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Windows 7: Crash with Google Chrome, error in screenshots

03 Mar 2013   #1
coop152

Windows 7 Home Premium x64
 
 
Crash with Google Chrome, error in screenshots

Can't really explain that much. I was using google chrome and my computer crashed. I booted back up and my laptop crashed as soon as i logged in. I went to safe mode and tried to launch it. It crashed. I fixed it by uninstalling google chrome, but i want to know if the problem will remain. I got some pictures and the minidump files in a zip attached to this post.


My System SpecsSystem Spec
.
03 Mar 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Scan the system for possible virus infection.
Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
03 Mar 2013   #3
coop152

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Scan the system for possible virus infection.
Let us know the results, with the subsequent crash dumps, if any.
I tried to, but my laptop crashed as soon as i opened the prompt and i cant get on long enough to get to the minidump folder without it crashing. Should i try safe mode?
My System SpecsSystem Spec
.

03 Mar 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Boot into safe mode and disable Driver Verifier.

Click on start button. In the search bar, type msconfig and click on the resulting link.
It will open the system configuration window, with the "general" tab selected.
  • Click the "startup" tab. Click "Disable all" > Apply > OK.
  • Click on "services" tab. Check the "Hide all Microsoft Services"; Click "Disable all" > Apply > OK
Now, enable Driver Verifier again. Make it sure that you are not checking any driver provided by "microsoft" or "unknown". Let your computer run with DV enabled normally, and let it crash for a couple of times. Then execute the SF Diag tool and upload the output.
My System SpecsSystem Spec
15 Mar 2013   #5
coop152

Windows 7 Home Premium x64
 
 

Okay my explorer.exe stopped working a few weeks later so i just used my computers built in HDD recovery tool to reinstall. Working fine now.
My System SpecsSystem Spec
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 Crash with Google Chrome, error in screenshots




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