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Windows 7: BSOD and BlackSOD ntoskrnl.exe

04 Mar 2013   #1
adverley

Windows 7 64bit
 
 
BSOD and BlackSOD ntoskrnl.exe

Dear BSOD experts,

I'm posting a blue and sometimes black screen of death in name of a friend.
Situation: brand new Asus UX32VD zenbook is having some BSOD and screen blackout problems. First time I started the notebook (only 14 days ago) the screen remained plain black although the led lights indicated the computer was starting up. This problem reoccurs most of time after coming out of sleep or shut down. Sometimes it also happens while I'm using the computer (internet or word use only).
I think the blue and black screen faults are related. The details of the BSOD are in the zip file included and you can (probably?) see when I had to shut down the pc because the screen is just black.

The notebook is brand new, no special software or extra hardware installed. No overclocking, no daemon tools, only Microsoft Essentials as virus scanner, ...

Actions taken so far:
scannow /sfc
updated intel and nvidia drivers
virus scan
WhoCrashed reports following errors:
ntoskrnl.exe (nt+0x75C40)
Bugcheck code: 0xE1 (0xFFFFF800039C8C00, 0x2, 0xFFFFFA8003CFB010, 0xFFFFFA8003CFB010)
and
ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xE1 (0xFFFFF800039C8C00, 0x2, 0xFFFFFA8003CFB010, 0xFFFFFA8003CFB010)

I hope someone can help me out here. Please tell me if you need extra information!

Thanks already!

Greetings


My System SpecsSystem Spec
.

04 Mar 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Please enable driver verifier and allow it to crash your computer, once it has crashed yur computer post the new files here.

Driver Verifier - Enable and Disable

Tip: If you can not boot windows normally after enabling driver verifier, please enter safe mode by pressing the F8 key before the windows logo appears, then disable driver verifier from safe mode.

Also for the sake of testing please uninstall McAfee using the McAfee Removal Tool. Then replace it with a combination of MSE and Mbam. Tip: be sure to uncheck the box offering to start a free trial when installing Mbam
My System SpecsSystem Spec
06 Mar 2013   #3
adverley

Windows 7 64bit
 
 

Driver verifier pushed out 4 BSOD's. Results of the WF diagnostic extracts are in the attachment!
My System SpecsSystem Spec
.


06 Mar 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It looks like the cause is the intel rapid storage drivers:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {6, 103, fffff9801fa50dc0, 0}

Unable to load image irstrtdv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for irstrtdv.sys
*** ERROR: Module load completed but symbols could not be loaded for irstrtdv.sys
Probably caused by : ntkrnlmp.exe ( nt!IovCompleteRequest+c2 )

Followup: MachineOwner
---------
Driver Reference Table - irstrtdv.sys

please update the driver from here: Intel Download Center
My System SpecsSystem Spec
06 Mar 2013   #5
adverley

Windows 7 64bit
 
 

I only updated the drivers given by the driver update utility of Intel. I'll update this one and let you know how it works out. Thank you Dsprague!
My System SpecsSystem Spec
06 Mar 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I look forward to hearing the results.
My System SpecsSystem Spec
07 Mar 2013   #7
adverley

Windows 7 64bit
 
 

I installed the attached file by going to hardware manager, choosing the intel chipset SATA AHCI controller and manually selecting updates from my computer. It rebooted two times. So I think the driver is now installed.

Apparently, the notebook crashed (black screen of death) this morning after coming from sleep mode. So I believe that the driver is not installed correctly or the problem is somewhere else. Driver verifier again?
My System SpecsSystem Spec
07 Mar 2013   #8
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Actually If you could post the new dump files that would be great.
My System SpecsSystem Spec
08 Mar 2013   #9
adverley

Windows 7 64bit
 
 
new dump logs

I ran driver verifier again and waited till some blue screens. Please see the attachment for the new dump files. Hope you find something! Thank you already for your help and time.
My System SpecsSystem Spec
08 Mar 2013   #10
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Please run through this tutorial to check for hard disk problems:

Hard Drive Diagnostic Procedure
My System SpecsSystem Spec
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 BSOD and BlackSOD ntoskrnl.exe




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