Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSODs - 1000007e & 116

05 Mar 2013   #31
ProdigyGamer

Windows 7 Ultimate x64
 
 

This just popped up on Windows Update while my Galaxy S3 phone was plugged intot he USB port and I think it may have been what started all fo these BSODs:

SAMSUNG Electronics Co., Ltd. - Other hardware - SAMSUNG Mobile USB Composite Device
Download size: 6.5 MB
You may need to restart your computer for this update to take effect.
Update type: Recommended
SAMSUNG Electronics Co., Ltd. Other hardware software update released in January, 2013
More information:
Driver Information
Help and Support:
Product Solution Centers

I have not downloaded it as I do not need it and i do not want it to start me on a vicious cycle of BSOD again!


My System SpecsSystem Spec
.
05 Mar 2013   #32
Saurabh A

Windows 7 64bit
 
 

Hi ProdigyGamer,

If you suspect the Samsung phone update as the root cause of the issue, you may ignore it; shouldn't really matter if all functionality is in place.

My System SpecsSystem Spec
07 Mar 2013   #33
ProdigyGamer

Windows 7 Ultimate x64
 
 

Went well for 2 days until I got another 116 BSOD, I have uploaded to SkyDrive: 030713-38220-01

I still have not reinstalled Malwarebytes or TuneUp Utilities yet, as I wanted to follow your advice and test the PC performance for a few days.

I did idownload 4 games from Steam, 2 of which I installed (some updated windows for DirectX and/or Microsoft .NET Frame work.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8025A00210
BCP2: FFFFF880073C96C4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\030713-38220-01.dmp
C:\Users\A5ASIN\AppData\Local\Temp\WER-81073-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
My System SpecsSystem Spec
.

07 Mar 2013   #34
Saurabh A

Windows 7 64bit
 
 

Hi ProdigyGamer,

The recent crash reflects an issue with 'nvlddmkm.sys driver'
Code:
Loading Dump File [C:\Users\saurabh_aggarwal\Downloads\030713-38220-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`03a60000 PsLoadedModuleList = 0xfffff800`03ca4670
Debug session time: Thu Mar  7 13:54:00.121 2013 (UTC + 5:30)
System Uptime: 0 days 8:51:04.980
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8025a00210, fffff880073c96c4, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9316c4 )

Followup: MachineOwner
---------

11: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8025a00210, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880073c96c4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+9316c4
fffff880`073c96c4 4055            push    rbp

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`08a47a48 fffff880`04b3e000 : 00000000`00000116 fffffa80`25a00210 fffff880`073c96c4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`08a47a50 fffff880`04b11867 : fffff880`073c96c4 fffffa80`24a85000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`08a47a90 fffff880`04b3de0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`25a00210 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`08a47b40 fffff880`07577ec1 : fffffa80`22064180 00000000`00000080 00000000`00000000 fffffa80`213f0010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`08a47bc0 fffff800`03d7634a : 00000000`07128259 fffffa80`2252ab50 fffffa80`1942cb30 fffffa80`2252ab50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`08a47c00 fffff800`03ac6946 : fffff880`03942180 fffffa80`2252ab50 fffff880`0394d1c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`08a47c40 00000000`00000000 : fffff880`08a48000 fffff880`08a42000 fffff880`08a474d0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+9316c4
fffff880`073c96c4 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+9316c4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5116d804

FAILURE_BUCKET_ID:  X64_0x116_VRF_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_VRF_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
This driver relates to 'nVidia Video drivers'. Please update the 'nVidia display drivers' and check results.
You may try this link first: Driver Details | Dell US

If you still experience the issue, the current driver may be corrupt; uninstall that driver and install a fresh one from 'nVidia website'. Follow these steps: Open 'Device Manager' > Expand 'Display Adapters' > Uninstall 'nVidia driver' and follow through > Restart the system > Install fresh drivers for 'nVidia GeForce 590 card' from this link:

Do reply with the findings.

My System SpecsSystem Spec
07 Mar 2013   #35
ProdigyGamer

Windows 7 Ultimate x64
 
 

Downloading now, thanks Saurabh.
My System SpecsSystem Spec
07 Mar 2013   #36
ProdigyGamer

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Saurabh A View Post
Hi ProdigyGamer,

The recent crash reflects an issue with 'nvlddmkm.sys driver'
Code:
Loading Dump File [C:\Users\saurabh_aggarwal\Downloads\030713-38220-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
 
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`03a60000 PsLoadedModuleList = 0xfffff800`03ca4670
Debug session time: Thu Mar  7 13:54:00.121 2013 (UTC + 5:30)
System Uptime: 0 days 8:51:04.980
Loading Kernel Symbols
.
 
Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.
 
..............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck 116, {fffffa8025a00210, fffff880073c96c4, ffffffffc000009a, 4}
 
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9316c4 )
 
Followup: MachineOwner
---------
 
11: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8025a00210, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880073c96c4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
 
Debugging Details:
------------------
 
 
FAULTING_IP: 
nvlddmkm+9316c4
fffff880`073c96c4 4055            push    rbp
 
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
 
CUSTOMER_CRASH_COUNT:  1
 
BUGCHECK_STR:  0x116
 
PROCESS_NAME:  System
 
CURRENT_IRQL:  0
 
STACK_TEXT:  
fffff880`08a47a48 fffff880`04b3e000 : 00000000`00000116 fffffa80`25a00210 fffff880`073c96c4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`08a47a50 fffff880`04b11867 : fffff880`073c96c4 fffffa80`24a85000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`08a47a90 fffff880`04b3de0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`25a00210 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`08a47b40 fffff880`07577ec1 : fffffa80`22064180 00000000`00000080 00000000`00000000 fffffa80`213f0010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`08a47bc0 fffff800`03d7634a : 00000000`07128259 fffffa80`2252ab50 fffffa80`1942cb30 fffffa80`2252ab50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`08a47c00 fffff800`03ac6946 : fffff880`03942180 fffffa80`2252ab50 fffff880`0394d1c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`08a47c40 00000000`00000000 : fffff880`08a48000 fffff880`08a42000 fffff880`08a474d0 00000000`00000000 : nt!KxStartSystemThread+0x16
 
 
STACK_COMMAND:  .bugcheck ; kb
 
FOLLOWUP_IP: 
nvlddmkm+9316c4
fffff880`073c96c4 4055            push    rbp
 
SYMBOL_NAME:  nvlddmkm+9316c4
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: nvlddmkm
 
IMAGE_NAME:  nvlddmkm.sys
 
DEBUG_FLR_IMAGE_TIMESTAMP:  5116d804
 
FAILURE_BUCKET_ID:  X64_0x116_VRF_IMAGE_nvlddmkm.sys
 
BUCKET_ID:  X64_0x116_VRF_IMAGE_nvlddmkm.sys
 
Followup: MachineOwner
---------
This driver relates to 'nVidia Video drivers'. Please update the 'nVidia display drivers' and check results.
You may try this link first: Driver Details | Dell US

If you still experience the issue, the current driver may be corrupt; uninstall that driver and install a fresh one from 'nVidia website'. Follow these steps: Open 'Device Manager' > Expand 'Display Adapters' > Uninstall 'nVidia driver' and follow through > Restart the system > Install fresh drivers for 'nVidia GeForce 590 card' from this link:

Do reply with the findings.
I tried the Dell drivers that rolled me back but I continually went into BSOD and couldn't even load Windows without hitting F2 to go into the menu then exit to continue windows loading.

Once I got back into Windows, I Uninstalled/Deleted current drivers, reboot the PC then installed a fresh set of latest WHQL drivers and I have spent around 1 hour testing in a game and so far no 116 BSOD.

I will continue testing but so far so good, thanks again Saurabh
My System SpecsSystem Spec
10 Mar 2013   #37
Saurabh A

Windows 7 64bit
 
 

Hi ProdigyGamer,

Glad that the 'WHQL drivers' exhibited better results.
Please check the system performance and post the findings; glad to assist.


My System SpecsSystem Spec
10 Mar 2013   #38
ProdigyGamer

Windows 7 Ultimate x64
 
 

Just got a 116 BSOD while watching a video, first one since my last post and I have been testing pretty heavily.

Uploaded to SkyDrive: 031113-36894-01

https://skydrive.live.com/#cid=F9598...14D867BA%21115

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA801A5BE4E0
BCP2: FFFFF8800660D6C4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\031113-36894-01.dmp
C:\Users\A5ASIN\AppData\Local\Temp\WER-90511-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
My System SpecsSystem Spec
10 Mar 2013   #39
Saurabh A

Windows 7 64bit
 
 

Hi ProdigyGamer,

The 'nvlddmkm.sys' (nVidia Video driver) seems to be causing the crash again.
Error: 'VIDEO_TDR_FAILURE (116): Attempt to reset the display driver and recover from timeout failed'.

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Errors\031113-36894-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`03a0a000 PsLoadedModuleList = 0xfffff800`03c4e670
Debug session time: Mon Mar 11 05:48:41.368 2013 (UTC + 5:30)
System Uptime: 0 days 0:20:03.228
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa801a5be4e0, fffff8800660d6c4, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9316c4 )

Followup: MachineOwner
---------

11: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa801a5be4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800660d6c4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+9316c4
fffff880`0660d6c4 4055            push    rbp

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`03335a48 fffff880`06aa5000 : 00000000`00000116 fffffa80`1a5be4e0 fffff880`0660d6c4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`03335a50 fffff880`06a78867 : fffff880`0660d6c4 fffffa80`24a03000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`03335a90 fffff880`06aa4e0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`1a5be4e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`03335b40 fffff880`06b73ec1 : fffffa80`1a954010 00000000`00000080 00000000`00000000 fffffa80`248f2410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`03335bc0 fffff800`03d2034a : 00000000`06a96cfb fffffa80`2474db50 fffffa80`1942cb30 fffffa80`2474db50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`03335c00 fffff800`03a70946 : fffff880`03942180 fffffa80`2474db50 fffff880`0394d1c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03335c40 00000000`00000000 : fffff880`03336000 fffff880`03330000 fffff880`033354d0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+9316c4
fffff880`0660d6c4 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+9316c4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5116d804

FAILURE_BUCKET_ID:  X64_0x116_VRF_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_VRF_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

11: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i7-3960X CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3300
This behavior can occur for one or more of the following reasons:
- You may need to install the latest updates for your display driver (Already done)
- Visual effects, or too many programs running in the background may be slowing your PC down
- The 'GPU' is taking more time than permitted to display graphics to your monitor

Please refer to the following 'Microsoft Article' to see if that helps (run the fixit): "Display driver stopped responding and has recovered" error in Windows 7 or Windows Vista

Hope this helps. Do reply with the findings.

My System SpecsSystem Spec
10 Mar 2013   #40
ProdigyGamer

Windows 7 Ultimate x64
 
 

This behavior can occur for one or more of the following reasons:
- You may need to install the latest updates for your display driver (Already done)
- Visual effects, or too many programs running in the background may be slowing your PC down (usually only 1 - either 1 game or 1 video on a web page like YouTube etc.)
- The 'GPU' is taking more time than permitted to display graphics to your monitor


I have run the "Fit It" program and done a reboot, I will continue testing now, thank you Saurabh.
My System SpecsSystem Spec
Reply

 BSODs - 1000007e & 116




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Random BSODs or crashes (Error 1000007e bcp1:80000003)
Hello everyone, first post in this website! I ended up here because I'm getting random crashes/bsods, it started months ago. After a while I did a fresh install formatting my hard drive, but I still get those. When I'm working or playing, I get BSODs, but I also notice that whenever putting my...
BSOD Help and Support
1000007e BSOD
I just got a BSOD. I have attached all the information according to this thread : http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html I got a new router, and my internet became messed up. At the beginning of each startup, it would autoconnect to...
BSOD Help and Support
BSOD 1000007e
I have gotten this BSOD at least 4 times over the past few days. I have a HP Pavilion p6654y. It usually occurs after i wake the computer up or sometimes it is just random. I purchased it on 10/10/10. Specs: AMD Athlon II 630 Quad-Core Processor 4GB DDR3 Ram 750GB HDD ATI Radeon HD 4200...
BSOD Help and Support
BSOD:1000007e
Hi all I got a computer recently with Windows 7 Ultimate. I'm having a lot of BSODs especially when I'm playing or when I leave my computer to idle for a long while, and I don't know what to do. When computer has restarted it shows following error message: Problem signature: Problem Event...
BSOD Help and Support
Bsod 1000007e
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1049 Additional information about the problem: BCCode: 1000007e BCP1: FFFFFFFFC0000005 BCP2: FFFFF88000E6D141 BCP3: FFFFF88003124628
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:50.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App