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Windows 7: BSOD while browing or playing videos and games Error 0x00000116

03 Mar 2013   #1
AshOfSpades

Windows 7 Home Premium 64bit
 
 
BSOD while browing or playing videos and games Error 0x00000116

Hello,
Recently my laptop (Lenovo Y560 w/ ATI mobility HD5730) started getting crashes. It gets BSOD (Error code 0x00000116) on playing videos or games. I can't even open a flash enabled website wthout getting a freeze or BSOD.

Laptop starts normally but once it gets a BSOD ,screen starts showing weird patterns on it and then again crashes just after boot up screen and this goes in a loop until I turn off my laptop and start it again after 5-10 minutes. After which its starts normally without any lines or patterns on screen.
I have already tried reinstalling ATI driver using driversweeper, but it hasn't resolved the problem.

I just want to know whether this is a hardware problem or a software issue.

Dump files and screenshots of screen after getting first BSOD are attached.
They are in this order -
1- BSOD
2- Choice screen
3- Weird alphabets screen that lasts for 2-3 seconds
4- Boot up screen


Thanks in advance

PS - Sorry for bad English. :/


My System SpecsSystem Spec
.
03 Mar 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Can you update the display driver either from AMD's site or from Lenovo's site?
Code:
fffff880`01000000 fffff880`01046000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Jun 30 07:18:33 2010 (4C2AA271)
    CheckSum:         0004A14C
    ImageSize:        00046000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It is very old, probably never got updated.

Also can you update the BIOS, from lenovo's site?
Code:
BiosVendor = LENOVO    
BiosVersion = 30CN59WW  
BiosReleaseDate = 06/30/2010
SystemManufacturer = LENOVO                          
SystemProductName = IdeaPad Y560    
SystemVersion = Rev 1.0                 
BaseBoardManufacturer = Lenovo                          
BaseBoardProduct = KL3                             
BaseBoardVersion = Rev 1.0
It seems to be an old laptop .....

BTW, from the pictures it seems to be the GPU might be corrupted, too. If updating the display driver and the BIOS cannot fix the issue, better you take it to a hardware mechanic, as it should be out of warranty I guess.

EDIT: Oops ... sorry Harry, you have done it much better than me Ash please follow what x BlueRobot suggested.
My System SpecsSystem Spec
03 Mar 2013   #3
x BlueRobot

 

Code:
BugCheck 116, {fffffa80048dd010, fffff88001006ba8, ffffffffc0000001, 3}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6ba8 )
Code:
Usual causes:  Video driver, overheating, bad video card, BIOS, Power to card
Please check for the latest driver updates for your graphics card on the manufacturer's website:

Code:
7: kd> lmvm atikmpag
start             end                 module name
fffff880`01000000 fffff880`01046000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Jun 30 02:48:33 2010 (4C2AA271)
    CheckSum:         0004A14C
    ImageSize:        00046000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
  1. Download Driver
  2. Start Type: Device Manager
  3. Expand Display Adapters
  4. Right-Click Driver Name, Uninstall
  5. Reboot
  6. Run Driver Sweeper
  7. Reboot
  8. Install Downloaded Driver
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:AMD's Website (use the Driver Auto-Detect): It will also be a good idea to check for any overheating issues, by checking inside the case and removing any dust.

Follow these steps:Overclocking -
I recommend if you are overclocking any hardware, that you reset these values within the BIOS to their default values in order to increase the stability of your system.

Please run the following tests for your graphics card and RAM:
Run Memtest86+ for least 7-8 passes, and preferrly overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

Graphics Card:Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components.

Use the following program to monitor your hardware temperatures during the stress test:Run some hard-drive diagnostics and follow these steps:Find your hard-drive manufacturer and run their tests.

Additional Tests:Post a screenshot of Crystal Disk Info summary: Make sure you have the latest firmware for SSD, and ensure all the SATA and Power cables are connected to the drive.

Check for any file system errors and bad sectors using Option #2 of:Use this command with Disk Check:

Code:
chkdsk C: /f /r
Scan for any missing, modified or corrupted protected Windows files with:Check for any driver compatibility issues with:If you are using DirectX, then try uninstalling and then reinstalling the DirectX Runtime:EDIT: You beat me to it Archie
My System SpecsSystem Spec
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