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Windows 7: Repeating BSOD on Dell Vostro 1015

04 Mar 2013   #1
musicmonster

Windows 7 Home 32bit
 
 
Repeating BSOD on Dell Vostro 1015

Hello. My laptop suddenly started giving me a blue screen after coming out of closed lid suspend/hibernation and has not recovered from it. System restore has failed to restore to any previous point. I get a notice of ndis.sys error. I was using it wirelessly. I have already attempted to download a new driver from the Dell site, but the problem persists. I am able to boot to normal Windows 7 desktop if I disable the wireless card in device manager.

I have a copy of the dmp file and the xml saved along with it from one of the most recent fails.


My System SpecsSystem Spec
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04 Mar 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
04 Mar 2013   #3
musicmonster

Windows 7 Home 32bit
 
 

Quote   Quote: Originally Posted by Dsprague View Post
Done. Please see attached.

I apologize if I miss something in the instructions. I cannot use the affected computer and am left to contact you on one I am less familiar with.
My System SpecsSystem Spec
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04 Mar 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

OK so it is definitely your wireless driver that has been causing the problem, you said the installing the one off of the dell website does not help., so try uninstalling the driver, running through this tutorial: Drivers - Clean Left over Files after Uninstalling.

Then install the drivers from the wireless card manufacturers website, which can be found here: ATHEROS drivers for Microsoft Windows (Atheros?????)
My System SpecsSystem Spec
04 Mar 2013   #5
musicmonster

Windows 7 Home 32bit
 
 

Unfortunately, it does not appear that Driver Sweeper works with Atheros products. Also the driver I downloaded from the Atheros website contains no installer, so I am at a loss what to do now. I tried a fresh install of the driver from Dell but it blue screened right after it finished.
My System SpecsSystem Spec
05 Mar 2013   #6
musicmonster

Windows 7 Home 32bit
 
 

Ok, I'm not sure if you're waiting for me to do something else, but both recommendations have failed. Please advise.
My System SpecsSystem Spec
06 Mar 2013   #7
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Sorry about that I was ill yesterday, so I took another look through your dump files, and noticed that one of the dumps blamed your display driver :
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {cccccccc, 2, 1, 82acda23}

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProcessDpcCompletedPacket+3d6 )

Followup: MachineOwner
---------
Driver Reference Table - igdkmd32.sys

please update the driver from here: Intel Download Center
My System SpecsSystem Spec
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 Repeating BSOD on Dell Vostro 1015




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