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Windows 7: Frequent BSOD since dropping computer

27 Feb 2013   #1
Gmarkey

Windows 7 Home Premium 64bit
 
 
Frequent BSOD since dropping computer

Hi,

I dropped my Toshiba Satellite which caused a BSOD. Since then, it seems as though any bump or sudden movement would trigger a BSOD, which made me wonder if I had a hardware issue due to dropping the machine. However, today as I was trying to investigate, I noticed I was getting a BSOD about 5 seconds after opening Google Chrome. It happened 2 or 3 times in a row. Now I'm visiting you on FireFox and haven't triggered a BSOD yet.

Attached are my DMP files - Hope you can help with what little information I have.

PS. I just discovered this site today - and it is awesome! Really impressive


My System SpecsSystem Spec
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27 Feb 2013   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Gmarkey mate just have a lok at the RAM sticks and reseat them plus I would do the same for the had drive could be something real simple.

If you are wondering how to do this - this might help out Taking apart Toshiba laptops and notebooks. DIY guides. Disassembly instructions. < the hard drive is practically the same as the RAM sticks cover just remove the lid and gently pull out the hard drive - it usually has a small piece of ribbon to aid extraction.
My System SpecsSystem Spec
01 Mar 2013   #3
Gmarkey

Windows 7 Home Premium 64bit
 
 

ICit2lol,

I tried removing and reinserting both the RAM sticks and the hard drive. After rebooting I still recieve a BSOD after opening Google Chrome. I am able to use my computer just fine using FireFox!
My System SpecsSystem Spec
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01 Mar 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Try uninstalling and then reinstalling chrome and see if it works then.
My System SpecsSystem Spec
01 Mar 2013   #5
Sub Styler

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Dsprague View Post
Try uninstalling and then reinstalling chrome and see if it works then.
Simple test, but check disk would be more thorough (possible bad sectors)
Disk Check

Also Memtest86+ to check for memory corruption
RAM - Test with Memtest86+

These are likely symptoms of dropped laptops, especially if you have already tried re-seating the hardware.
My System SpecsSystem Spec
01 Mar 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Quote   Quote: Originally Posted by Sub Styler View Post
Quote   Quote: Originally Posted by Dsprague View Post
Try uninstalling and then reinstalling chrome and see if it works then.
Simple test, but check disk would be more thorough (possible bad sectors)
Disk Check

Also Memtest86+ to check for memory corruption
RAM - Test with Memtest86+

These are likely symptoms of dropped laptops, especially if you have already tried re-seating the hardware.
This answer Is most likely better than mine seems I have not had enough coffee this morning to get the spider webs out of my brain
My System SpecsSystem Spec
01 Mar 2013   #7
Gmarkey

Windows 7 Home Premium 64bit
 
 

Thanks for the suggestions, much appreciated!

I will try these after work and update the thread later
My System SpecsSystem Spec
01 Mar 2013   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yep those tests are good especially the HDD one as the drop may have caused some misalignment within the rive itself after all it is in a vulnerable spot and fragile. Well form from what I have seen of the Toshibas I have had for fixing.

The RAM I am not so sure and why I asked to OP to reseat them - depends I guess on the height of the drop?
My System SpecsSystem Spec
01 Mar 2013   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I would most certainly check the ram and hard drive just to make sure things are okay. Keep this is mind; hardware doesn't know the difference between Chrome and Firefox as stated in post #3. Try removing Chrome and installing it again.
My System SpecsSystem Spec
02 Mar 2013   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Good point Layback will be interesting to see what happens.
My System SpecsSystem Spec
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 Frequent BSOD since dropping computer




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