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Windows 7: BSODs - 1000007e & 116

04 Mar 2013   #11
ProdigyGamer

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Saurabh A View Post
Hi ProdigyGamer,

Glad that you were able to remove the program successfully in 'Safe Mode'; please observe the system performance and see if an error appears.

You may verify if the currently installed 'Chipset driver' is the latest one:
Type 'device manager' in the search box > Tap 'Enter' > Click 'System devices' > Locate and right click the 'Chipset' > Click 'Properties' > Driver tab > Capture the driver version and compare it with the one that you tried installing from the links that I shared.

You may also confirm the driver version from 'dxdiag utility':
Click 'Start' > Type 'dxdiag' (without quotations) in 'Search Box' > Tap 'Enter' > Look under the 'Display' tab and look for the 'Chip Type'.

Hope this helps. Do reply with the findings.
It is showing for all Intel Chipsets that the driver is old: 9.2.3.1016

Even though I installed the new one that you linked.

This is what I see in attached picture.


My System SpecsSystem Spec
.
04 Mar 2013   #12
Saurabh A

Windows 7 64bit
 
 

Hi ProdigyGamer,

Thank you for the response.

Please try running the Intel® Driver Update Utility
It will scan, detect and will update the 'Intel device drivers' by itself.

Please share the results; glad to assist.

My System SpecsSystem Spec
04 Mar 2013   #13
ProdigyGamer

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Saurabh A View Post
Hi ProdigyGamer,

Thank you for the response.

Please try running the Intel® Driver Update Utility
It will scan, detect and will update the 'Intel device drivers' by itself.

Please share the results; glad to assist.
Thanks Saurabh, I ran the program and except for the below Products, all seemed OK.

Pictures attached.

NVIDIA GeForce GTX 590
NVIDIA High Definition Audio Realtek PCIe GBE Family Controller x2
My System SpecsSystem Spec
.

04 Mar 2013   #14
Saurabh A

Windows 7 64bit
 
 

Hi ProdigyGamer,

The suggested drivers from the manufacturer may be slightly different in OEM (Original equipment manufacturer) units. Overall picture of Intel drivers in your system look better now (Chipset is updated).

Please observe the system performance to see if the issue re-occurs. Do reply if any further questions; would be glad to assist.

My System SpecsSystem Spec
04 Mar 2013   #15
ProdigyGamer

Windows 7 Ultimate x64
 
 

Thank you very much Saurabh, I really appreciate you taking the time to help me

I will give it a few days to see if the problem has gone then mark this as solved, thansk again my friend.
My System SpecsSystem Spec
04 Mar 2013   #16
Saurabh A

Windows 7 64bit
 
 

Hi ProdigyGamer,

Thank you for the kind words.
The 'Blue screen errors' indicated an older driver version of 'USB 3 Host Controller'; good that you've updated the driver now. Please check the system performance for a few days and get back to us if any issues; would be glad to assist.

My System SpecsSystem Spec
04 Mar 2013   #17
ProdigyGamer

Windows 7 Ultimate x64
 
 

Saurabh, although I am now using different USB ports to plug my WD Passport into, I am getting a message saying that I should plug it into a 3.0 USB slot for faster speeds. I have never seen this message before and I have always had good speeds (of around 90-100 per second) when I was using the USB port that now causes BSODs.

So I plug it back into the one I have always used (that causes BSOD now) and it instantly BSODs, every time without fail, stating the same reason...rusb3xhc.sys, I actually see this on the BSOD screen when its creating a dump file saying that it is the reason now.

On a good note...my PC has stopped going into 116 BSOD when I play games or watch videos, so at least one seems fixed (for now...)


I will continue testing and report back but just wanted to update you with the new message.
My System SpecsSystem Spec
04 Mar 2013   #18
Saurabh A

Windows 7 64bit
 
 

Hi ProdigyGamer,

Thank you for the response.

Quote:
Saurabh, although I am now using different USB ports to plug my WD Passport into, I am getting a message saying that I should plug it into a 3.0 USB slot for faster speeds.
This message may appear when you use a USB 3.0 capable external drive with a USB 2.0 port on the computer. Please take a glance at all the USB ports on the rear of the PC:



USB Ports marked as (3) are USB 2.0 Ports with 'Hi-Speed USB connectors' with data transfer rates up to 60 MB/s.

USB Port marked as (5) is the USB 3.0 Port which is a 'super-speed USB connector'; is over 10 times faster than USB 2.0 with data transfer rates up to 640MB/s.

Please check if there is another computer with USB 3.0 ports that you can check the drive on. You may also check the drive manufacturer (Western Digital) for any firmware updates for the drive.

If no firmware updates are available and the drive works fine with a USB 3.0 port on another PC, we may have to try re-installing the 'USB 3.0 driver' from the manufacturer website; will share the exact download link if needed.

Do reply with the findings; would be glad to assist.

My System SpecsSystem Spec
04 Mar 2013   #19
ProdigyGamer

Windows 7 Ultimate x64
 
 

I also have 3 USB ports at the top/front of my Tower, which are the ones I use since they are easier to access but I tried to plug the WD Passport into the USB 3.0 port at the back like your diagram suggested and I had an instant BSOD (030513-36457-01 uploaded to SkyDrive).

So I must have 2x USB 3.0 ports, 1 at the back and 1 at the front/top and if I plug my Western Digital 2TB Passport into either, the little light on the WD Passport flashes a couple of times then when it goes solid, the PC goes into instant BSOD.

I can plug my Samsung Galaxy S3 into the same USB 3.0 ports without any issues at all and transfer data, play music, charge the phone etc. just not my WD Passport anymore.

Could an update from Windows Update Centre for my Phone have caused this while it was plugged into the USB 3.0 port? As in maybe the phone has installed its own driver and claimed the port for itself? (probably sounds silly but had to ask) I am running out of ideas now.
My System SpecsSystem Spec
04 Mar 2013   #20
Saurabh A

Windows 7 64bit
 
 

Hi ProdigyGamer,

USB Ports marked as (8) are USB 2.0 Ports & port marked as (6) is another USB 3.0 Port; missed it before.


The issue seems to be consistent when another USB 3.0 port was used. Not sure if 'Samsung Galaxy 3' offers USB 3.0 port connectivity. If it has a USB 2.0 port connectivity, it may change the whole equation (Assuming that the Western Digital Hard Drive is USB 3.0 capable).

Would like to know if you checked the 'drive manufacturer' (Western Digital) for any firmware update. Alternatively, you may also try re-installing the USB 3.0 driver from manufacturer website to see if that helps.

Follow the steps listed below:
- Open Device Manager > Right click and remove the USB 3.0 Host Controller (As in the image below) > Restart the computer



- Click YET-D720201-0014, YET-D720202-0014 | Renesas Electronics America > Download and install the file 'RENESAS USB3 Host Driver 30230 setup.exe' > Follow through with the install and finish > Recheck results with the external drive, when plugged into the USB 3.0 port.

Do reply with the findings; will take it further.

My System SpecsSystem Spec
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 BSODs - 1000007e & 116




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