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Windows 7: BSOD Error 0x0000007E

28 Feb 2013   #1
oxfordcanary

Windows 7 Professional 64-bit
 
 
BSOD Error 0x0000007E

Hello,

I am new to these forums and not the most tech savvy.

I first started having BSOD errors in October. I asked a friend and he said they would soon disappear. This appeared to be the case but they eventually returned. I would typically get several within the space of a few days and then they would cease again for a month or so. In total, I've had 23 such errors and am starting to get fed up. They appear to occur randomly and I have not been able to associate them with any hardware. I updated my BIOS from A06 to A10 about a week ago but that hasn't solved my problems. I've tried doing some online research about the error codes but I haven't made any progress.

Thanks in advance for any help you can offer, it will be greatly appreciated.

Cheers,
oxfordcanary


My System SpecsSystem Spec
.
28 Feb 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Your BSOD Is being caused by your network driver:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc000001d, fffffa8008cd0a10, fffff8800e266738, fffff8800e265f90}

Probably caused by : athrx.sys ( athrx+27b2f )

Followup: MachineOwner
---------
Driver Reference Table - athrx.sys

It is rather old:

Code:
kd> lmvm athrx
start             end                 module name
fffff880`04a6a000 fffff880`04d04000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Mon Jan 24 16:41:22 2011 (4D3DF202)
    CheckSum:         0029D44F
    ImageSize:        0029A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
you can find updates for the driver here: ATHEROS drivers for Microsoft Windows (Atheros?????)
My System SpecsSystem Spec
28 Feb 2013   #3
oxfordcanary

Windows 7 Professional 64-bit
 
 

Thanks for the reply Dsprague. Apologies if this is a stupid question but how do I determine which update I should download? I am not sure how to check which model I have. Thanks again for your help.
My System SpecsSystem Spec
.

28 Feb 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It looks like your Dell Wireless card is using the Atheros driver, which is confusing. But instead check dells website to see if there is an update for wireless drivers there.
My System SpecsSystem Spec
28 Feb 2013   #5
oxfordcanary

Windows 7 Professional 64-bit
 
 

Dsprague,
I went to Dell and entered my Service Tag: 7RRZ9Q1


The following options were offered (I had to select the 2nd option in order for "Network" options to be displayed):

Drivers found
Filtered driver results for your service tag (4 files)
All related drivers for your Product (18 files)

I then filtered for Windows 7 64-bit and this left me with 3 options:

(see attachment)


Which (if any) of these should I download and run?

Thanks.
My System SpecsSystem Spec
28 Feb 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

The top item in the screenshot is the one you want.
My System SpecsSystem Spec
28 Feb 2013   #7
oxfordcanary

Windows 7 Professional 64-bit
 
 

Right, that installed without any problems. Is there anyway to check things are functioning properly? Or do I just hope the BSOD has been banished?

Thank you very very much for taking the time to help. I really hope that has resolved my issues.

Cheers,
oxfordcanary
My System SpecsSystem Spec
28 Feb 2013   #8
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

well unfortunately you will just have to wait and see what happens, post back here if you have another bsod and post the new dump files when you do.
My System SpecsSystem Spec
28 Feb 2013   #9
oxfordcanary

Windows 7 Professional 64-bit
 
 

Ok thanks, fingers crossed. You will hopefully never hear from me again! Cheers Dsprague.
My System SpecsSystem Spec
28 Feb 2013   #10
oxfordcanary

Windows 7 Professional 64-bit
 
 

Sadly my PC just got the BSOD again. I've attached all the dump files. Thanks for your help.
My System SpecsSystem Spec
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 BSOD Error 0x0000007E




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