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Windows 7: BSOD mostly while playing DOTA2, error code 116

09 Mar 2013   #1
bruntholdt

Windows 7 Proffesional x64
 
 
BSOD mostly while playing DOTA2, error code 116

Hi!

Since last saturday my computer has not been working as intended and dispite not being a complete novice, I've not been able to solve it. So now I look to you for help.

I recieved a BSOD while playing DOTA2 last weekend, but didn't think much of it, tried restarting the computer again and I got as far as playing a couple of minutes again before having it go blue on me again.

I started wondering and thought that maybe it was something with the SSD, it seem to be acting weird showing me that there was only 820MB of space left, when it should have been closer to 10GB. I reset windows and just as I thought it showed 10GB left, but I still got the BSOD. So the next day I bought a new SSD (I needed more space anyways) and tried reinstalling windows on the new drive. Same BOSD code while playing DOTA2 and after restarting it I was getting BSOD just by entering windows.

Since neither of the disks worked and one was new, I ruled them out. I started looking into what kind off BOSD I actually got, 116, which pointed me in the direction of my graphics cards and the drivers. I tried running them with older drivers as well as the newest. Same BOSD code. I tried using only one card at a time (both in the first PCI-express port though) and still BOSD. So either both are broken or both are okey. Port might be broken, can you run a card in another port even if the first isn't filled?

Since I ruled the cards out (what are the odds of both of them breaking at the same time?) I started running memtest86
On all 4 in a set - 5 passes, no errors
One at a time - 5 passes, no errors (in the first slot though)

I've made sure that all cords are correctly attached and not glitching. I've also to the best of my ability removed dust.

I ran HW monitor and did not noticed any increases in temperature that should be concerning, though I've never checked it just before it gives me the BSOD (can you log the temperatures to a txt file or something to be able to check the temps just before the computer fails?)

I got it working again for a short while by just leaving it be and the reinstalling it again, but then the graphics drivers started failing but it didn't kick me out of windows, this while being alt-tabbed from Dota2 trying to install spotify. After that everything failed and I had to restart with the button, and then it never got into windows again. Now it freezes the screen in BIOS after a couple of seconds.

The attached dumps are from before the last reinstall as I've had no BSOD since then and I'm not likely to have one again since I can't enter windows.

EDIT: I just relized you wanted me to dump with your tool. I cannot access these files, but the dumps I posted are possible to view using Bluescreenviewer. If that's limiting I apologize, but hopefully some information can be found in these.

Please help me out, this is getting rather frustrating.


My System SpecsSystem Spec
.
10 Mar 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800ca63010, fffff880051e46c4, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9316c4 )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800ca63010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880051e46c4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+9316c4
fffff880`051e46c4 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`05ad7a48 fffff880`04355000 : 00000000`00000116 fffffa80`0ca63010 fffff880`051e46c4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`05ad7a50 fffff880`04328867 : fffff880`051e46c4 fffffa80`0df3d000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`05ad7a90 fffff880`04354e0f : fffffa80`ffffd84d 00000000`00000000 fffffa80`0ca63010 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`05ad7b40 fffff880`05392ec1 : fffffa80`0d6f9210 00000000`00000080 00000000`00000000 fffffa80`0d28b0d0 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`05ad7bc0 fffff800`0312c34a : 00000000`0144502f fffffa80`0da4db50 fffffa80`0c75c740 fffffa80`0da4db50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`05ad7c00 fffff800`02e7c946 : fffff800`03007e80 fffffa80`0da4db50 fffff800`03015cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`05ad7c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+9316c4
fffff880`051e46c4 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+9316c4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5116d804

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`048b3000 fffff880`0535b000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sun Feb 10 04:43:08 2013 (5116D804)
    CheckSum:         00A90CB0
    ImageSize:        00AA8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Follow the guide: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

For any questions about it, ask us
My System SpecsSystem Spec
11 Mar 2013   #3
bruntholdt

Windows 7 Proffesional x64
 
 

Hey again.

I've tried to follow that guide.
  • Not hot, same with side panel off and a fan blowing.
  • Not the cards, tried with both my 560ti in SLI and alone with both. Tried with older Ati 5850 also. Same error.
  • I never get to use the computer long enough for me to run a stress test ( as in 3D mark). I get BSOD or a frozen screen just by installing drivers. Freezes in bios too sometimes.
  • Is it even worth buying a new PSU to test if it gets too little power?
  • sfc.exe /scannow on a previous instal with same BSOD said all was fine
Can it be my motherboard that has given up? That PCI-e slot in the motherboard?
My System SpecsSystem Spec
.

11 Mar 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Before blaming the PCIe slot or PSU, check with another known stable version od display driver.
Is the situation just the same? Let us know. And, can you run stress test for another time?
My System SpecsSystem Spec
12 Mar 2013   #5
bruntholdt

Windows 7 Proffesional x64
 
 

I can't get to windows any more. Now it just freezes during load, even during bios. Should I remake this thread in another forum, since it mostly just freezes rather than give me a BSOD?
My System SpecsSystem Spec
12 Mar 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

First see you can do it or not.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Scan the system for possible virus infection.
My System SpecsSystem Spec
15 Mar 2013   #7
bruntholdt

Windows 7 Proffesional x64
 
 

Thanks for the help!

I solved it by replacing my motherboard with a new one
My System SpecsSystem Spec
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 BSOD mostly while playing DOTA2, error code 116




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