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Windows 7: BSOD ntoskrnl.exe

03 Mar 2013   #1
Raleia

Win7 64bit
 
 
BSOD ntoskrnl.exe

Been receiving this BSOD for awhile now, it's not frequent just happens every now and then. Last time it happened was July of last year; now it's happened two times in around 3-4 weeks.

Here is the Diagnostic Tool Report in the attachment. I have also included a BlueScreenView crash.txt as well.

Now sure what's causing it and I can't seem to find a answer, so anything help would be much appreciated.
These past two times this close have happened while playing Tera, so not sure if that's linked or not.



Thank you very much.


My System SpecsSystem Spec
.
04 Mar 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to Seven Forums

Right now it looks like the cause of your BSOD is your ATI graphic driver. If you are overclocking any hardware please stop. Perform a clean install of the drivers in the following method:
Quote:
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+7aebc )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------
CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF88002F93FB0

EXCEPTION_RECORD:  fffff88002f8c9b8 -- (.exr 0xfffff88002f8c9b8)
ExceptionAddress: fffff8800735bebc (atikmdag+0x000000000007aebc)
   ExceptionCode: c000001d (Illegal instruction)
  ExceptionFlags: 00000000
NumberParameters: 0

TRAP_FRAME:  fffff88002f8ca60 -- (.trap 0xfffff88002f8ca60)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8007cd7ec8
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800735bebc rsp=fffff88002f8cbf0 rbp=fffff88002f8cc10
 r8=0000000000000000  r9=fffff880072e1000 r10=fffff88002f8cab8
r11=fffff88002f8cbe0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
atikmdag+0x7aebc:
fffff880`0735bebc ??              ???
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000328963e to fffff80003291c10

STACK_TEXT:  
fffff880`02f8ba98 fffff800`0328963e : fffffa80`070ecfa0 00000000`00000400 fffff880`02f8c210 fffff800`032bcb80 : nt!KeBugCheck
fffff880`02f8baa0 fffff800`032bc84d : fffff800`034a1368 fffff800`033de1fc fffff800`0321c000 fffff880`02f8c9b8 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`02f8bad0 fffff800`032bb625 : fffff800`033e2008 fffff880`02f8bb48 fffff880`02f8c9b8 fffff800`0321c000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`02f8bb00 fffff800`032cc5b1 : fffff880`02f8c9b8 fffff880`02f8c210 fffff880`00000000 fffffa80`00000004 : nt!RtlDispatchException+0x415
fffff880`02f8c1e0 fffff800`032912c2 : fffff880`02f8c9b8 fffffa80`07cc0000 fffff880`02f8ca60 fffffa80`07589668 : nt!KiDispatchException+0x135
fffff880`02f8c880 fffff800`0328f41f : fffff880`02f8ca60 fffff880`07364702 00000015`00000000 fffff880`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`02f8ca60 fffff880`0735bebc : fffffa80`07cc0000 fffffa80`07589668 fffffa80`075b3020 00000000`00000022 : nt!KiInvalidOpcodeFault+0x11f
fffff880`02f8cbf0 fffffa80`07cc0000 : fffffa80`07589668 fffffa80`075b3020 00000000`00000022 fffff880`02f8cc40 : atikmdag+0x7aebc
fffff880`02f8cbf8 fffffa80`07589668 : fffffa80`075b3020 00000000`00000022 fffff880`02f8cc40 fffff880`07305cf1 : 0xfffffa80`07cc0000
fffff880`02f8cc00 fffffa80`075b3020 : 00000000`00000022 fffff880`02f8cc40 fffff880`07305cf1 fffffa80`075ef340 : 0xfffffa80`07589668
fffff880`02f8cc08 00000000`00000022 : fffff880`02f8cc40 fffff880`07305cf1 fffffa80`075ef340 fffffa80`075b3020 : 0xfffffa80`075b3020
fffff880`02f8cc10 fffff880`02f8cc40 : fffff880`07305cf1 fffffa80`075ef340 fffffa80`075b3020 00000000`00000000 : 0x22
fffff880`02f8cc18 fffff880`07305cf1 : fffffa80`075ef340 fffffa80`075b3020 00000000`00000000 00000000`00000000 : 0xfffff880`02f8cc40
fffff880`02f8cc20 fffffa80`075ef340 : fffffa80`075b3020 00000000`00000000 00000000`00000000 fffff880`02f8cc70 : atikmdag+0x24cf1
fffff880`02f8cc28 fffffa80`075b3020 : 00000000`00000000 00000000`00000000 fffff880`02f8cc70 fffff880`040a9bb9 : 0xfffffa80`075ef340
fffff880`02f8cc30 00000000`00000000 : 00000000`00000000 fffff880`02f8cc70 fffff880`040a9bb9 fffffa80`07589190 : 0xfffffa80`075b3020


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+7aebc
fffff880`0735bebc ??              ???

SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  atikmdag+7aebc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50d225df

FAILURE_BUCKET_ID:  X64_0x1E_atikmdag+7aebc

BUCKET_ID:  X64_0x1E_atikmdag+7aebc

Followup: MachineOwner
---------

2: kd> lmvm atikmdag
start             end                 module name
fffff880`072e1000 fffff880`07df7000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Dec 20 02:38:55 2012 (50D225DF)
    CheckSum:         00AC6529
    ImageSize:        00B16000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
Start Menu\Programs\Avira	Public:Start Menu\Programs\Avira	Public
Start Menu\Programs\Avira\Avira Desktop	Public:Start Menu\Programs\Avira\Avira Desktop	Public
Not the best security software, often contributes in bsods. Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type
    Code:
    SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it.
Quote   Quote: Originally Posted by writhziden View Post
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.Go through this link if you have time:Let us know the results
My System SpecsSystem Spec
04 Mar 2013   #3
Raleia

Win7 64bit
 
 

I finally finished everything (good thing I had a day off).

Ran Driver Sweeper in safe mode to remove all the old files and re-installed the newest drivers.

Replaced Avira with MSE and re-installed Malwarebytes with a no-trial version. Did full scans on separate occasions and both found nothing.

SFC /scannow also found no problems.

DiskCheck on all 3 drives found no problems.

Downloaded the Samsung Magician Software and everything is up-to-date on my SSD.

Turned off a few run-on-start programs.

Last but no least, updated my AMD 770 Chipset drivers.

So, hopefully everything will be fine, but there's no way I can "stress-test" it due to it happening when it wants to, so if it happens again I'll be back. (hopefully I won't have to)

I appreciate the time and help koolkat, thank you very much!
My System SpecsSystem Spec
.

04 Mar 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Post either way & good luck
My System SpecsSystem Spec
08 Mar 2013   #5
Raleia

Win7 64bit
 
 

Alright, seems that specific BSOD has been "fixed" but another seems to have popped up. :/

I've attached 2 Minidump files from 2 separate occasions.
Attached the BlueScreenView crasht.txt as well.
My System SpecsSystem Spec
08 Mar 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Upload a screenshot of your hard disk using CrystalDiskInfo:Make a hard drive test from the hard drive manufacturers website:Let's run driver verifier and see if it catches any misbehaving drivers:
My System SpecsSystem Spec
08 Mar 2013   #7
Raleia

Win7 64bit
 
 

Here's the 3 pics of my 3 HDD's.

Kinda confused on the 2nd one, prolly because I'm so tired from work today.

Will try the 3rd one tomorrow, going to bed for now.

G is the HD that all of my games and Tera is installed on and Tera is the game I've been playing that's giving me BSOd's, not even sure if it's related, F is just my basic storage drive for music, movies etc and C is well yea...

Edit, sorry about my pro cropping skills, I've been up since 1am EST for work and it's now 11:36, so I'll check back in the morning, need some sleep now. Thanks again!
My System SpecsSystem Spec
09 Mar 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

When you're back:
Let's run driver verifier and see if it catches any misbehaving drivers:
My System SpecsSystem Spec
09 Mar 2013   #9
Raleia

Win7 64bit
 
 

Ok, so I ran the verifier.exe and selected all non-microsoft drivers. When the computer was booting it BSOD.
I've attached the minidump and crash.txt from BlueSceenView.
My System SpecsSystem Spec
09 Mar 2013   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Don't disable verifier yet.
My System SpecsSystem Spec
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