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Windows 7: BSOD samsung 7 series unknown error

02 Mar 2013   #1
jll138girl

windows 7 ultimate x64
 
 
BSOD samsung 7 series unknown error

i have a samsung 7 series laptop quad core prossor radeon graphics card running windows 7 with 8 gigs of ram it has been crashing and freezing sence i got it it was a display one so the warentee ran out long before i had it a year >_< run programs to fix the registry compleatly wiped it and it worked for about 2 weeks before it started to freze and crash again i uploaded the dump files and everything else


My System SpecsSystem Spec
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02 Mar 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi Jessica

Before you installed this KB2670838 update did you have any issues ? That update has been coming up with a lot of issues. Try uninstalling that update .

To uninstall Windows Update - Uninstall an Update
My System SpecsSystem Spec
02 Mar 2013   #3
jll138girl

windows 7 ultimate x64
 
 

i just tried un installing it ill post a comment if that dident fix it
My System SpecsSystem Spec
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02 Mar 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Uninstall IOBIT

Using Revo Uninstaller Freeware - Uninstall Programs

Choose Advanced Mode . Click on IOBIT and click Uninstall . It will also use the built-in uninstaller from IOBIT click yes once that's done it will tell you to restart click NO click next on Revo Uninstaller and let it do the uninstalling. If it fights any left over keys put a check next to the BOLD items and click on Delete . Once its deleted click on Next . If it finds items in your folder or C:\Program Files (x86 ) or Programs Files put a check on those folders and click on Delete then click Next.
My System SpecsSystem Spec
02 Mar 2013   #5
jll138girl

windows 7 ultimate x64
 
 

i un installed it but the problems started long before i put iobit on my computer
My System SpecsSystem Spec
02 Mar 2013   #6
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

I am getting more help for you.
My System SpecsSystem Spec
02 Mar 2013   #7
jll138girl

windows 7 ultimate x64
 
 

thank you i really wanna get my computer fixed
My System SpecsSystem Spec
02 Mar 2013   #8
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Lets see if we could run a RAM test on it

RAM - Test with Memtest86+
My System SpecsSystem Spec
02 Mar 2013   #9
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

Code:
crash dump file: E:\~D1\022513-43321-01.dmp
uptime: 3 days, 21:28:35
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800031FF147, 0xFFFFF8800C59AEA0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bugcheck 3B is usually associated with graphics drivers - are your graphics card drivers up-to-date?
My System SpecsSystem Spec
02 Mar 2013   #10
carwiz

Windows 7 Pro-x64
 
 

I think that's pretty close. Looks like NT tried to allocate a page pool (memory) and it was already in use or a bad address. This can be caused by errant drivers or malware. After you check the status of the graphics drivers, have a look at AVG for an update. AVG is infamous for walking all over the memory pages. You might un-install AVG and choose another AV. MSE is a good choice. Then run a full scan.
My System SpecsSystem Spec
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 BSOD samsung 7 series unknown error




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