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Windows 7: BSOD playing World of Warcraft

06 Mar 2013   #1
Crocus

windows 7 64
 
 
BSOD playing World of Warcraft

This is all kind of Greek to me.

I keep crashing in WoW. I have been working with the Blizzard tech team and I did a Memtest last night and it isn't my RAM. They thought it might be the onboard graphics interfering with the graphics card. I disabled it. Still locks and hard freezes or crashes to a BSOD. It is getting really frustrating. I can post my dxdiag if anyone needs. I just dont want to load y'all down with too much infom.

Any help would be greatly appreciated it. I need my WoW fix.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8007748010
BCP2: FFFFF880043096EC
BCP3: FFFFFFFFC0000001
BCP4: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\030613-12901-01.dmp
C:\Users\Sian\AppData\Local\Temp\WER-34039-0.sysdata.xml


My System SpecsSystem Spec
.
06 Mar 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
07 Mar 2013   #3
Crocus

windows 7 64
 
 

What am I looking for on that thread? I'm guessing from that link that it is definitely graphics card related which I suspected as I was having the same problem on an older computer but using that graphics card. The computer guy that I took it to said that the card was fine but it was probably a driver issue between WoW and my driver. I kind of hate to spend more money especially if there is nothing wrong with this stupid card but I'd like to be able to play the game so I'm half tempted to buy a new card.

I did the Furmark burn in test and it has been running for almost 20 minutes and is staying 73C. Do I need to let it run longer? I definitely play WoW for longer than 20 minutes but I don't want to accidentally fry the card if there is nothing wrong with it.

I did a that memtest last night and let it run all night. My memory was all fine.

All my drivers are updated. I don't overclock anything. I'm just happy that I know where the ram and graphics card live in the computer.

I'm running the scannow thing right now. It came back and said that it found corrupted files but repaired them and pointed me to a log which when I try to open it, I get "access denied."
My System SpecsSystem Spec
.

07 Mar 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Does it BSOD in any other games?

Can you test the gfx card on another PC?
My System SpecsSystem Spec
07 Mar 2013   #5
Crocus

windows 7 64
 
 

I only play WoW these days but I could download a free trial of Rift or something to see if it bugs out on that. This is the 2nd computer that I've had a blue screen on using that graphics card. I don't have another pc to test it on anymore.
My System SpecsSystem Spec
07 Mar 2013   #6
Pauly

Win7 Ultimate X64
 
 

Doesnt sound good for the card if its causing problems on seperate machines, have you tried uninstalling drivers running Drivers - Clean Left over Files after Uninstalling then reinstalling new drivers ?
My System SpecsSystem Spec
08 Mar 2013   #7
Crocus

windows 7 64
 
 

Yep. Luckily the card was still under warranty from where I bought it. I called them and explained that it was still a problem and getting worse. They are going to switch it out with a Nvidia Saturday. Ironically after I did that, I think that the thing died. I crashed one last time in WoW. And now it crashes in Windows too. I had to get in safe mode and disable it in order to use the computer.
Thanks to everyone for their help!

I learned a lot of things trying to figure this out. (Mostly that I am she with little patience and that stuff needs to work right or else I want to throw it out a window)
My System SpecsSystem Spec
08 Mar 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by Crocus View Post
I learned a lot of things trying to figure this out. (Mostly that I am she with little patience and that stuff needs to work right or else I want to throw it out a window)


I am a she too and I really hate it when my pc is broken

Good luck!
My System SpecsSystem Spec
08 Mar 2013   #9
Pauly

Win7 Ultimate X64
 
 

You are not alone the window is a big temptation to all of us when things dont go right
My System SpecsSystem Spec
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 BSOD playing World of Warcraft




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