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Windows 7: BSOD only in Sim City - ntoskrnl.exe


10 Mar 2013   #11

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by philmo View Post
You are quite right, sorry did not mean to offend. Xonar card put and testing, funny when i remove the driver before taking out the card got BSOD just after. Card out and will advise.

Thanks agin....
Tried with Card out using Mobo sound - ok for 10 minutes then had end brief moment of enjoyment for family stuff. Will try again later.

I check on other sound forums and it would seem the Xonar DG driver I have is the most recent, so not sure what to do next assuming I establish stability without Card.


My System SpecsSystem Spec
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10 Mar 2013   #12
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The main problem of the ASUS sound card that they use C Media's drivers. C Media updates their own drivers regularly, but ASUS depends on them for driver development.

We want to know the situation without the ASUS sound card.
My System SpecsSystem Spec
10 Mar 2013   #13

Windows 7 Ultimate x64
 
 

Have had BSOD again, with Xonar card removed.

Next error what my limited knowledge can show is a graphics driver issue, but seems so strange I am seeing no issues with
other games / software.

Showing nvlddmkm.sys ( nvlddmkm+19800e ) - but wonder if there is something strange going on.

Here is the new file, help would be appreciated. Really frustrated as all I guess are with BSOD.

Thanks

PS have also add latest WHQL Nvidia drivers now.
My System SpecsSystem Spec
.


10 Mar 2013   #14

Windows 7 Ultimate x64
 
 

Further BSOD - this time MACHINE CHECK EXCEPTION .

Went to Blue screen - and did not shut down, had to do manually.

Just don't have technical knowledge how to move - little worried.

Updated files attached.

1 - Xonar drivers and Card removed.

2 - Nvidia new drivers added.

To date no crash with any other programme......so have even re-installed this game to see if that helps ?.

Reference to this crash was hal.dll, is this start-up related? issue very rarely when I re-boot PC stays at boot option screen (where I can select Bios etc) but normally no boot issues.
BSOD is always when in software (game) though - not in start-up.

It seems each time, I solve what is perceived to be the issue - another pops up.

Do I maybe need to do a Windows 7 boot or normal repair ?.

Can anyone help with my latest dump files etc. Thanks - any help appreciated.
My System SpecsSystem Spec
11 Mar 2013   #15

Windows 7 Ultimate x64
 
 

Editted last info - maybe that can help with feedback.

Any help greatly appreciated, real frustrated as I am sure all are with bad Blue screens.

Thanks
My System SpecsSystem Spec
11 Mar 2013   #16
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

One crash dump shows C-Media USB Audio Driver (WDM)
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {c22078b0, 2, 1, fffff88005c3b682}

*** WARNING: Unable to verify timestamp for PLTGC.sys
*** ERROR: Module load completed but symbols could not be loaded for PLTGC.sys
Probably caused by : PLTGC.sys ( PLTGC+2d682 )

Followup: MachineOwner
---------
-------------------------------------------------------------------------------------------
fffff880`05c0e000 fffff880`05d9e000   PLTGC    T (no symbols)           
    Loaded symbol image file: PLTGC.sys
    Image path: \SystemRoot\system32\drivers\PLTGC.sys
    Image name: PLTGC.sys
    Timestamp:        Fri Nov 04 14:17:57 2011 (4EB3A6BD)
    CheckSum:         0015352D
    ImageSize:        00190000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
If you use such a device, update the driver from C-Media Electronics, Inc.. If you dont use such a device, go to C:\Windows\System32\drivers and\0r C:\Windows\SysWoW64\drivers, and delete PLTGC.sys. Then observe .... is it makes the situation better or not?

If not, go for the following steps.

Stress test the CPU.
Hardware - Stress Test With Prime95

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Scan the system for possible virus infection.
Then follow the rest of Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
11 Mar 2013   #17

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
One crash dump shows C-Media USB Audio Driver (WDM)
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck D1, {c22078b0, 2, 1, fffff88005c3b682}
 
*** WARNING: Unable to verify timestamp for PLTGC.sys
*** ERROR: Module load completed but symbols could not be loaded for PLTGC.sys
Probably caused by : PLTGC.sys ( PLTGC+2d682 )
 
Followup: MachineOwner
---------
-------------------------------------------------------------------------------------------
fffff880`05c0e000 fffff880`05d9e000   PLTGC    T (no symbols)           
    Loaded symbol image file: PLTGC.sys
    Image path: \SystemRoot\system32\drivers\PLTGC.sys
    Image name: PLTGC.sys
    Timestamp:       Fri Nov 04 14:17:57 2011 (4EB3A6BD)
    CheckSum:         0015352D
    ImageSize:        00190000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
If you use such a device, update the driver from C-Media Electronics, Inc.. If you dont use such a device, go to C:\Windows\System32\drivers and\0r C:\Windows\SysWoW64\drivers, and delete PLTGC.sys. Then observe .... is it makes the situation better or not?

If not, go for the following steps.

Stress test the CPU.
Hardware - Stress Test With Prime95

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Scan the system for possible virus infection.
Then follow the rest of Stop 0x124 - what it means and what to try

Thanks - looks like I have a lot to do, starting tonight I guess.

In my last BDOD there was reference to hal.dll, is there anything here that I need to worry about ?.

Lastly with regards to "If you use such a device, update the driver from C-Media Electronics, Inc.. If you dont use such a device, go to C:\Windows\System32\drivers and\0r C:\Windows\SysWoW64\drivers, and delete PLTGC.sys. Then observe .... is it makes the situation better or not? " I have no idea what this is.

I do use a Plantronics head set sometimes, which is connected via a USB socket - in my Driver list this is shown as "PlantronicsG PLTGC Interface". Might this be the drivers you a referring to.

I will report back, thanks again.

My System SpecsSystem Spec
11 Mar 2013   #18
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

hal.dll is Windows Hardware Abstraction Layer .... and you got BSOD as Machine Check Exception. Here youneed all the hardware checks.

As you know the headset uses the failing driver, update the driver.
My System SpecsSystem Spec
13 Mar 2013   #19

Windows 7 Ultimate x64
 
 

ARC / all

An update - and I know I am stupidly tempting fate.

Since my last BSOD (before which I physically removed Xonar card and main drivers and updated GPU drivers still but still got a BSOD) I have used Driver sweeper and found more Asus sound files which I also removed.

Probably unrelated (and maybe had no impact) but I have not yet removed Plantronic Headset drivers (C media) but did remove headset from USB.

Whether by pure chance or by Sim City continue issue of file updates, no more BSOD's since.

I will keep my eye on this and see what I can add back in terms of using the Xonar card.
Someone suggested these drivers:https://brainbit.wordpress.com/category/uni-xonar/
where much better - any feedback here ?.

I will I think stay where I am for now and hope for continued stability.

Again all - thanks for your help to ger to this point.

(I just know after this positive mail it will go tits up again tonight....)
My System SpecsSystem Spec
13 Mar 2013   #20
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Two days without a BSOD is good. Update the situation when needed, or when you like
My System SpecsSystem Spec
Reply

 BSOD only in Sim City - ntoskrnl.exe




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