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Windows 7: Blue Screen Error

07 Mar 2013   #1
Wame

Windows 7 Professional 32bit
 
 
Blue Screen Error

Hello All,

I keep getting a blue screen (well, it has happened about 3 or 4 times when I am on Skype) and the error posted is as follows:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 00000030
BCP2: 00000002
BCP3: 00000000
BCP4: 9127E8A5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1NT]
[/INDENT]
Files that describe the problem are attached in the zip file.

Appreciate any help... Thanks in advance.


My System SpecsSystem Spec
.
07 Mar 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please post ALL the files following; Blue Screen of Death (BSOD) Posting Instructions

And update this driver:
Code:
lmvm athr
start    end        module name
92211000 92321000   athr     T (no symbols)           
    Loaded symbol image file: athr.sys
    Image path: \SystemRoot\system32\DRIVERS\athr.sys
    Image name: athr.sys
    Timestamp:        Wed Jun 10 00:04:52 2009 (4A2EA444)
    CheckSum:         0011A043
    ImageSize:        00110000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:If its wireless, match your device from here:If its not a wireless, match your device from here:
My System SpecsSystem Spec
07 Mar 2013   #3
Wame

Windows 7 Professional 32bit
 
 

Hey KoolKat77,

Thanks for replying to this.

I am not entirely sure that I understand all your instructions, so please bear with me.

I have attached the file generated by the SF diagnostic tool. Let me know if that's what you meant by uploading all the files.

I am updating the driver now. Will post results.

Thanks.
My System SpecsSystem Spec
.

07 Mar 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You would have to click on the Grab All button.

Anyway, Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.


Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
07 Mar 2013   #5
Wame

Windows 7 Professional 32bit
 
 

So I posted a reply but I am not sure it uploaded.

Here are the zips.

Thanks again.
My System SpecsSystem Spec
07 Mar 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for the files.

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.Let us know if you get BSOD after updating that driver.
My System SpecsSystem Spec
07 Mar 2013   #7
Wame

Windows 7 Professional 32bit
 
 

I updated the driver and just got a BSOD. What do you think I should try now?
My System SpecsSystem Spec
07 Mar 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Upload new reports.

Remember "Grab all"
My System SpecsSystem Spec
07 Mar 2013   #9
Wame

Windows 7 Professional 32bit
 
 

Well I grabbed all... but not sure that it did... So I went and added them in.

Here is zip.

Thanks.
My System SpecsSystem Spec
07 Mar 2013   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Sorry to say but it seems Kaspersky is behind the crashes.

Code:
aff898cc  8bd80000Unable to load image \SystemRoot\system32\DRIVERS\klif.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
 klif+0x94000
aff89908  8bd878eeUnable to load image \SystemRoot\system32\DRIVERS\klflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klflt.sys
*** ERROR: Module load completed but symbols could not be loaded for klflt.sys
 klflt+0x38ee
aff8990c  aff89920
aff89910  9139a89cUnable to load image \SystemRoot\system32\DRIVERS\kneps.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for kneps.sys
*** ERROR: Module load completed but symbols could not be loaded for kneps.sys
 kneps+0x1b89c
aff89a70  912f2387Unable to load image \SystemRoot\system32\DRIVERS\klim6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klim6.sys
*** ERROR: Module load completed but symbols could not be loaded for klim6.sys
 klim6+0x2387
  1. klif.sys: Klif Mini-Filter fre_wnet_x86 (Kaspersky)
  2. kneps.sys: Kaspersky KNEPS Power driver
  3. klflt.sys: Kaspersky driver - unable to locate a name for it
  4. klim6.sys: Kaspersky Lab Intermediate Network Driver
Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type
    Code:
    SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it.
My System SpecsSystem Spec
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