Windows 7: BSOD when playing Starcraft 2

Ttone · 27 Feb 2013

Some Specs
AMD Athlon(tm) II X4 630 Processor
Microsoft Windows 7 Home Premium
4.0 GB RAM
NVIDIA GeForce GTX 550 Ti 1GB
589 GB / 916 GB HDD

Dsprague · 27 Feb 2013

please start by doing the following:

Uninstall Daemon tools, once daemon tools is uninstalled please download and run this tools:

DuplexSecure

when the tool runs if the uninstall button ids grayed out you are done and you can close the window. If it is not click it and allow the tool to run. DO NOT click the install button it will install a driver Known to cause BSODs on your system.

let us know the results

Ttone · 27 Feb 2013

It happened again after a few hours of gameplay of another game

Dsprague · 28 Feb 2013

It seems that the error you are getting now is a 0x124 error which usually indicates a hardware problem.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80053a84b8, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

Taking a look at the error record we can see that the processor made a call to one of its busses and there was a time out reported causing the system to crash.

Code:

3: kd> !errrec fffffa80053a84b8
===============================================================================
Common Platform Error Record @ fffffa80053a84b8
-------------------------------------------------------------------------------
Record Id     : 01ce152c5e66f0c4
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 2/27/2013 20:52:53 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80053a8538
Section       @ fffffa80053a8610
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000100f52
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa80053a8580
Section       @ fffffa80053a86d0
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 52 0f 10 00 00 08 04 00 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa80053a86d0

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80053a85c8
Section       @ fffffa80053a8750
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xfa00000000070f0f

Now this type of crash isnt always caused by hardware errors, you can try updating your bios (which can be found on the manufacturers website) and any drivers on your system, I.E. sound, network, videocard. If you still receive crashes after that please run prime95 for some hard ware tests: Hardware - Stress Test With Prime95

Ttone · 01 Mar 2013

I am doing the tests now but I am not sure what I am looking for if it is a hardware issue.

Dsprague · 01 Mar 2013

Prime95 is meant to put a full load on your CPU which causes it to heat up, check the temperatures durring the test and report them here when they max out, also Prime 95 may throw errors if there is an actual problem with the processor.

Ttone · 01 Mar 2013

Should I do a different setting instead of "Small FFTs"?

Dsprague · 01 Mar 2013

For the best results select the blend test it covers the most components report back your results.

Ttone · 01 Mar 2013

I ran the test for five hours and counting and the max temp it has gone to was 58 C

Dsprague · 01 Mar 2013

Interesting... you may want to have a look at this in that case: Stop 0x124 - what it means and what to try

Windows 7: BSOD when playing Starcraft 2

BSOD when playing Starcraft 2 problems?