BSOD Random and when loging in. Error 0x0000001E


  1. Posts : 1
    windows 7 64bit
       #1

    BSOD Random and when loging in. Error 0x0000001E


    This HP laptop is just randomly BSOD when I log in to Windows and when computer is idle. These are the codes I get:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFFA8003D9BB88
    BCP3: 0000000000000000
    BCP4: 000000007EFA8000

    I have reformatted the HD and still have this problem. I want to say it's norton just because I hate norton!
    I have attached the zip file.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SevenForums.

    Your dumps do not give much information, but lets start with uninstalling Norton AV.
    Code:
    Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public
    It often contributes in BSOD-s.

    Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.
    Code:
    Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6233, 310.50 KB (317,952 bytes), 9/28/2011 10:34 AM)
    Update your graphic drivers in the following manner:
    Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:

    Perform a System File Check to check the integrity of all protected Windows 7:
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type
      Code:
      SFC /scannow

    Full tutorial here:

    Disk Check on your hard drive for file system errors and bad sectors on it.

    Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

       Note
    Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

       Information
    Errors are sometimes found after 8 passes.

       Tip
    Do this test overnight, before going to bed.

    If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial:
    Let us know the results.
      My Computer


 

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