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Windows 7: BSOD error mainly while watching videos, sometimes randomly.

03 Mar 2013   #1

Windows 7 Ultimate x64
 
 
BSOD error mainly while watching videos, sometimes randomly.

This started happening maybe a week ago? I uninstalled a lot of programs that I installed like AVG, Firefox, Abode Flash, and the list goes on but nothing seems to fix it... I have no clue what it is! The only thing I've noticed is that when I'm play a game called Heroes of Newerth and looking at videos/on Firefox it, most of the time, doesn't BSOD or do anything. Sometimes it does though.

I'm sick of this issue. I'm really close to reformatting (I'm not even sure that would fix the problem) and just starting fresh, but I decided to see if anyone could help out.

Thanks for reading and thanks in advance!

Have an awesome day! =D

My System SpecsSystem Spec
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03 Mar 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello UniqueDeath.

Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Then follow the other steps of STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Let us know the results.
My System SpecsSystem Spec
08 Mar 2013   #3

Windows 7 Ultimate x64
 
 

Writing this from my iPhone.

I've tried everything. Updating drivers, doing EVERYTHING in that troubleshooting thread you gave the link to, nothing has worked. The only thing I have noticed is that whenever I am on a browser (any) it BSOD's, but SOMETIMES I'll be on a browser with a game in the background and it has a lucky chance that it won't BSOD. I have no idea what to do. What is my last resort? Re-formatting?

Any other suggestions? And please make sure that I've taken the necessary steps in the troubleshooting thread you have me. I am pretty sure I've done it all.

Thanks for the help!
My System SpecsSystem Spec
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08 Mar 2013   #4

Windows 7 Ultimate x64
 
 

Also just did a men test and the results came up with nothing. I'm so freakin stumped...
My System SpecsSystem Spec
09 Mar 2013   #5

Windows 7 Ultimate x64
 
 

Any help? xD

Would greatly appreciate it.
My System SpecsSystem Spec
09 Mar 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Boot into Advanced Boot Options, safe mode with networking.

Run a youtube video. Right click on it, and uncheck "hardware acceleration"

Also, in safe mode with networking, execute the SF diag tool and upload the resulting files.
My System SpecsSystem Spec
09 Mar 2013   #7

Windows 7 Ultimate x64
 
 

Hey Arc, thank you so much for the reply! Did as you asked and I found no problems watching the YouTube video in safe mode after I did that. I'm going to reboot manually and try watching things in a normal startup.

Here are my SF Diagnostics.

By the way, am I doing everything right in terms of troubleshooting and letting you know what's wrong, etc? Please let me know if you need more info or anything!

Thanks again! Have a good one.

EDIT:

Nothing different with the hardware acceleration turned off. Just BSOD'ed.
My System SpecsSystem Spec
10 Mar 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Rollback the display driver to an earlier one .....
Device Manager - Roll Back Driver

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
My System SpecsSystem Spec
11 Mar 2013   #9

Windows 7 Ultimate x64
 
 

Rolling back the display driver worked, but now I can't play any videos using any Media players. Opens them for a second and then immediately closes them. I can still watch videos online, but that's it.

Ran Speccy and here are the results.

Ran the stress test and it peaked at the temperature in the picture. I can't even see the picture because it does the same thing as the videos, it doesn't let me view anything. Doesn't even let me play games.

Ran MemTest overnight for 8 passes and all 8 passed.
My System SpecsSystem Spec
11 Mar 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Update the Marvell Yukon networking driver (Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller) from Marvell - Support - Driver Downloads.

Uninstall AVG using AVG Remover. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.
My System SpecsSystem Spec
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 BSOD error mainly while watching videos, sometimes randomly.




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