BSOD while downloading Crysis 3

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  1. Posts : 65
    Windows 10 Home Edition 64 Bit
       #1

    BSOD while downloading Crysis 3


    Hello,

    Here are the zipped files of the BSOD etc.

    Thanks for taking a look.

    Nevica
      My Computer


  2. Posts : 2,014
    Windows 7 Professional 64bit
       #2

    Hi nevica,

    you are posting on different threads for same issue:
    BSOD playing BF3
    you should really stick to one thread as it can
    get a tad confusing. :)

    From your dump file:
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 50, {fffff820038669c0, 0, fffff800036e6c36, 5}

    Could not read faulting driver name
    Probably caused by : ntkrnlmp.exe ( nt!PspReturnQuota+46 )
    Followup: MachineOwner
    ---------
    3: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced. This cannot be protected by try-except,
    it must be protected by a Probe. Typically the address is just plain bad or it
    is pointing at freed memory.
    STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
    Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS.

    The analysis is inconclusive to a point.

    Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
    Driver Verifier - Enable and Disable

    Uninstall Total PC health from your system, as it will most likely do more harm than good, as Windows 7
    does not require it.

    Run SFC to check the integrity of all Windows 7 system files:
    Click on the Start > Type in search cmd
    Right click cmd at top and Run as Administrator
    Type SFC /scannow at the prompt (note the space between SFC and /scannow)
    https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    Run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
    https://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
    Ensure you have all the latest Windows Updates installed.

    Post back any results / observations
    Cheers
    Dave
      My Computer


  3. Posts : 65
    Windows 10 Home Edition 64 Bit
    Thread Starter
       #3

    It looks like it's a hardware problem to me. It could have been an ESD event when I was installing an SSD.

    Thanks for the information and I'll go through all of the tests.

    Thanks,

    Nevica
      My Computer


  4. Posts : 65
    Windows 10 Home Edition 64 Bit
    Thread Starter
       #4

    Hi,

    I ran SFC \scannow and the message I got is in the attachment.

    Basically it found errors which it couldn't fix and pointed me to a log file which I could open.

    How do open this (CBS.log or equivalent) please.

    Nevica
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    CBS.log is a file which is permanently locked by the system - so there's very little you can do with it directly.
    The best way to deal with it is to copy the file to your desktop using Windows Explorer (or the command COPY C:\Windows\Logs\CBS\CBS.log %userprofile%\desktop\CBS.log ) and then you can open it in a decent text viewer.

    Notepad tends to get confused (and confusing) with files the size that the log can got to, so I recommend using Notepad++ (Google it) if you want to actually see what's in it - but it's hard going!

    If you right-click on the copy, you can now select 'Send to..' > 'Compressed File' for uploading/attaching to your reply.
      My Computer


  6. Posts : 65
    Windows 10 Home Edition 64 Bit
    Thread Starter
       #6

    Hello,

    I have just had lots of freezes playing BF3.

    I restarted the computer, removed 'PC Total Health'. and ran CCleaner to clean up the registry. It is now running BF3 without freezing every game.

    Anyway, I have zipped the CBS file and attached it.

    Thanks for taking a look at it.

    Nevica
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    There are a number of problems in the SFC scan
    Code:
     Line 24439: 2013-03-06 19:28:12, Info                  CSI    00000303 [SR] Repairing 1 components
     Line 24440: 2013-03-06 19:28:12, Info                  CSI    00000304 [SR] Beginning Verify and Repair transaction
     Line 24441: 2013-03-06 19:28:12, Info                  CSI    00000305 [SR] Cannot repair member file [l:26{13}]"nvwgf2umx.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
     Line 24442: 2013-03-06 19:28:12, Info                  CSI    00000306 [SR] Cannot repair member file [l:24{12}]"nvwgf2um.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
     Line 24443: 2013-03-06 19:28:12, Info                  CSI    00000307 [SR] Cannot repair member file [l:22{11}]"nvd3dum.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
     Line 24444: 2013-03-06 19:28:12, Info                  CSI    00000308 [SR] Cannot repair member file [l:24{12}]"nvlddmkm.sys" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
     Line 24445: 2013-03-06 19:28:12, Info                  CSI    00000309 [SR] Cannot repair member file [l:24{12}]"nvd3dumx.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
     Line 24446: 2013-03-06 19:28:12, Info                  CSI    0000030a [SR] Cannot repair member file [l:18{9}]"nv_LH.inf" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
     Line 24447: 2013-03-06 19:28:12, Info                  CSI    0000030b [SR] Cannot repair member file [l:26{13}]"nvwgf2umx.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    They all relate to the basic NVidia drivers supplied with Windows 7 - and may have been erroneously removed by one of the NVidia driver updates.

    It's too late to do anything tonight - I'll see what I can do tomorrow.
      My Computer


  8. Posts : 65
    Windows 10 Home Edition 64 Bit
    Thread Starter
       #8

    I don't quite understand - 'Nvidia drivers supplied with Win 7'? What do you mean please? Do you mean Nvidia drivers FOR Win 7. Surely, Microsoft don't supply Nvidia code in their software?

    Nevica
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Yes they do - about half the size of a Win7 installation consists of basic drivers for hardware - everything from the CPU to GPS add-ons and beyond.
    If they didn't, then the hardware wouldn't function, and you'd have to work blind until the proper drivers were installed.
    In many cases it's the simplest possible driver - just enough to get the hardware minimally functional (which in the case of Display drivers can mean getting a 800x640 display only).
    If I remember right, someone once said that Win7 contains more driver sets than all previous versions of Windows combined.



    I've uploaded a file - nvcaa.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\nvcaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\nvcaa
    or
    DIR E:\nvcaa


    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\nvcaa <drive>:\windows\winsxs /y /i /s /v /h

    (e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

    Also run a new MGADiag report, and post the result.

      My Computer


  10. Posts : 65
    Windows 10 Home Edition 64 Bit
    Thread Starter
       #10

    Great, thanks for the info.

    Any idea why these files have been deleted. I think the problems started when I installed the latest Nvidia driver 314.07. But I might be wrong.

    I don't know when I'll be able to do this. Perhaps in the next few days but I'll keep you posted.

    Nevica
      My Computer


 
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