Windows 7: Random BSODS - sporadic. Often Page Fault errors

iancox1986 · 08 Mar 2013

Hi

I've been researching the root of my BSODs for what seems like forever and I feel like I'm banging my head against a brick wall.

I'm running an overclocked system, and sporadically receive BSODs which are either pagefault errors or PFN corrupt errors.

I've tried running the driver verification tool, but it would BSOD while booting windows - however I do have a crash dump from that, but haven't the ability to read it yet.

I ran the windows memory checker utility which came up clean. I haven't run memtest yet - I don't have a writeable disc or USB drive to hand to be able to create the boot disc.

I've included crash reports for your browsing pleasure.

The BSODs often happen when windows is shutting down, but that is the only common thread - other crashes are seemingly random, anything from browsing the web on chrome or in the middle of a Battlefield 3 session.

Any and all help will be gratefully accepted, and if I need to provide any more details then of course I will.

Thanks

**koolkat77** · 08 Mar 2013

Hi -

Overclocking can cause all sorts of problems. If you are overclocking your system, please return all overclocked components to their stock speeds. If the BSOD's are found not to be caused by the overclock, you can re-overclock the components once we have finished the diagnostics.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please disable driver verifier for the time being.

Driver Verifier Enable/Disable

Update the Etron USB 3.0 Extensible Hub Driver to the latest version available.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8006789b50, fffff800060e33d0}

*** WARNING: Unable to verify timestamp for EtronHub3.sys
*** ERROR: Module load completed but symbols could not be loaded for EtronHub3.sys
Implicit thread is now fffffa80`06789b50
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : EtronHub3.sys ( EtronHub3+5f51 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8006789b50, The thread currently holding on to the Pnp lock.
Arg4: fffff800060e33d0, nt!TRIAGE_9F_PNP on Windows 7

Debugging Details:
------------------

Implicit thread is now fffffa80`06789b50

DRVPOWERSTATE_SUBCODE:  4

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800046bc652 to fffff800046c9b8a

STACK_TEXT:  
fffff880`035af070 fffff800`046bc652 : fffffa80`06789b50 fffffa80`06789b50 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`035af1b0 fffff800`046cda9f : fffffa80`0d51f4f0 00000000`00000002 00000000`00000000 fffff880`05b88ff8 : nt!KiCommitThreadWait+0x1d2
fffff880`035af240 fffff880`05b88f51 : 00000000`00000000 00000000`00000000 fffffa80`0ca52000 fffff800`049ae700 : nt!KeWaitForSingleObject+0x19f
fffff880`035af2e0 00000000`00000000 : 00000000`00000000 fffffa80`0ca52000 fffff800`049ae700 fffff880`03365180 : EtronHub3+0x5f51


STACK_COMMAND:  kb

FOLLOWUP_IP: 
EtronHub3+5f51
fffff880`05b88f51 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  EtronHub3+5f51

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: EtronHub3

IMAGE_NAME:  EtronHub3.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d67ec3b

FAILURE_BUCKET_ID:  X64_0x9F_4_EtronHub3+5f51

BUCKET_ID:  X64_0x9F_4_EtronHub3+5f51

Followup: MachineOwner
---------

0: kd> lmvm EtronHub3
start             end                 module name
fffff880`05b83000 fffff880`05b8cf80   EtronHub3 T (no symbols)           
    Loaded symbol image file: EtronHub3.sys
    Image path: \SystemRoot\System32\Drivers\EtronHub3.sys
    Image name: EtronHub3.sys
    Timestamp:        Fri Feb 25 23:51:55 2011 (4D67EC3B)
    CheckSum:         00011316
    ImageSize:        00009F80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

HDD:
Upload a screenshot of your hard disk using CrystalDiskInfo:

Make a hard drive test from the hard drive manufacturers website:

Hard Drive Diagnostic Procedure

RAM:
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

RAM - Test with Memtest86+

Note

Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

Information

Errors are sometimes found after 8 passes.

Tip

Do this test overnight, before going to bed.

Keep us posted.

iancox1986 · 09 Mar 2013

Thanks for the reply - I'm currently at work but will set about running these daignostic procedures once I'm home this evening.

**koolkat77** · 09 Mar 2013

Keep us updated.

iancox1986 · 10 Mar 2013

Hi

Attaching all further info that's been requested. Ran the full memtest last night - no errors thrown up. However on booting up to check an email then shutting down, I was met with another BSOD, so I'm also including the latest crash dumps.

Have updated the drivers on the USB controller with the driver file from the official website.

Anything I've missed, or anything else you want to know, give me a shout.

Thanks

**koolkat77** · 10 Mar 2013

Caused by Razer Lycosa/Razer Tarantula Keyboard Driver. Older versions have BSOD issues with Windows 7. Please update to latest driver version available: Driver Reference Table - Lycosa.sys or try another keyboard.

Code:

lmvm Lycosa
start             end                 module name
fffff880`07818000 fffff880`0781cf80   Lycosa   T (no symbols)           
    Loaded symbol image file: Lycosa.sys
    Image path: \SystemRoot\system32\drivers\Lycosa.sys
    Image name: Lycosa.sys
    Timestamp:        Wed Sep 30 10:45:50 2009 (4AC2E27E)
    CheckSum:         00014D02
    ImageSize:        00004F80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

iancox1986 · 10 Mar 2013

I've just updated to driver version 3.02 (May 2011) - most recent driver for the keyboard from Razer's site.

I'll keep you posted on any further crashing.

Will probably stress test tonight with same gaming, browsing and multimedia work.

Desperate to cut out the intermitten BSODs as running a 24h Battlefield 3 charity event in April, so crashes would be disastrous.

Thank you again

**koolkat77** · 10 Mar 2013

I'm subscribed to your thread so I'll keep a check.

iancox1986 · 11 Mar 2013

I ran last night without any crashes - which does happen some days, to be fair, but it seems positive. Hoping that it was just these driver issues.

I ran Battlefield 3 for about four hours straight, no crashes. Prior to that, general browsing and media playing, again with no lock ups.

I'll check back after some more testing tonight but definitely feeling positive - thank you for all your help

**koolkat77** · 11 Mar 2013

Let us know how it turns out.

Windows 7: Random BSODS - sporadic. Often Page Fault errors

Random BSODS - sporadic. Often Page Fault errors problems?