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Windows 7: BSOD on start up every 4 or 5 days - Toshiba laptop 3 mths old

17 Mar 2013   #11
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Chkdsk corrected some things? Hmm

Upload a screenshot of your hard disk using CrystalDiskInfo:Make a hard drive test from the hard drive manufacturers website:


My System SpecsSystem Spec
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18 Mar 2013   #12
hkfish

Windows 7 Professional, 64 bit
 
 

Hi, I finally did the memtest which reported no errors. I can actually boot from CD - worked out I had to use F8 & F7 to change order of boot sequence not just selecting it doh. I ran the test overnight and was all ok in the morning.

The Crystal info is attached but the links for the toshiba hard drive diagnostics don't work for my machine.
I have windows 7 and the dos version doesn't appear to work on SATA drives.

So I just used the diagnostic tool that came installed with the machine. I got passes on the CPU, memory, display, network, usb, cd drive, and hard disk. Not sure if this tool is good enough though.
My System SpecsSystem Spec
18 Mar 2013   #13
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Looks fine. Any new BSOD;s?

Let us know if you have them.
My System SpecsSystem Spec
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19 Mar 2013   #14
hkfish

Windows 7 Professional, 64 bit
 
 

no new BSOD's yet, but it does take me 4 or 5 days to get one normally. So I'll have to wait awhile. Will keep you posted.
My System SpecsSystem Spec
19 Mar 2013   #15
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Alrighty then
My System SpecsSystem Spec
10 Apr 2013   #16
hkfish

Windows 7 Professional, 64 bit
 
 
BSOD appears to be fixed

Hi koolkat77,
It's been awhile and I haven't had anymore BSOD's . I think you may have been spot on with Norton being the culprit. That is an eye opener because I was convinced that it was hardware problem as this is what I was advised to be most likely the cause by outside experts.
Since when does supposedly good software cause BSOD's?
Do you think three weeks is enough time to wait before closing the case - I am happy to wait longer to be sure.
Thank you very much
hkfish
My System SpecsSystem Spec
10 Apr 2013   #17
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

You can allow some more time before closing the case.

For Norton you could ask them what to do about the BSOD's caused with their software: Norton Community - Norton Community
My System SpecsSystem Spec
25 Apr 2013   #18
hkfish

Windows 7 Professional, 64 bit
 
 

Thank you koolkat77, I haven't had anymore BSOD's since taking your advice.
Kind regards
hkfish
My System SpecsSystem Spec
26 Apr 2013   #19
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Good to hear. Be sure to post here if you have problems in future
My System SpecsSystem Spec
06 Jun 2013   #20
hkfish

Windows 7 Professional, 64 bit
 
 

Hi Koolkat77,
Just one last thing if you don't mind. When I uninstalled Norton internet security software and replaced with all the others I stupidly didn't realise I was loosing real time protection. As a result i caught the Trojan.Downloader.Dofoil virus which I removed via malwarebytes 2 hours later. (I just happened to run it 2 hours later)
As a result I want to upgrade to real time monitoring and was wondering is it ok to do with the 3 systems in that they are compatible and ok to run at the same time? The free versions didn't stop me catching the virus?
e.g. Malwarebytes
Superantispyware
Microsoft security essentials
Also do you think the virus has been fully removed?
many thanks
Karen
My System SpecsSystem Spec
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 BSOD on start up every 4 or 5 days - Toshiba laptop 3 mths old




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