BSOD running Google Chrome and Planetside 2

Finnept · 03 Mar 2013

BSOD occurs while running Chrome, sometimes Planetside 2, possibly other programs. Not sure which caused the last one (and which will therefore be influencing the .DMP). Message tends to be MEMORY_MANAGEMENT but I've also seen PAGE_FAULT_IN_NONPAGED_AREA. I've run "sfc /scannow", but it always fails to complete unless I run "sfc /verifyonly" first, and even after going through this process, it fails to repair the corrupted files it finds. Not sure of how any of this is linked together. This has caused me a lot of stress, as I'll be relying on my computer a lot this year for study as well and I need it stable.

koolkat77 · 03 Mar 2013

Welcome to Seven Forums,

AVG contributes in BSOD-s, Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

Disk Check on your hard drive for file system errors and bad sectors on it.

How to run Disk Check on Windows 7

writhziden said:

If you have an SSD, make sure the following are up to date:

SSD firmware
BIOS Version
Chipset Drivers
Hard disk controller drivers/SATA drivers
If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Perform a System File Check to check the integrity of all protected Windows 7 :

Click on the start
Type CMD on Search
Left click and Run as Administrator
Type
Code:
```
SFC /scannow
```

Full tutorial here:

SFC /Scannow Command - System File Checker

Upload a screenshot of your hard disk using CrystalDiskInfo:

Make a hard drive test from the hard drive manufacturers website:

Hard Drive Diagnostic Procedure

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

RAM - Test with Memtest86+

Note

Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

Information

Errors are sometimes found after 8 passes.

Tip

Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial:

Memory Diagnostics Tool

Let us know the results.

BSOD BUGCHECK SUMMARY

Code:

Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Debug session time: Sat Feb 23 20:04:21.124 2013 (UTC + 6:00)
System Uptime: 0 days 14:53:50.952
Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+0 )
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  lsm.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!SwapContext_PatchXRstor+0
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Debug session time: Fri Feb 22 13:44:26.502 2013 (UTC + 6:00)
System Uptime: 0 days 0:46:41.330
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35084 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  steam.exe
FAILURE_BUCKET_ID: X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+35084
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Debug session time: Thu Feb 21 11:35:51.265 2013 (UTC + 6:00)
System Uptime: 0 days 3:30:54.093
Probably caused by : memory_corruption ( nt!MiUpdateWsleHash+1a8 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  avgrsa.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!MiUpdateWsleHash+1a8
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Finnept · 03 Mar 2013

I've uninstalled AVG, run all the disk, system file (as stated in the original post) and memory checks, installed, updated and run all recommended anti-virus/spyware/malware programs, cleared all but one open-on-startup program and installed some driver and Windows updates. Will post again later if I get another BSOD. Thanks for your thorough list of suggestions. This has been a bit of an effort, but something is sure to fix it eventually, even if this doesn't.

koolkat77 · 03 Mar 2013

Keep us updated :)

Finnept · 03 Mar 2013

Another 2 BSODs: one while running Steam and Chrome, another immediately after logging in after the restart and opening MSE. I've added another .zip file with the all the crash information and such in it from the latest incident. If anyone has enough expertise to pinpoint my problem based on this .zip so that I don't have to go slogging through every possible option only to find that I needed to do something entirely different, that would mean the world to me. For now, I'll have to sleep on it and see what I can get done in the morning.

koolkat77 · 03 Mar 2013

Proceed with memtest please.

Finnept · 03 Mar 2013

Memtest found well over 300,000 errors in the first HALF of the first pass alone. I'm heading out now to get another pair of RAM sticks to test so I can confirm that it's the RAM and not the motherboard (which I really hope is the case, because replacing a motherboard sounds like a mother of a task). Thanks for your advice thus far, too. I'd probably be dropping big bucks on tech support or wasting loads of time with customer service trying to get some replacement sticks if it weren't for your help.

koolkat77 · 04 Mar 2013

No problem. We are happy to help :)

Keep us posted.

Finnept · 04 Mar 2013

Installed Corsair XMS3 in place of Elixir RAM sticks, ran Memtest86+ again and returned zero errors. I'd still give Elixir the benefit of the doubt and chalk the problems up to incompatibility with other hardware as opposed to manufacturing defects, of course. I'll mark this thread as 'solved' if I operate BSOD-free for a week, but otherwise I'll be back, even more distressed and confused and frustrated than I was earlier.

Thanks again for helping me through this, I really hope I'm in the clear!

koolkat77 · 14 Mar 2013

How are things?