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Windows 7: BSOD Random and when loging in. Error 0x0000001E

07 Mar 2013   #1
funkdoc

windows 7 64bit
 
 
BSOD Random and when loging in. Error 0x0000001E

This HP laptop is just randomly BSOD when I log in to Windows and when computer is idle. These are the codes I get:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFFA8003D9BB88
BCP3: 0000000000000000
BCP4: 000000007EFA8000

I have reformatted the HD and still have this problem. I want to say it's norton just because I hate norton!
I have attached the zip file.


My System SpecsSystem Spec
.
08 Mar 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums.

Your dumps do not give much information, but lets start with uninstalling Norton AV.
Code:
Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public
It often contributes in BSOD-s.

Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
Code:
Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6233, 310.50 KB (317,952 bytes), 9/28/2011 10:34 AM)
Update your graphic drivers in the following manner:
Quote:
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
Perform a System File Check to check the integrity of all protected Windows 7:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type
    Code:
    SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it.Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Note   Note
Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial:Let us know the results.
My System SpecsSystem Spec
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 BSOD Random and when loging in. Error 0x0000001E




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