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Windows 7: BSOD only in Sim City - ntoskrnl.exe

21 Mar 2013   #21
philmo

Windows 7 Ultimate x64
 
 

I just knew I was tempting fate, over a week later after no BSOD - 2 tonight.

Am not aware of doing anything different to machine....so frustrating - was hoping all was now ok.

Any further help greatly appreciated.


My System SpecsSystem Spec
.
22 Mar 2013   #22
philmo

Windows 7 Ultimate x64
 
 

Any further help would be appreciated - ARC what would you suggest next...

Thanks
My System SpecsSystem Spec
22 Mar 2013   #23
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Both the dumps are resulting the same old D1, with another driver as the probable cause.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff80000b88c2c, 6, 0, fffff880048cbeed}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+b7eed )

Followup: MachineOwner
---------
This time it is the display driver. And I have checked that the display driver is the latest version.

So before altering the display driver, let us do some more checks.

Scan the system for possible virus infection.
Then enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

It it crash a couple of times.
Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
.

22 Mar 2013   #24
philmo

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Both the dumps are resulting the same old D1, with another driver as the probable cause.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck D1, {fffff80000b88c2c, 6, 0, fffff880048cbeed}
 
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+b7eed )
 
Followup: MachineOwner
---------
This time it is the display driver. And I have checked that the display driver is the latest version.

So before altering the display driver, let us do some more checks.

Scan the system for possible virus infection.
Then enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

It it crash a couple of times.
Let us know the results, with the subsequent crash dumps, if any.
Ok, will try all tonight. I note the links to Driver Verifier - is this dangerous in any way? / tricky to use for medium level user?.


Thanks Arc.
My System SpecsSystem Spec
22 Mar 2013   #25
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Not dangerous at all, and no tricks are needed, too. Just take the cautions, that's all
And, at a max, keep the system repair disc beside you.
My System SpecsSystem Spec
22 Mar 2013   #26
philmo

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Not dangerous at all, and no tricks are needed, too. Just take the cautions, that's all
And, at a max, keep the system repair disc beside you.
Ok, will give it a go.

Ref "system repair disc " - what do you mean, system recovery point ? or Windows 7 disc for repair?.

Thanks again.
My System SpecsSystem Spec
22 Mar 2013   #27
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I mean this one: System Repair Disc - Create
My System SpecsSystem Spec
22 Mar 2013   #28
philmo

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Ahh ok.

Can I use my Windows 7 disk in a similar way? or just do as you advise.

tks
My System SpecsSystem Spec
22 Mar 2013   #29
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If you have the windows installation disc, that's even better
My System SpecsSystem Spec
22 Mar 2013   #30
philmo

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
If you have the windows installation disc, that's even better
I do indeed, so I guess I can just use that to boot if all goes badly ?.

Sorry for all the stupid questions, I am a severe pecimist - so want to be ready for the worst.

Would I just insert it, and follow simple instructions to repair ?.
My System SpecsSystem Spec
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 BSOD only in Sim City - ntoskrnl.exe




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