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Windows 7: BSOD while downloading Crysis 3

06 Mar 2013   #1
nevica

Windows 10 Home Edition 64 Bit
 
 
BSOD while downloading Crysis 3

Hello,

Here are the zipped files of the BSOD etc.

Thanks for taking a look.

Nevica


My System SpecsSystem Spec
.
06 Mar 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi nevica,

you are posting on different threads for same issue:
BSOD playing BF3
you should really stick to one thread as it can
get a tad confusing.

From your dump file:
Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffff820038669c0, 0, fffff800036e6c36, 5}

Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt!PspReturnQuota+46 )
Followup: MachineOwner
---------
3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS.

The analysis is inconclusive to a point.

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
Driver Verifier - Enable and Disable

Uninstall Total PC health from your system, as it will most likely do more harm than good, as Windows 7
does not require it.

Run SFC to check the integrity of all Windows 7 system files:
Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt (note the space between SFC and /scannow)
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Ensure you have all the latest Windows Updates installed.

Post back any results / observations
Cheers
Dave
My System SpecsSystem Spec
06 Mar 2013   #3
nevica

Windows 10 Home Edition 64 Bit
 
 

It looks like it's a hardware problem to me. It could have been an ESD event when I was installing an SSD.

Thanks for the information and I'll go through all of the tests.

Thanks,

Nevica
My System SpecsSystem Spec
.

06 Mar 2013   #4
nevica

Windows 10 Home Edition 64 Bit
 
 

Hi,

I ran SFC \scannow and the message I got is in the attachment.

Basically it found errors which it couldn't fix and pointed me to a log file which I could open.

How do open this (CBS.log or equivalent) please.

Nevica
My System SpecsSystem Spec
06 Mar 2013   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CBS.log is a file which is permanently locked by the system - so there's very little you can do with it directly.
The best way to deal with it is to copy the file to your desktop using Windows Explorer (or the command COPY C:\Windows\Logs\CBS\CBS.log %userprofile%\desktop\CBS.log ) and then you can open it in a decent text viewer.

Notepad tends to get confused (and confusing) with files the size that the log can got to, so I recommend using Notepad++ (Google it) if you want to actually see what's in it - but it's hard going!

If you right-click on the copy, you can now select 'Send to..' > 'Compressed File' for uploading/attaching to your reply.
My System SpecsSystem Spec
06 Mar 2013   #6
nevica

Windows 10 Home Edition 64 Bit
 
 

Hello,

I have just had lots of freezes playing BF3.

I restarted the computer, removed 'PC Total Health'. and ran CCleaner to clean up the registry. It is now running BF3 without freezing every game.

Anyway, I have zipped the CBS file and attached it.

Thanks for taking a look at it.

Nevica
My System SpecsSystem Spec
06 Mar 2013   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are a number of problems in the SFC scan
Code:
 Line 24439: 2013-03-06 19:28:12, Info                  CSI    00000303 [SR] Repairing 1 components
 Line 24440: 2013-03-06 19:28:12, Info                  CSI    00000304 [SR] Beginning Verify and Repair transaction
 Line 24441: 2013-03-06 19:28:12, Info                  CSI    00000305 [SR] Cannot repair member file [l:26{13}]"nvwgf2umx.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 24442: 2013-03-06 19:28:12, Info                  CSI    00000306 [SR] Cannot repair member file [l:24{12}]"nvwgf2um.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 24443: 2013-03-06 19:28:12, Info                  CSI    00000307 [SR] Cannot repair member file [l:22{11}]"nvd3dum.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 24444: 2013-03-06 19:28:12, Info                  CSI    00000308 [SR] Cannot repair member file [l:24{12}]"nvlddmkm.sys" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 24445: 2013-03-06 19:28:12, Info                  CSI    00000309 [SR] Cannot repair member file [l:24{12}]"nvd3dumx.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 24446: 2013-03-06 19:28:12, Info                  CSI    0000030a [SR] Cannot repair member file [l:18{9}]"nv_LH.inf" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 24447: 2013-03-06 19:28:12, Info                  CSI    0000030b [SR] Cannot repair member file [l:26{13}]"nvwgf2umx.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
They all relate to the basic NVidia drivers supplied with Windows 7 - and may have been erroneously removed by one of the NVidia driver updates.

It's too late to do anything tonight - I'll see what I can do tomorrow.
My System SpecsSystem Spec
07 Mar 2013   #8
nevica

Windows 10 Home Edition 64 Bit
 
 

I don't quite understand - 'Nvidia drivers supplied with Win 7'? What do you mean please? Do you mean Nvidia drivers FOR Win 7. Surely, Microsoft don't supply Nvidia code in their software?

Nevica
My System SpecsSystem Spec
07 Mar 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yes they do - about half the size of a Win7 installation consists of basic drivers for hardware - everything from the CPU to GPS add-ons and beyond.
If they didn't, then the hardware wouldn't function, and you'd have to work blind until the proper drivers were installed.
In many cases it's the simplest possible driver - just enough to get the hardware minimally functional (which in the case of Display drivers can mean getting a 800x640 display only).
If I remember right, someone once said that Win7 contains more driver sets than all previous versions of Windows combined.



I've uploaded a file - nvcaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\nvcaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\nvcaa
or
DIR E:\nvcaa


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\nvcaa <drive>:\windows\winsxs /y /i /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

Also run a new MGADiag report, and post the result.

My System SpecsSystem Spec
07 Mar 2013   #10
nevica

Windows 10 Home Edition 64 Bit
 
 

Great, thanks for the info.

Any idea why these files have been deleted. I think the problems started when I installed the latest Nvidia driver 314.07. But I might be wrong.

I don't know when I'll be able to do this. Perhaps in the next few days but I'll keep you posted.

Nevica
My System SpecsSystem Spec
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 BSOD while downloading Crysis 3




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