Windows 7: When dvd not reading music, restart computer and get BSOD

I have windows 7 x64 bit OS. At times, when my regular dvd drive or blue dvd drive does not read a music cd or when I am burning a dvd, the computer does not read the dvd. I have tried many techniques to get it to read but it does not work. I need to reboot and restart my computer to get the computer to work again. As soon as the computer shuts down and then reboots, I get a BSOD message of "
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff800034de4ab, 0xfffff8800334d7f8, 0xfffff8800334d050). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 031013-21309-01." I have saved the dump file for you and the sf-diagnostic tool files as well attached to this bug report. I do not get any other blue screens for anything else but the dvd drives and I have checked and they all have the latest firmwares that I can get. The regular dvd drive is Optiarc DVD RW AD-5260S and the blueray is HL-DT ST BD -RE WH12LS39.

If you have any advice on how to fix the BSOD, it would be appreciated. Any firmware or file that I need, please help me.

Thanks
RussellTA

Here are the files needed for the BSOD

Does anyone have any ideas of why I am getting BSODs?

thanks
RussellTA

It is a component of Nero, and it is contributing to the BSODs. Had I been there, I would have taken a test by uninstalling Nero.

Which antivirus do you use? Scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Ashampoo, Nero, Cyberlink .... so many DVD burning programs?

Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

Do some disc checks.

1. Update your SSD's Firmware (skip it, if it is not a SSD)
2. Re-seat the sata and power.
   
3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
4. Seatool for dos: SeaTools | Seagate download
   Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

Though I believe that your problem is Nero InCD and Nero BackItUP. So suggesting again to uninstall Nero.

Let us know the situation.

Thanks so much Arc for your advice on the possible issue. I appreciate your help. I ran the segate program and it did not find any issues on the main hard drive at all. All the three drives passed without any issues. I will look in to Nero INCD and Nero Backitup and make sure to fix this issue.

How did u find this in the log notes I posted? I would like to learn as well.

RussellTA

I also just ran Kapersky TDskiller program and it did not detect any issues. I also ran superantispyware program as well.

I have removed in Windows/system32/drivers all three inCD files of IncdF.sys, INcdpass.sys, and INCDrec.sys. I also remove many registry places that contained the incd files. DO u happen to know of any other location of these files in Windows.

Thanks
RussellTA

As you have Ashampoo Burning Studio and Cyberlink DVD suit, you can anytime uninstall Nero.

For the issue, what I found is more important that how I found ..... so keeping the problematic element you will not be able to git rid of the issue.

If you want to know how I do it, you may see Debugging A BSOD - My way

Hi Arc,

Thanks for the quick response. I paid for Nero 12 as a paid user and the cyberlink and ashampoo were free for me and I perfer Nero so far. Yes, the issue is way way more important that how u fou7nd it, but I want to learn for myself for the future and grow in the computer field.

U did a great job helping me.

Any more suggestions on how to get ride of incd.sys from my machine.

Thanks
RussellTA

There is no other way .... I am sorry to say.
You may uninstall Nero totally and then reinstall it, to just to make it sure that it was not a bad installation only.