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Windows 7: BSOD nvlddmxm, can only start in safe mode

27 Feb 2013   #1
Orbzone

Windows 7 Ultimate 32bit
 
 
BSOD nvlddmxm, can only start in safe mode

Yesterday, my computer crashed multiple times while I was playing a game, but in any other circumstances (hope i spelled it right) it worked just fine. Today, though, it crashed while I was surfing the internet and since then it just kept restarting over and over. I ran it in safe mode and turned off automatic restart and, instead of restarting, it just showed me the BSOD.
In bluescreenview it says: dxgkrnl.sys, dxgmms1.sys,ntkrnlpa.sys, nvlddmkm.sys, watchdog.sys but on the BSOD it only said nvlddmkm.sys
Windows crash report:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 8662B008
BCP2: 8DF0A8A4
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\022713-32042-01.dmp
C:\Users\asus\AppData\Local\Temp\WER-40482-0.sysdata.xml

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My System SpecsSystem Spec
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27 Feb 2013   #2
x BlueRobot

 

Code:
BugCheck 116, {8662b008, 8df0a8a4, 0, 2}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+f88a4 )
Code:
Usual causes:  Video driver, overheating, bad video card, BIOS, Power to card
Code:
0: kd> lmvm nvlddmkm
start    end        module name
8de12000 8e6b8000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Feb 09 23:13:25 2013 (5116D815)
    CheckSum:         0088ECCA
    ImageSize:        008A6000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please check for the latest driver updates for your graphics card on the manufacturer's website:
  1. Download Driver
  2. Start Type: Device Manager
  3. Expand Display Adapters
  4. Right-Click Driver Name, Uninstall
  5. Reboot
  6. Run Driver Sweeper
  7. Reboot
  8. Install Downloaded Driver
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper: Check for any overheating issues, by posting a screenshot of your idle and load temperatures.

Follow these steps:Overclocking -

I recommend if you are overclocking any hardware, that you reset these values within the BIOS to their default values in order to increase the stability of your system.

Please run the following tests for your graphics card and RAM:
Run Memtest86+ for least 7-8 passes, and preferrly overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

Graphics Card:Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components.

Use the following program to monitor your hardware temperatures during the stress test:Run some hard-drive diagnostics and follow these steps:Find your hard-drive manufacturer and run their tests.

Additional Tests:Post a screenshot of Crystal Disk Info summary: Make sure you have the latest firmware for SSD, and ensure all the SATA and Power cables are connected to the drive.

Check for any file system errors and bad sectors using Option #2 of:Use this command with Disk Check:

Code:
chkdsk C: /f /r
Scan for corrupted or missing Windows files with:Check for any driver compatibility issues with:If you are using DirectX, then try uninstalling and then reinstalling the DirectX Runtime:Test the Power Supply/Video RAM -
My System SpecsSystem Spec
28 Feb 2013   #3
Orbzone

Windows 7 Ultimate 32bit
 
 

Thanks a lot, the driver solution worked out for me. I really appreciate it.
My System SpecsSystem Spec
.

28 Feb 2013   #4
x BlueRobot

 

That's good to know, leave this thread open for a week, and then post back any results or further problems.
My System SpecsSystem Spec
28 Feb 2013   #5
Orbzone

Windows 7 Ultimate 32bit
 
 

Well, problem occurred again with the same BSOD. I will try other solutions and then bump the thread with results.
My System SpecsSystem Spec
28 Feb 2013   #6
x BlueRobot

 

Okay will be waiting for the results.
My System SpecsSystem Spec
01 Mar 2013   #7
Orbzone

Windows 7 Ultimate 32bit
 
 

I didn't quite have the time to try other solutions, but I could do solution 1 and start in normal mode, but in case I play a game or watch a video for 10 minutes or more it crashes and I have to do it again. I actually was satisfied with that, but since the last time it crashed, I cant no longer go for solution #1 because driver installs itself when I start Windows. Any clue how to disable it?
My System SpecsSystem Spec
01 Mar 2013   #8
x BlueRobot

 

Have you got the nvlddmkm driver installed? If not the case, then Windows will automatically install a generic graphics card driver, which only acts as a temporary driver until you install the proper graphics driver.
My System SpecsSystem Spec
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 BSOD nvlddmxm, can only start in safe mode




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