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the machine stop responding and making noise
the machine stop responding and making noise
machine details is sony vaio vpcz1
the machine stop responding and making noise
machine details is sony vaio vpcz1
Hi -
Configure the system to collect small memory dump (minidumps) following:
Can you describe the noise the laptop makes? Beeps?
Upload a screenshot of your hard disk using CrystalDiskInfo and Summary tab using Speccy:
- CrystalDiskInfo Standard Edition
- Speccy System Information
- How to Upload and Post a Screenshot and File in Seven Forums
Make a hard drive test from the hard drive manufacturers website:
Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.
AVG contributes in BSOD's, Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides most stability compared to other antivirus app/Internet Security Software.
- Microsoft Security Essentials, Free antivirus for windows
- Malwarebytes Anti-Malware Free
- Good and Free system security combination
WarningDo not start the free trial of Malware Bytes; remember to deselect that option when prompted.
Run a full scan with both (separately) once downloaded, installed and updated.
Check your hard drive(s) for errors by running chkdsk
Let us know the results.
Thank you for help
the noise it makes is Beep
I did the steps u suggested and u can kindly find attached the requested information
appreciating your support
no, it doesn't
you hear the beep only when the machine hang and stop responding
attached, please find the BSOD
thank you
yes, this is what I did
the machine is working find right now, but it crashed many times during the last two mnoths and I'm worried
It is not fixed, since I couldn't identify the issue yet.
if the issue happened again, I will send you the memory dump and see if you can kindly help me
thank you
No signs of a BSOD.
I hope you have configured the system to collect Small Memory Dumps. Now just wait for a BSOD, and if it happens you know what to do.