resource protection did not find any integrity violations."

It came out clean (which is good and bad)
My System SpecsSystem Spec
28 Feb 2013   #17
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

SFC didn't find any issues .

Which graphic card driver did you use ? The laptop manufacture or from AMD ?
My System SpecsSystem Spec
28 Feb 2013   #18
Ripta

Windows 8 PRO 64 bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
SFC didn't find any issues .

Which graphic card driver did you use ? The laptop manufacture or from AMD ?
Yah, sfc didn't find any issues.

I used the laptop manufacturer's one. It bluescreened, so I tried the AMD one. Same result.
My System SpecsSystem Spec
28 Feb 2013   #19
Ripta

Windows 8 PRO 64 bit
 
 

There's a glitch in this driver that I think would be helpful to report. Its the Energy Management software from the manufacturer. Last time I tried to install it, it may have caused one an error with windows 8. I had to reinstall. After the most recent 2 blue screens, I can't change my computer's brightness anymore. The FN and arrow keys for changing the brightness show the little bar climbing for brighter or darker but the brightness won't /can't change. What do you think?
My System SpecsSystem Spec
28 Feb 2013   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Frankly speaking ... I was on the way to fram the idea that 3B is some stopcode that cannot be overcome within windows 7 ... the way to get rid of it is using windows 8. At the same time this thread came in.

Apparently your crash dumps are silent about the probable causes .... but you need to take some cautions at first.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Code:
Start Menu\Programs\Spybot - Search & Destroy
Start Menu\Programs\SpywareBlaster 
Start Menu\Programs\SUPERAntiSpyware
Thsoe programs cause extensive network and storage blockage, in order to protest you. And you are having some sort of HDD malfunction.


Also, as a try, uninstall avast and use inbuilt defender. That is really an advanced and developed all-in-one protector. By name it is similat to the windows 7 defender, but by function, it is as good as MSE.



After altering these, let us know the results. There may be more troubleshooting needed, as the crash dumps themselves are silent.
My System SpecsSystem Spec
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 SYSTEM_SERVICE_EXCEPTION (bug check code: 0x0000003b) Randomly occurs




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