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Windows 7: BSOD ntoskrnl.exe+75c40

28 Feb 2013   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well done.

If it crashes again, upload the dump (probably they also will be as silent as the earlier ones) and go for Driver Verifier.


My System SpecsSystem Spec
.
28 Feb 2013   #12
Ronys2

Windows 7 Home Premium x64
 
 

malwarebytes just finished its scan found no threats, rebooting and will enable verifier.exe, will post results.
My System SpecsSystem Spec
28 Feb 2013   #13
Ronys2

Windows 7 Home Premium x64
 
 

Verifier.exe caused BSOD again before windows was even at the log-in screen. Here is the latest dump file and ran SF_diagnostics again. Thanks
My System SpecsSystem Spec
.

28 Feb 2013   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23b, fffff88004503710, fffff9800a632cf0, 0}

Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )

Followup: MachineOwner
---------
The verifier enabled crash dump indicates to a microsoft OS inbuilt USB driver. So we are to search for the reason of the crashes within this area. Do some general USB related troubleshooting. For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Bluetooth device, webcam, and other devices, try to update the drivers for them all.

Let us know the results.
My System SpecsSystem Spec
28 Feb 2013   #15
Ronys2

Windows 7 Home Premium x64
 
 

The only USB devices that are connected and that have been connected have been the mouse and keyboard, no externals. Once and awhile a thumbdrive, but that's it. I'll reinstall the USB drivers and disable the USB Selective Suspense and post back on the results.
My System SpecsSystem Spec
28 Feb 2013   #16
Ronys2

Windows 7 Home Premium x64
 
 

Ok i went to uninstall the usb drivers and in the middle of the first uninstall bam bluescreen.
My System SpecsSystem Spec
28 Feb 2013   #17
Ronys2

Windows 7 Home Premium x64
 
 

Here is the minidump from the last bluescreen. I've attempted to uninstall the USB driver, having to Reset multiple times due to mouse and keyboard stopped working. Turned off the USB selective suspend as well.
My System SpecsSystem Spec
28 Feb 2013   #18
Ronys2

Windows 7 Home Premium x64
 
 

yet another bluescreen while using firefox to search for mouse driver updates. Seriously about to throw that dam box out the window and consider $ i put into it a loss. Never in my life have i had this much issue with a PC. I am about to rage out. I don't know if it's because i used AMD hardware or what. I'm a disabled veteran on a fixed budget, and would hate to see the $ i put into that setup go down the drain. But anyway, turned off the box and saying to hell with it for a few hours until i cool down. I've done so many clean installs on that machine it's ridiculous.
My System SpecsSystem Spec
28 Feb 2013   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The last crash is a stop 0x7E .

Please let us see some more info. Download and install CCleaner. Then run it.
Go to "Tools" .... by default it will open the "uninstall" tab.
Click on save as text file. Save it on your desktop.
Upload the text file for us.


It's too late of night here, will check it and will suggest further steps in the next morning.
My System SpecsSystem Spec
28 Feb 2013   #20
Ronys2

Windows 7 Home Premium x64
 
 

Here you go per your request.
My System SpecsSystem Spec
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 BSOD ntoskrnl.exe+75c40




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