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Windows 7: BSOD Page Fault in Nonpaged Area after installed MS OFfice 2013

02 Mar 2013   #1
wanc

Windows 7 Home Premium 64bit.
 
 
BSOD Page Fault in Nonpaged Area after installed MS OFfice 2013

Hi all,

I have installed MS Office 2013 in my computer few days ago but after the restart, my computer will show blue screen with the captioned error while launched IE 8.

I tried to uninstall the MS Office 2013 and upgraded to IE 10 but still no help.


My System SpecsSystem Spec
.
02 Mar 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome
Please post all the files following Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
03 Mar 2013   #3
wanc

Windows 7 Home Premium 64bit.
 
 

Thanks for your help and I have attached the zip file.
My System SpecsSystem Spec
.

03 Mar 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks.

Right now it seems that the cause of your blue screen is Intel Graphics Driver.

Go to this link: Intelฎ Driver Update Utility Check the system for latest updates. Download and install them one by one.

Update your ATI graphics driver as well. Please do it in the following method:
Quote:
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
Code:
lmvm atikmpag
start             end                 module name
fffff880`04b55000 fffff880`04ba5000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Jun 30 17:18:14 2011 (4E0C5B76)
    CheckSum:         0004D301
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Can you tell me what antivirus you use? I can see none.
Quote:
Make scans with the following:

-Kaspersky TDSSKiller-ESET online scannerRecommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
Perform a System File Check to check the integrity of all protected Windows 7:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type
    Code:
    SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it.Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.Let us know the results.

BSOD BUGCHECK SUMMARY
Code:
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Debug session time: Fri Mar  1 07:31:08.203 2013 (UTC + 6:00)
System Uptime: 0 days 0:05:30.624
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
Could not read faulting driver name
Probably caused by : igdpmd64.sys ( igdpmd64+a8015 )
PAGE_FAULT_IN_NONPAGED_AREA (50)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: X64_0x50_igdpmd64+a8015
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Debug session time: Thu Feb 28 19:16:57.363 2013 (UTC + 6:00)
System Uptime: 0 days 0:02:48.784
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
Could not read faulting driver name
Probably caused by : igdpmd64.sys ( igdpmd64+a8015 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x50_igdpmd64+a8015
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
My System SpecsSystem Spec
16 Apr 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Any update?
My System SpecsSystem Spec
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 BSOD Page Fault in Nonpaged Area after installed MS OFfice 2013




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