Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Multiple BSOD's while playing different games

06 Mar 2013   #1
Prezesik92

Windows 7 Home Edition x64
 
 
Multiple BSOD's while playing different games

Hi,
The problem started more than a year ago. The blue screen occurs mostly while playing games such as newest Tomb Rider, Skyrim. I tried lowering down the settings and updating graphic card drivers.
Thank you in advance


My System SpecsSystem Spec
.
06 Mar 2013   #2
Saurabh A

Windows 7 64bit
 
 

Hi Prezesik92,

The system seems to be crashing due to 'dxgmms1.sys' driver (DirectX Graphics MMS).
Code:
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_APERTURE_SEGMENT::EvictResource+2d5 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.
The issue could be due to a corrupt/outdated driver. It could also point at a possible 'hardware failure'. You may try using the system in 'Safe Mode'; if the system does not crash in this diagnostic environment, a 'driver' is likely to be the root cause.

Please try the following steps:
1. Uninstall 'AVG & AVG Utilities 2011' from the system. Restart it and update 'Windows' to install 'Microsoft Security Essentials'; recheck results.

2. If the issue persists, run Diagnostics on Memory: Please follow the steps listed in this tutorial to check the memory health: RAM - Test with Memtest86+
The goal is to test all the RAM sticks and all the motherboard slots. Read and closely follow the steps in the given tutorial.

3. Uninstall the 'nVidia GeForce GTX 260' from the 'Device Manager'. Also remove the 'software' is prompted. You may also follow the steps in this article: Drivers - Clean Left over Files after Uninstalling > Restart the system and allow 'Windows Update' to take care of 'DirectX' update: Microsoft Windows Update

Do reply with the findings.

My System SpecsSystem Spec
10 Mar 2013   #3
Prezesik92

Windows 7 Home Edition x64
 
 

I've done the step 1 but actually it got worse. Now BSOD's occurs a few time a day while doing nothig, PC is just turn on (e.g. a few seconds after Windows loaded; while using Word' or just doing nothig).
What I've noticed on blue screen while playing games is characteristic "dumping physical memory..." whereas not in other crushes (then it's to fast to notice anything characteristic but I'm quite sure it is always the same screen). Any idea what to do now?
My System SpecsSystem Spec
.

10 Mar 2013   #4
Saurabh A

Windows 7 64bit
 
 

Hi Prezesik92,

Thank you for the reply.

Have you tried the 'Memory Diagnostics' as in 'step 2'? Also try using it in 'Safe Mode' to see if it still shuts down that frequently: Safe Mode

Also try to check if the system allows you to re install the 'nVidia drivers' as in steps that I shared in my previous post. Perform 'Windows Updates' and recheck results.

If you still experience 'errors' please share the fresh crash dump data, along with the system logs: Blue Screen of Death (BSOD) Posting Instructions
Do reply with the findings; would be glad to assist.

My System SpecsSystem Spec
13 Mar 2013   #5
Prezesik92

Windows 7 Home Edition x64
 
 

I've decided a few days ago to change the place of memory on motherboard (it was previously put in slots DDR3_1 and DDR_3; now it is put in slots 2 and 4). Untill that day no BSOD occured so I hope that state will remain a little bit longer anyway, thank you so much for the help. If anything goes wrong it the future, I will try to contact you. Once more, thanks
My System SpecsSystem Spec
13 Mar 2013   #6
Saurabh A

Windows 7 64bit
 
 

Hi Prezesik92,

Thank you for the reply.

It appears that you've isolated the root cause. Looks like one of the 'Memory card slot' had a difficult time, dealing with a RAM module. Please observe the system performance for a few days more.

Do reply with the findings; would be glad to assist.

My System SpecsSystem Spec
Reply

 Multiple BSOD's while playing different games




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Multiple BSOD's while playing different games
Hello, I am getting a lot of BSOD's for a while now and I got quite desperate in finding the solution. A friend who knows more about this stuff then me had some suggestions, but he wasn't sure either. The BSOD's happens mostly when I am playing games, but not always. I updated drivers as much...
BSOD Help and Support
BSOD while playing multiple games.
Thanks in advance for your assistance. While playing several games I have had random BSOD's over the past month. The graphics freeze up and I get BSOD. Unfortunately I have only been able to save two dump files. Thank you!!
BSOD Help and Support
BSOD playing games, multiple errors
I was playing Allods Online a few days ago when the BSOD started, since then it pops whenever I play any games both online and offline after 4-15 minutes. I downloaded and ran the FurMark temperature test with no problems. Any info on resolving will help. Here's the .zip I can do everything else...
BSOD Help and Support
BSOD While playing Multiple Games
Hi. I've been having issues with a computer I've built recently. Whenever I play games like WoW, Killing Floor, and now Diablo 3... I'll be able to play for awhile, but maybe after 30min to an Hour my computer will just crash. Black Screen on monitors, sounds coming from speakers (no music...
BSOD Help and Support
BSOD after multiple changes, more prevalent while playing games
A while ago my USB ports came detached, and a few days ago my last one finally broke off. I called Dell Tech Support asking for a number, and the person on the phone insisted on using remote access to uninstall/reinstall/install drivers for me, despite the fact that the USB drive itself was...
BSOD Help and Support
BSOD error when playing multiple games
Hello, my computer is recently crashing, I recently had some work done to it hardware wise and they had to do a fresh Windows 7 install because of all the hardware changes that Vista couldn't handle. They said if you do a lot of hardware changes, especially the motherboard you'd have to do a fresh...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:56.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App