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Windows 7: Multiple BSODs, primarily concerning ntoskrnl.exe

06 Mar 2013   #1
chartedlife

Windows 7 Ultimate 64-bit
 
 
Multiple BSODs, primarily concerning ntoskrnl.exe

Hello, I have had a slew of BSOD problems within the past year or so, they seem to come and go for the most part. I have tried a ton of things to pinpoint the problem but have not really be able to tell what exactly is causing the issue.

The BSODs will happen at random for the most part, sometimes during a game, others while doing nothing at all. To make matters worse a lot of times things will crash randomly, especially games, but sometimes even chrome tabs will just crash unexpectedly, these crashes tend to happen more often then a full on BSOD. My computer worked perfectly for the longest time after I built it but after a few initial BSODs it started to be quite unstable.

Things I have tried:
- Updating Drivers
- Re seating RAM (multiple times)
- Running on individual RAM sticks
- Memtest for 8 passes, 12 hours, no errors
- chdsk
- I have reinstalled windows once and seemed to make the errors less prevalent, but didn't cure it
- sfc /scannow says I have errors but cannot fix them, I am unsure how I go about this
- I do not run overclocked
- and some other irrelevant things

I tried running verifier but I couldn't get windows to boot properly, after showing the splash screen it would just go straight to a black screen and just hang there, didn't BSOD or crash, just froze there.

maybe you guys can provide some help

Thanks in advance!


My System SpecsSystem Spec
.
06 Mar 2013   #2
chartedlife

Windows 7 Ultimate 64-bit
 
 

any help?
My System SpecsSystem Spec
06 Mar 2013   #3
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Hello chartedlife, had a look through your files and I have the following trouble shooting steps for you to try:

Please update the following drivers:

SteelBus64.sys it can be updated here SteelSeries - Downloads

SAlpham64.sys also updatable from SteelSeries - Downloads

One of the earlier BSODs you had was a 0x124 which indicates a hardware error:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8005198028, b4002000, 24000135}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------
inspecting the dump closer we see that it detected a problem when trying to read from the L1 cache on the processor:
Code:
kd> !errrec fffffa8005198028
===============================================================================
Common Platform Error Record @ fffffa8005198028
-------------------------------------------------------------------------------
Record Id     : 01cd533722e99327
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 6/26/2012 1:31:34 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80051980a8
Section       @ fffffa8005198180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Data Read
Flags         : 0x00
Level         : 1
CPU Version   : 0x0000000000100fa0
Processor ID  : 0x0000000000000001
Instr Pointer : 0x0x0000000077587b93

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa80051980f0
Section       @ fffffa8005198240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000001
CPU Id        : a0 0f 10 00 00 08 06 01 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8005198240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8005198138
Section       @ fffffa80051982c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL1_DRD_ERR (Proc 1 Bank 0)
  Status      : 0xb400200024000135
  Address     : 0x000000010da607b0
  Misc.       : 0x0000000000000000
now for this error please run prime95:

Free Software - GIMPS

Quote:
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.
My System SpecsSystem Spec
.

06 Mar 2013   #4
chartedlife

Windows 7 Ultimate 64-bit
 
 

I had updated the SS drivers about a day before posting so the driver was probably outdated in most of the dumps except for the newer ones that happened a few hours before posting, regardless I uninstalled SS engine and made sure to delete the .sys files and then reinstalled it to be perfectly sure.

I also ran Prime for 5 hours today without errors, I will probably run it for another 4-5 tomorrow as well, it didn't BSOD throughout the tests. However, I didn't expect it to as it seems to only BSOD about two times right next to each other and then be fine for the rest of the day, and it had already BSODed a few times today.

Will update tomorrow if the SS update helped.
My System SpecsSystem Spec
07 Mar 2013   #5
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Thanks for the Update.
My System SpecsSystem Spec
07 Mar 2013   #6
chartedlife

Windows 7 Ultimate 64-bit
 
 

Edit: nevermind it did decide to BSOD today during a Starcraft II match, win32k.sys PAGE_FAULT_IN_NONPAGED_AREA, I have attached the minidump file. I really hope I can get this crap sorted out.
My System SpecsSystem Spec
08 Mar 2013   #7
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Please run Furmark to test your graphics card:
FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

Quote:
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
let us know what the max temperature gets to, and if it has any errors.
My System SpecsSystem Spec
08 Mar 2013   #8
chartedlife

Windows 7 Ultimate 64-bit
 
 

As an update I decided to try memtesting the DIMM that I had previously deemed as "bad" by itself rather than with my other DIMM, it came up with 512 or so errors after about 9 hours, so I have taken it out to test stability, I will report back within in a few days if I have anymore BSODs. So as it seems it is definitely worthwhile to test individual sticks.

Thanks for the help so far
My System SpecsSystem Spec
08 Mar 2013   #9
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Fair enough let us know how things turn out.
My System SpecsSystem Spec
09 Mar 2013   #10
chartedlife

Windows 7 Ultimate 64-bit
 
 

So it seems I might still have issues, I started a blend test with prime95 at around midnight, at about 4am it BSODed and about 30 minutes before that it threw an error on prime itself.

FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected (on an 869k test)

I have also included the dumpfile for the BSOD
My System SpecsSystem Spec
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 Multiple BSODs, primarily concerning ntoskrnl.exe




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