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Windows 7: random BSOD on sleep

18 May 2013   #21
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Very strange. Can you upload the new zip file anyway?


My System SpecsSystem Spec
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18 May 2013   #22
zahir

windows 7 home premium 64bit
 
 

Here is it.
My System SpecsSystem Spec
18 May 2013   #23
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Did you ever check an update for this driver? Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver
Code:
!irp fffffa800aae2940 
Irp is active with 4 stacks 3 is current (= 0xfffffa800aae2aa0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008703050 00000000 fffff80004cc9200-fffffa8005687cf0 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\k57nd60a.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for k57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
 \Driver\k57nd60a	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8005687cf0    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm k57nd60a
start             end                 module name
fffff880`06000000 fffff880`0606c000   k57nd60a T (no symbols)           
    Loaded symbol image file: k57nd60a.sys
    Image path: \SystemRoot\system32\DRIVERS\k57nd60a.sys
    Image name: k57nd60a.sys
    Timestamp:        Tue Oct 16 06:06:46 2012 (507CA516)
    CheckSum:         0006CACD
    ImageSize:        0006C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
.

18 May 2013   #24
zahir

windows 7 home premium 64bit
 
 

Yeah, but Windows says the driver is the latest. Actually today I was trying to check this driver because the previous post said it might be the cause. I replaced the driver to be one I downloaded from broadcom.com which I noticed was a older driver. But after that, I can't no longer upadte the driver to be the latest one.
My System SpecsSystem Spec
18 May 2013   #25
zahir

windows 7 home premium 64bit
 
 

I'm not sure if I had put the issue clearly. If there is any point I did't describe clearly, just post me.
My System SpecsSystem Spec
18 May 2013   #26
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay is this a PC or laptop actually?
My System SpecsSystem Spec
18 May 2013   #27
zahir

windows 7 home premium 64bit
 
 

It's a laptop.
My System SpecsSystem Spec
18 May 2013   #28
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Is it under warranty? What I think you should do now is a Clean install and see if the problem remains. If it does it is very likely a hardware problem not a driver conflict and you should return the laptop to the shop you got it from and see what they have to say. Go through the tutorial linked below which'll help you with the clean install. Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
20 May 2013   #29
zahir

windows 7 home premium 64bit
 
 

I'll try that. Can I use the native Acer recovery program to reinstall Windows 7? Or it's better to follow the method from the website you informed?
My System SpecsSystem Spec
20 May 2013   #30
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Recovery programs have lot of factory bloatware in them. So I would recommend you do a clean install mentioned in the tutorial.
My System SpecsSystem Spec
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