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Windows 7: BSODs - 1000007e & 116

12 Mar 2013   #51
ProdigyGamer

Windows 7 Ultimate x64
 
 

I was able to run Furmark test as you directed with the settings suggested and I ran it for 10 minutes without any issue at all.

I will now continue testing without Verifier enabled!


My System SpecsSystem Spec
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12 Mar 2013   #52
Saurabh A

Windows 7 64bit
 
 

Hi ProdigyGamer,

Thank you for the reply.

It seems that the 'Driver Verifier' was forcing the 'nVidia adapter' to crash down. As suggested before, please restore 'BIOS defaults' also; and observe the system performance to see if you experience any further issues.

Do reply with the results; glad to assist.


My System SpecsSystem Spec
19 Mar 2013   #53
ProdigyGamer

Windows 7 Ultimate x64
 
 

I was having no issues until yesterday and today, now I seem to have the same kind of issue but no dump report is generated on startup.

It is kind of like the PC goes to sleep (a deep sleep) then auto restarts, when it does this is beeps and cannot load Windows.

I need to push the power button several times to get it to the first screen so I can hit F2 and ESC straight out so Windows will load.

Sometimes it takes quite a few power button pushes or a cold restart (pulling the power cord out) to get it to boot up.

I am not sure why it doesn't create a dump report, I have not changed anything since following your advice Saurabh.

Any idea's as to why this may be happening?

Is there any info I can give you to help figure it out?

I am afraid I may have to bite the bullet and just get it fixed under warranty, this is going on for too long
My System SpecsSystem Spec
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20 Mar 2013   #54
Saurabh A

Windows 7 64bit
 
 

Hi ProdigyGamer,

It has been quite a while; appreciate your efforts.

The issue that you are facing now appears different to me. For a better understanding, need to know some more details:
- Did the computer go to 'sleep mode' while it was in an 'idle state' or while you were working on it?
- Are you sure that it did not shut down and restart? How long did it take before 'auto-restarting'?
- Do you have to do something with the power button / keyboard / mouse before it restarts?
- Please share the status of 'LEDs' on the system tower when it goes to sleep / shuts down.
- Is there any 'wireless mouse' plugged in?
- Is there any specific pattern of the 'beep sounds' (2 / 3 / 4 beeps) when the system is stuck while it tries to power on?
- Please check closely, if the 'power button' is stuck.
- Did the system produce a 'Blue screen error' before shutting down/going to sleep?

Do reply with the findings.

My System SpecsSystem Spec
20 Mar 2013   #55
ProdigyGamer

Windows 7 Ultimate x64
 
 

Hi Saurabh,

It is the same issue that I have been trying to explain previously, while I am playing a game or watching a video or surfing the net my monitor turns off (like sleep mode) then my PC shuts down and restarts without me doing anything...

When it restarts it sometimes beeps 4 times and will not load windows at all, I need to either try several restarts using the power button (which is working fine) or a cold shut down by pulling the power cord out and putting it back in, sometimes doing this still results in the PC hanging just before the logo screen (F2-F12 screen) and all it shows is a black screen with an Underscore symbol flashing continuously in the top left corner and the screen dims and goes back to normal (like slowly pulses), I need to hit ctrl alt delete to restart it again from there or hit power button.

Usually it produces a 116 dump report when I finally got it to load windows which I have been uploading to SkyDrive for you but these last few times (5-6 times over the last 2-3 days it doesn't check windows for errors or give a dump report).

Did the computer go to 'sleep mode' while it was in an 'idle state' or while you were working on it? while working/playing on it - games, videos, pictures in most cases
- Are you sure that it did not shut down and restart? How long did it take before 'auto-restarting'? if it doesn't beep is auto restarts straight away
- Do you have to do something with the power button / keyboard / mouse before it restarts? No unless it beeps then it is stuck and I have to power down and restart to try and get past hang spot
- Please share the status of 'LEDs' on the system tower when it goes to sleep / shuts down. Alienware head glows from black to orange to red and repeats cycle
- Is there any 'wireless mouse' plugged in? Mouse and Keyboard are both Alienware TactX and both are hard wired with a cord straight to usb slots.
- Is there any specific pattern of the 'beep sounds' (2 / 3 / 4 beeps) when the system is stuck while it tries to power on? Always 4 beeps then a 1-2 seconds break then 4 beeps continuously, I even left it for a while to see if it would sort itself out and reboot but it doesnt
- Please check closely, if the 'power button' is stuck. Power button is working fine
- Did the system produce a 'Blue screen error' before shutting down/going to sleep? No BSOD at all just the screen goes blank like it is being turned off and displays message on screen power save mode then PC crashes and auto restarts either to 4 beeps continuously or black hang screen with underscore "_" flashing in top left corner or boots up normally like nothing ever happened usually generating a dump report (116) until recently.


I have logged a tech to come out under warranty from Alienware, they said on the phone after all the help I received from you and the tests I have run, still having this issue is a problem and they said something about replacing my graphics card (Nvidia GeForce GTX 590) and possibly the motherboard, something to do with compatibility issues?
My System SpecsSystem Spec
21 Mar 2013   #56
Saurabh A

Windows 7 64bit
 
 

Hi ProdigyGamer,

Thank you for the response.

'4 beeps' in this system model indicate 'RAM read/write failure'. It is likely that one of the 'memory module' is facing communication issues with the system-board. Please share the system 'Service Tag' with me through private message to check some case details; will only be able to proceed further on 'March 24' (due to week offs).

You may go ahead with the 'service call' in the mean while, if scheduled. Do reply with the details; will take it forward from there.

My System SpecsSystem Spec
21 Mar 2013   #57
ProdigyGamer

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Saurabh A View Post
Hi ProdigyGamer,

Thank you for the response.

'4 beeps' in this system model indicate 'RAM read/write failure'. It is likely that one of the 'memory module' is facing communication issues with the system-board. Please share the system 'Service Tag' with me through private message to check some case details; will only be able to proceed further on 'March 24' (due to week offs).

You may go ahead with the 'service call' in the mean while, if scheduled. Do reply with the details; will take it forward from there.
Hi Saurabh,

The service call went ahead and the tech replaced my GTX 590 graphics card and said that it probably was the motherboard when I explained what was happening but I need it to now happen again for him to come out again and replace the motherboard.

I will PM you my service tag anyway if you like.

Enjoy your time off
My System SpecsSystem Spec
24 Mar 2013   #58
Saurabh A

Windows 7 64bit
 
 

Hi ProdigyGamer,

Thank you for sharing 'Service Tag' of the system.

It was suspected that the system was shutting down due to 'GPU overheat'; hence the 'Display adapter' was replaced. Sounds like a valid call-out, though the 'GPU diagnostics' never indicated 'high temperature levels/artifacts' when we checked it. (The issue has been intermittent all along).

4 beep sounds on 'powering on' the system indicates a 'Memory read-write failure'. This could happen due to a bad / loose memory module; or a malfunctioning 'Memory slot' on the motherboard. (This is what makes me believe that the on-site technician suspected 'Motherboard' to be the root cause). Would like to know if he tried re-seating the 'Memory modules'?

You may want to observe the system performance for some time and see if it continues to collapse. If the issue persists, other options can definitely be explored.

Do reply if you have any further questions; would be glad to assist.

My System SpecsSystem Spec
24 Mar 2013   #59
ProdigyGamer

Windows 7 Ultimate x64
 
 

Thank you Saurabh,

The tech did not re seat any memory modules, he put a screw in my sound card as it was loose and replaced the graphics card (GTX 590), I then installed the latest drivers fresh from Nvidia even though I already had them saved just so I knew they were ok.

While he was trying to bring the machine back up after putting the new card in, the monitor didn't respond for a while (black screen) then I had to turn it on and off a few times to see the desktop, the tech was even surprised and asked what I did to make it work (just turned it on/off a few times).

I think it may be partially the monitor and a motherboard problem, which the tech seemed to agree with, a few separate symptoms that are happening:

1) Monitor flickering and going black, while it is still turned on and being used.
2) Going into sleep mode and then crashing while I am in the middle of a game/movie/video/web browsing which then forces an auto restart.
3) 4 beeps on auto start up after sleep mode crash and unable to load windows.

The monitor is out of warranty I believe the tech said (just past 1 year now but not by much) but the problem as I stated in this post previously, has been happening for the last few months while it was under warranty, so I am not sure what to do there.

I am still getting a flicker and the monitor turns off during games and video's even after the new graphics card was put in, it is showing the same signs of what was happening previously but since I have not been using it much I haven't seen it restart or beep yet.

I will be able to test more over the next few days.
My System SpecsSystem Spec
25 Mar 2013   #60
Saurabh A

Windows 7 64bit
 
 

Hi ProdigyGamer,

Thank you for the reply.

See if you can use another display with the system; will eliminate the monitor as a possible cause of failure. Yes, it is likely that 'motherboard' is the culprit. However, another possibility is a 'loose memory module ' or a malfunctioning memory slot on the motherboard (As shared in my previous post).

If the system crashes again, you may want to try re-seating the 'memory cards' to ensure that they are properly connected (If you feel comfortable); have attached a video with the post, in case you want to refer to. You may find the 'owner's manual' also useful: ftp://ftp.dell.com/Manuals/all-produ...nual_en-us.pdf

Hope this helps. Do reply with the findings.


My System SpecsSystem Spec
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 BSODs - 1000007e & 116




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