New
#1
BSOD and BlackSOD ntoskrnl.exe
Dear BSOD experts,
I'm posting a blue and sometimes black screen of death in name of a friend.
Situation: brand new Asus UX32VD zenbook is having some BSOD and screen blackout problems. First time I started the notebook (only 14 days ago) the screen remained plain black although the led lights indicated the computer was starting up. This problem reoccurs most of time after coming out of sleep or shut down. Sometimes it also happens while I'm using the computer (internet or word use only).
I think the blue and black screen faults are related. The details of the BSOD are in the zip file included and you can (probably?) see when I had to shut down the pc because the screen is just black.
The notebook is brand new, no special software or extra hardware installed. No overclocking, no daemon tools, only Microsoft Essentials as virus scanner, ...
Actions taken so far:
scannow /sfc
updated intel and nvidia drivers
virus scan
WhoCrashed reports following errors:
ntoskrnl.exe (nt+0x75C40)
Bugcheck code: 0xE1 (0xFFFFF800039C8C00, 0x2, 0xFFFFFA8003CFB010, 0xFFFFFA8003CFB010)
and
ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xE1 (0xFFFFF800039C8C00, 0x2, 0xFFFFFA8003CFB010, 0xFFFFFA8003CFB010)
I hope someone can help me out here. Please tell me if you need extra information!
Thanks already!
Greetings