BSOD - Random Crashes Started Today, Three in Few Hours


  1. Jimstigator
    Posts : 27
    Virginia
       New #1

    BSOD - Random Crashes Started Today, Three in Few Hours


    Good morning,

    A users laptop began crashing this morning. It's occurred three times so far, and will likely continue. I updated the driver that has caused our org crashes in the past, but it didn't help.

    Thanks!
    Jim
      My Computer
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  3. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #2

    The crash is being caused by the Intel display driver:

    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff881309d0ea0, 0, fffff8800597e878, 5}

*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys

Could not read faulting driver name
Probably caused by : igdpmd64.sys ( igdpmd64+15a878 )

Followup: MachineOwner
---------
    Driver Reference Table - igdkmd64.sys

    you can find updates for the driver here: Intel Download Center
      My Computer
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  4. Jimstigator
    Posts : 27
    Virginia
    Thread Starter
       New #3

    Damn you are fast. Thanks a TON! As usual, this place is great.

    -Jim
      My Computer
    Quote Quote

  6. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #4

    Glad we could help out let us know how things go.
      My Computer
    Quote Quote

 

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