When dvd not reading music, restart computer and get BSOD

Page 1 of 2 12 LastLast

  1. Posts : 28
    Windows 7 X64
       #1

    When dvd not reading music, restart computer and get BSOD


    I have windows 7 x64 bit OS. At times, when my regular dvd drive or blue dvd drive does not read a music cd or when I am burning a dvd, the computer does not read the dvd. I have tried many techniques to get it to read but it does not work. I need to reboot and restart my computer to get the computer to work again. As soon as the computer shuts down and then reboots, I get a BSOD message of "
    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff800034de4ab, 0xfffff8800334d7f8, 0xfffff8800334d050). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 031013-21309-01." I have saved the dump file for you and the sf-diagnostic tool files as well attached to this bug report. I do not get any other blue screens for anything else but the dvd drives and I have checked and they all have the latest firmwares that I can get. The regular dvd drive is Optiarc DVD RW AD-5260S and the blueray is HL-DT ST BD -RE WH12LS39.

    If you have any advice on how to fix the BSOD, it would be appreciated. Any firmware or file that I need, please help me.

    Thanks
    RussellTA
      My Computer


  2. Posts : 28
    Windows 7 X64
    Thread Starter
       #2

    Files for the BSOD


    Here are the files needed for the BSOD
      My Computer


  3. Posts : 28
    Windows 7 X64
    Thread Starter
       #3

    Does anyone have any ideas of why I am getting BSODs?

    thanks
    RussellTA
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Code:
    fffff880`0334d998  fffff880`0199348eUnable to load image \SystemRoot\system32\DRIVERS\InCDFs.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for InCDFs.sys
    *** ERROR: Module load completed but symbols could not be loaded for InCDFs.sys
     InCDFs+0x1248e
    It is a component of Nero, and it is contributing to the BSODs. Had I been there, I would have taken a test by uninstalling Nero.

    Which antivirus do you use? Scan the system for possible virus infection.


    Ashampoo, Nero, Cyberlink .... so many DVD burning programs? :)

    Free up the startup.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept then restart.

    Do some disc checks.

    1. Update your SSD's Firmware (skip it, if it is not a SSD)
    2. Re-seat the sata and power.
    3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
    4. Seatool for dos: SeaTools | Seagate download
      Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

    Though I believe that your problem is Nero InCD and Nero BackItUP. So suggesting again to uninstall Nero.

    Let us know the situation.
      My Computer


  5. Posts : 28
    Windows 7 X64
    Thread Starter
       #5

    Thanks so much Arc for your advice on the possible issue. I appreciate your help. I ran the segate program and it did not find any issues on the main hard drive at all. All the three drives passed without any issues. I will look in to Nero INCD and Nero Backitup and make sure to fix this issue.

    How did u find this in the log notes I posted? I would like to learn as well.

    RussellTA
      My Computer


  6. Posts : 28
    Windows 7 X64
    Thread Starter
       #6

    I also just ran Kapersky TDskiller program and it did not detect any issues. I also ran superantispyware program as well.
      My Computer


  7. Posts : 28
    Windows 7 X64
    Thread Starter
       #7

    I have removed in Windows/system32/drivers all three inCD files of IncdF.sys, INcdpass.sys, and INCDrec.sys. I also remove many registry places that contained the incd files. DO u happen to know of any other location of these files in Windows.

    Thanks
    RussellTA
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    As you have Ashampoo Burning Studio and Cyberlink DVD suit, you can anytime uninstall Nero.

    For the issue, what I found is more important that how I found ..... so keeping the problematic element you will not be able to git rid of the issue.

    If you want to know how I do it, you may see Debugging A BSOD - My way
      My Computer


  9. Posts : 28
    Windows 7 X64
    Thread Starter
       #9

    Hi Arc,

    Thanks for the quick response. I paid for Nero 12 as a paid user and the cyberlink and ashampoo were free for me and I perfer Nero so far. Yes, the issue is way way more important that how u fou7nd it, but I want to learn for myself for the future and grow in the computer field.

    U did a great job helping me.

    Any more suggestions on how to get ride of incd.sys from my machine.

    Thanks
    RussellTA
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    There is no other way .... I am sorry to say.
    You may uninstall Nero totally and then reinstall it, to just to make it sure that it was not a bad installation only.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 02:50.
Find Us