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Windows 7: BSOD on start up every 4 or 5 days - Toshiba laptop 3 mths old

04 Mar 2013   #1
hkfish

Windows 7 Professional, 64 bit
 
 
BSOD on start up every 4 or 5 days - Toshiba laptop 3 mths old

Hi,
I get the BSOD on a Toshiba Tecra R950 Laptop and need help interpreting the dump file. I cannot recreate the blue screen at will. It only happens when I start the machine up some mornings.
I've read it will get worse so I should do something about it while I am still in warranty.
The shop where I bought it from says they can't fix unless they can replicate the problem. Is this true? I've attached the file.
I can't identify anything in connection with the BSOD that I am doing, except I do notice sometimes that when I am using an Altec Lansing speaker the sound fading in and out. But BSOD doesn't happen at these particular times though.

Many thanks
hkfish


My System SpecsSystem Spec
.

04 Mar 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

Set the system to collect Small memory dumps following Dump Files - Configure Windows to Create on BSOD

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup and grab all with the SF diagnostic tool when you get a BSOD again
My System SpecsSystem Spec
04 Mar 2013   #3
hkfish

Windows 7 Professional, 64 bit
 
 

Thanks koolkat77,
Do I have to perform a clean boot everyday? I don't get BSOD everyday.
Also, can I untick automatic restart as I won't know when I've had a BSOD otherwise?
My System SpecsSystem Spec
.


04 Mar 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

No need for a clean boot everyday, the tutorial to troubleshooting applications at startup is just to identify which software is causing the BSOD at your start up.
My System SpecsSystem Spec
09 Mar 2013   #5
hkfish

Windows 7 Professional, 64 bit
 
 

Just to let you know I am still waiting on another BSOD, haven't got one since..
My System SpecsSystem Spec
09 Mar 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

That's nice

Update the thread if you get one.
My System SpecsSystem Spec
15 Mar 2013   #7
hkfish

Windows 7 Professional, 64 bit
 
 

Hi, I've finally got another BSOD. When I did a restart though it went into windows ok without doing a repair. Switched it off and on again and restarted ok with no 2nd BSOD.

I've attached another grab for your information. I don't think I can trouble shoot because I'm not getting a 2nd BSOD though.
My System SpecsSystem Spec
15 Mar 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

I will check the dump in a while.

Please bump the thread if I haven't replied in 24 hours.
My System SpecsSystem Spec
15 Mar 2013   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Driver Description: Symantec /Norton
Driver Description: Norton Internet Security

Code:
fffff880`034e0678  fffff880`01421fd8Unable to load image SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x21fd8
Code:
fffff880`034e0618  fffff880`04bd7ab8Unable to load image EraserUtilRebootDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EraserUtilRebootDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for EraserUtilRebootDrv.sys
 EraserUtilRebootDrv+0x2ab8
Norton is causing the BSOD's for you. Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides most stability compared to other antivirus app/Internet Security Software.
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Run a full scan with both (separately) once downloaded, installed and updated.
Perform a System File Check to check the integrity of all protected Windows 7 :
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type
    Code:
    SFC /scannow
Full tutorial here:Check your hard drive(s) for errors by running chkdskNumber down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Note   Note
Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

Let us know the results.
My System SpecsSystem Spec
17 Mar 2013   #10
hkfish

Windows 7 Professional, 64 bit
 
 

Hi koolkat77,
I did all of the tests you've recommended except the RAM test. All is ok, I haven't got any errors that I could see. (I think Chkdsk corrected some things)
I tried to do the RAM test but I can't get my system to boot from CD drive. I changed the boot priority in BIOS to ODD but it is still booting from HDD. I entered it and hit save and exit but it still won't boot from CD. Is there anything else I can do?
Thank you!
My System SpecsSystem Spec
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 BSOD on start up every 4 or 5 days - Toshiba laptop 3 mths old




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